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METEOR HAS THREE weeks to respond to a request from the Commission for Communications Regulation (ComReg) to comply with rules on contract changes.
Meteor recently introduced paperless billing for its customers but ComReg has said that the mobile provider failed to give their customers adequate information about the change.
To implement the new e-bills Meteor made some changes to its service contracts and ComReg rules dictate that the company is required to advise subscribers of their right to withdraw without penalty from the contract if they do not accept the proposed changes.
ComReg today notified Meteor that this was not adequately completed in this case and has three weeks to either respond to the finding or remedy the problem before legal action becomes an option.
The move to paperless billing by providers has become a regular occurrence in recent times with Meteor’s parent group Eircom also facing criticism for groups representing older people for the introduction of the practice.
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Does this mean I can get out of my contract now? I’m sick of my €45 plan actually costing me €60-€75 per month
If I could like that twice I would.
By God, I hear that! I’m nearing the end of a 2-year contract and am going to buy my way out of it but now I may explore my options….
My partner is in the same boat. Has a plan of € 60 and was promised this was for unlimited use yet the last 3 bills have been €80/90. And he doesn’t use the fone nearly as much as I do. Im with o2 and I’m stuck to my fone constantly yet my bill never goes over 40. Somethin wrong somewhere! ! Also they renewed his contract without him knowin about it. He went in looking for an upgrade a while ago knowing his contract was up around then only to be told he’d have to wait another year as his contract had only been renewed the previous month yet he hadn’t been near a store in months. Absolute bunch of cowboys!
Tesco mobile 15 gb data unlimited calls unlimited text can’t go wrong for 35 e plus keep your number
If he didn’t approve of that contract, it’s null and void. Go elsewhere. Cancel direct debit.
I’m with Meteor and I never go over my bill?
Tesco mobile cant go wrong great deals only roll on 1 month contract
What have they changed in the contract?
that contract surely is invalid then if he didn’t agree to it ,you should get onto some legal people
No , they will just tell you that you can have paperless billing instead ..
Meteor-The worst mobile phone network I ever had the misfortune to join up with.Told 1 thing and promised the world before I signed up and the complete opposite happens afterwards.
They were great when they first started out, but since Eircom bought them – forget it.. Customer service is non existent and the prices are becoming more like Eircom prices – as in, their marketing team think its a great idea – the reality is that their competitors are wiping the floor with them..
Eircom didn’t buy meteor they set the company up.meteor has always been part of eircom.
Eh, not they didn’t!
It was originally setup by a consortium lead by US company Western Wireless (Alltel) with RF Communications and TWG Ireland as minority shareholders. Western Wireless bought them out and it was 100% owned by them.
They put it up for sale in 2005 and eircom bought it so it could re-enter the mobile market.
You learn something new every day.
Was going to say, they didn’t own them when I worked in Eircom!
Didn’t this happen previously with o2 very minor change to the contract meant everyone could switch without penalty, think I was able to keep my heavily subsidized iPhone weeks after getting it, id say that’s what meteor would fear happening
You must be using some amount data, calls and texts to go that much over . .. . . My contract is €49 a month and I never go over unless I have to ring sky or something like that. . . . I get great signal. The only place I don’t is the mother in law. But no one gets signal in that house.
The worst customer service ever, my boyfriend signed up for bill pay with his Dublin address and i live in Wicklow when he is in Wicklow he constantly has no coverage for internet or phone. He has Rang numberous times and has been told that his billing address is Dublin so his phone should be used there! Countless emails and complaints with no reply and then was told that while in wicklow to go stand beside nearest mast (5 miles away) when he wants to make calls or access int! He Was also told that his coverage complaint was an indoor problem and to go outside to make/receive calls???
comreg need to find against 02 for ridiculous tethering charges
Its the reason I left vodafone.
Tethering charges is just a con.
its all data. only on the smater phones the provider can tell if your using data on phone or tethering. Previously it was all data on older phones
Find against = to find guilty
So can we get out of our contract? My phone was nicked.
Depending on the response to Comreg you just might be able to, happened to me with 3 they made a change to my contract without contacting me therefore I was able to cancel a 24 month contract I was only 2 months into.
How would u find out? Would I have to contact comreg??
My bf rang meteor customer service @ 10 pm tonight to get cancel his contract and was told by supervisor that he cannot get out of his contract that com reg are wrong!
Thats why I was wondering would it be better to ring comreg?? Cos like obviously meteor are gonna try fill their customers with bullshit, that’s what they do on a daily basis anyway!!
I’d take more heed of Comreg frankly.
Well its a definite waste of time and energy ringing or talking to anyone in meteor.. the operater that answered the call initally didn’t even know anything about the ruling today or who com reg was. So thats the service your dealing with. He’s going to ring com reg tomorrow and see what the story is with cancelling his contract.
Was jus thinking technically its not customers tryin to “get out” of contracts. Meteor broke the terms of the contract and ive always thought that if the terms of a contract is broken then its null and void?? So there shouldn’t be an issue really. I’ll be getting himself to ring comreg 2moro hopefully then there wont be such a big chunk goin to them every month!!
wouldn’t go near comreg had dealings with them before found them useless to deal with your best bet is to go citizens advice centre or even get on phone to meteor and threaten legal action
With their track record, would any other operator still be in business, I wonder?
You need to contact meteor and tell them that they changed the terms of your contract without the consent of both parties. Therefore the contract has been breached and can be declared null and void. In addition because meteor breached the contract they may owe you the amount it would have cost to buy out the contract
Im meteor and I recieved multiple texts asking did i want to change to paperless billing. i declined
I just got a text saying from mid August I’d be switched, no option of accepting or declining. I still have the message and just checked it there. Is this a case of some customers being treated different to others? Maybe you’re on a higher plan or something… Strange
Sorry, that wasn’t clear, no option to accept or decline changes to contract, it did say text a number to stay with paper billing. I obviously didn’t realise they would use this move to change the terms of the contract.
Their customer service is utter crap, their coverage is mediocre, at best, & I really hope they get bought & shut down! Shower of muppets!
Vodafone are the best
I was with them from the days of 088 phone switch just over a year ago to emobile bill went from 168 to 34.50
Unlimited irish landline and any network calls and text. 25gb data a month
Never had issue with Vodafone other than it being the most expensive provider in ireland
Fined not find :?
I need to go back to school :)
Lol
“Customer Notice: From mid August you will be switched to paperless billing. You will continue to receive an SMS bill notification each month, and your bill will be available to view online each month. If you would prefer to continue receiving a paper bill freetext ‘cancel’ to 50100 by August 4th. Please note that depending on when your bill is generated you may receive up to 2 more paper bills. For more info on paperless billing see http://www.meteor.ie/goingpaperless. The Meteor Team.”
That’s the text message I received in July,I didn’t bother to reply. Any legal eagles out there have any idea if that’s enough to get me out of contract?
(7months into 24month contract, IMO Meteor not too bad,reasonably priced,but poor enough coverage!)
I got the same text on July 25th, they give you until August 4th to opt out. The issue is that haven’t given customers enough notice, my understanding is that they must give at least 30 days notice for any changes
When was this? i upgraded last week to iPhone 5 cause last phone was stolen. I was never given full contract in store with car phone warehouse.
Pretty good deal though 50 a month unlimited calls and txt 5 gig data
Last week? Just wait til they start billing you…. I’ve never gotten a bill for the price of my contract and I’m 18 months in
Then you need to get a grip and use your phone properly? Never went more than 2 euro over my bill with Meteor
In what way do you think I’m not using my phone “properly”? I’m using it- that’s what I bought it for. I got the top plan at the time so I wouldn’t go over, I use whatsapp and viber all the time an they still manage to charge me €20-30 more each month. Read the other comments, I’m not the only one.
You have to watch 1890 type numbers. They are cheap on landline but you get fleeced on mobile. Things like revenue to sort out tax credits. Keep an eye on them. I got boned recently as it took 20 mins to get to speak to someone. I always thought they were lo-call on mobile as well.
Tesco mobile 35 e 15 gb data unlimited calls unlimited text can’t go wrong with that roll on 1 month contract
What do you think of Tesco mobile Dave?
With Three… 30eur per month. 400 mins 400 txts and 2gig data. Best deal out there on bill IMHO.
i don’t bother with billpay have a samsung Ace 2 Top up by 20 euro a month and i get free 3 to 3 calls, free texts, free weekend calls (to both mobile and landline) and unlimited internet usage
I find them great Internet is good
No problems atall I’m with them a year now plus they have an app out now which is so easy to use
So you can see your bills online
MMC – 25p/m 400mins and texts, free Met2Met and 2GB data. It is the only reason that is stopping me from breaking free from them.
Three are PATHETIC & Im pretty sure they throttle their PAYG customers data regardless of their All You Can Eat BS.
They might be cheapest but their service & coverage is shocking.
Cant load or view images or refresh timeline on twitter with 1-3 bars of 3g coverage most of the time.
Same phone, same location, same twitter app, often LESS coverage with meteor & the phone is twice as fast.
Something definetly suspect with Three.
I haven’t received any kind of notification from meteor about this at all! Does anyone know if you can actually get out of your contract? And who exactly do we need to contact? Meteor customer care aren’t exactly great for giving you information on what you are or are not entitled to do!
Without penalty is lies you have to phone back, again another misleading statement from comreg and the network,. Giving phone back is a penalty
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