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CUSTOMERS OF DELIVERY service Parcel Motel have spoken of their frustration over not being able to contact the firm which has failed to deliver many of their orders in the run-up to Christmas.
The company, which allows people order products online and have them delivered to a point which they can then access anytime, is experiencing “an unprecedented” number of orders leading to significant backlogs.
Many customers are experiencing delays and, in some cases, have received no package whatsoever.
The firm’s social media channels have been clogged up with complaints from those who say the company has not made efforts to contact them when they have inquired where their delivery is.
One man to experience delays is Sean Enright, who ordered two items from the UK. While one item arrived, one purchase, which cost him €800, is nowhere to be seen.
He told TheJournal.ie: “What happened to me was that I ordered a few things from two places last week. They were being shipped from the UK to a depot in Northern Ireland. They were sent through DPD so I could track where they were at all times. They arrived up North on Thursday.
I got no confirmation from Parcel Motel so that’s when I started tweeting on Thursday and nobody was getting back to me.
Enright then tracked down a number for their head office as it was not available on their website. He said he was on hold for 40 minutes and then he was told that the company was “looking into it”. One of his parcels arrived this week but the more expensive item has yet to show.
The company has received a constant stream of questions from worried customers who have no idea where their items are.
They included:
Enright has also shared some stories he was told by other people online who are waiting for their items, many of which are gifts for Christmas.
He added: “It makes you nervous, especially if you’re waiting on gifts. I have seen stories where people have opened up a locker and found nothing inside. Other people have found stuff that didn’t belong to them in a locker. It seems to be all over the place.”
When contacted by TheJournal.ie, a spokeswoman for Parcel Motel said the firm is going through an extremely busy period but that the firm had hired more staff to deal with what it is describing as “unprecedented” demand.
She said: “During the busy period in the run up to Christmas we will usually see an increase of 25% in the number of parcels we process on a daily basis.
This Christmas was unprecedented, as we are seeing an increase in delivery volumes of over 80% more than this time last year. This has resulted in a backlog for processing parcels, which we are currently addressing.
The company said it apologised for the inconvenience, adding “it would like to reassure customers that we are actively addressing the issue”.
The spokeswoman continued: “We would urge our customers to please ensure all relevant information is included on their parcels.”
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It’s funny. I have zero interest in swimming, but put an Irish person in the Olympics and I’ll support and celebrate like a lifelong fan. Great swim and really took off in the last 50m
Brilliant swim Daniel. Such a pleasure to watch you. Well done
Brilliant result. There won’t be a cow milked in Co Down tonight.
@Greg Ward: Armagh
@Joe Pancreas: Pathetic
@Joe Pancreas: Do British people stand up for the Irish national anthem all of a sudden? Or are you just a jealous little person?
@Joe Pancreas: ***Troll Alert***
@Joe Pancreas: Your magh
@Joe Pancreas: But represents Ireland. What’s your real agenda here?
@Paul Gorry: His agenda is he’s going for the gold medal at being an attention seeking dose, and is likely to hold on to win!
@Joe Pancreas: The state of someone comparing the ” Olympics ” with the “eurovison ” says a lot about you.
@Sarah O’Sullivan: Fact Sarah
@Greg Ward: Sorry to ask but I arrived late and the post(s) of the Joe Pancreas individual appear to have been removed. What did he say? I don’t want to get anyone banned so just the gist will do. Just curious about the backlash.
@Social Guy: This highlights a much more relevant issue around censorship and the stifling of debate. A person made a comment and this comment generated significant counter debate. It was then summarily deleted, destroying the entire context of that debate in order to do what?
Must I be protected from words now? It’s patronising beyond belief.
Oh wow. What a race. What a performance. Absolutely stunning! Well done Daniel. Come on, Ireland!!!!
What a swimmer gold medal and new Olympic record. Congratulations Daniel
Armagh seems to be the place to be these days.
@Joe Pancreas: Imagine craving as much attention as you do!
@Joe Pancreas: why not.educate yourself before spouting nonsense. Armagh is not in Great Britain.
@Joe Pancreas: Amadán. Britain is an island to our east.
@Joe Pancreas: Troll alert
@Joe Pancreas: N Ireland is in the UK, not Britain. Citizens are also entiteled to dual citizenship or the prefered citizenship of their choice
And an Olympic Record too, amazing swam 75% without using his legs to full capacity hit 3rd last turn and turned them on. And this isn’t his favoured event 1500m is so expect more from him.
@Paul O’Mahoney: & without a performance enhancing substances/ missed drug tests scandal too
Well done ,well done ,oh yess
Oh wow what a race. Unreal
Brilliant from wiffey! Super super wiffey!
Some week for Ulster……
@james rowan: And Ulster. The 9 counties of Ulster are in Ireland.
@Sal Paradise: how many??
@Maurice Mulcahy: Lol, Could have sworn I heard Amhrán na bhFiann and seen the try colour over his head. Didn’t see the red hand of ulster anywhere.
@Sal Paradise: the nine ?! I mean that was proposed right but is this like that Lost episode with Desmond & Penny, are you using time travel? Lol
@Iano C: The 9 counties of the Ulster. Derry, Antrim, Down, Tyrone, Armagh, Fermanagh, Cavan, Monaghan and Donegal.
@S Suilleabhain: You should use time travel and work on your education. Not knowing there are 9 counties in Ulster is a bit embarrassing really. Just in case you didn’t know, there are 6 countries in what is known as Northern Ireland.
Delighted and congratulations! One of the few things that made me smile today, thanks.
Brilliant
What a swimmer brilliant stuff
What a finish
They said he couldn’t swim in the paddle pool, he swam in the paddle pool. They said he couldn’t swim in the big pool he swam in the big pool. They said he was tall enough to compete, he grew another foot to compete, the said he couldn’t win tight races, he won tight race, they said he couldn’t win an Olympic medal, HE WENT AND WON THE OLYMPIC GOLD MEDAL
A class act,congratulations Daniel
Well done Daniel, your country is very proud of you and all the Irish athletes competing in the Olympics
@James Carolan: Since he’s also competing in the commonwealth games, can the UK not also somewhat claim this one?
@Wolfgang Bonow: He’s not in team GB so no.
@Wolfgang Bonow: I’m pretty sure there isn’t a UK team competing here.
Claire Balding on BBC just couldn’t wait to tell us that Northern Ireland will be celebrating tonight.
@Joe Pancreas: Troll Alert…
@Jp Cleary: Yes I picked up on that straight away too, she wanted to emphasize Northern Ireland as a separate nation, that, that interpretation of hers, had some claim to Daniels success, when he very deliberately was representing the nation of Ireland and I’m sure in his mind, the island of Ireland during a very patriotic moment. At the very least, it was an ill conceived, untimely comment to make. Perhaps some of her hereditary noble background may have cultivated her mind in such ways.
I’m no fan of swimming or any of the sports in the Olympics, but that man just won a gold medal for Ireland so cut this $$$$$ about north and south, well done Daniel ya done yourself your family and ireland proud. fair play to ya and don’t mind the begrudgers
Made my evening, what a quiet horse. Very humble.
Superb display of determination
@Gerald Kelleher: Explain? Oh wait don’t bother lol
@Paul Gorry: To love what is best requires confidence, talent, and a lot of effort.
In my circle of influence, nobody comes close yet, in future, others will do better.
I adore the effort of friendly competition instead of the isolated bunch of know-nothing theorists and their many imitators here.
@Gerald Kelleher: Jaysus me and my big mouth. I should have known better. Ah well, ye live and learn .I think!!
That’s a lovely Irish accent Lol .. We’ll claim he though , no bother …. What an amazing athlete !!
@Quinny: yeah there are many many lovely irish accents. Different accents from Welford to Letterkenny and from Cork to Belfast.
@Kevin Dillon: where’s Welford?
@Seamus McLaughlin: oh look, it’s the typo police out in force. If you’re smart enough you’d have figured the typo out.
Ireland, Top of the World, now let’s get greedy
3 seconds off an Olympic record….Michelle De Bruin springs to mind
@DJ Points: what a spanner.
Fantastic swim young man. Congratulations. You make me and our country proud.
Well done, on a serious note he will be on the high tax rate after hitting gold.
The big one tomorrow henry longfellow sussex stakes.
@Robert Bell:Augusta Rodin didnt fair tó Well
@Michael o Dwyer: nope but kyprios did.
It was absolutely electric to watch
Little in it between him, the Italian and the American
BOOM
Now you’ve heard of him.
Brilliant performance from Daniel. But Mickey d should not be allowed to send congrats owing to drug taking past. Wrong that he is on 5k a week.
@rory Mcgovern: yeah, should let Martin and Harris do the licking.
2 more golds and a bronze to go…
What, at the Royal St George? Tut, tut.
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