Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Daragh Brophy/TheJournal.ie

Loyaltybuild boss writes open letter apologising to customers as more firms hit by breach

The data breach has affected up to 1.5 million customers across Europe. The gardaí and the Data Protection Commissioner are investigating.

THE GENERAL MANAGER of Loyaltybuild, the Ennis-based company at the centre of a large scale investigation into a data-breach affecting up to 1.5 million people has said the company deeply regrets “any distress” caused by the criminal attack.

It comes as news emerges of more Irish companies whose customer details were taken in the breach. Centra, Pigsback.com and Clerys are among the latest firms to be embroiled in the controversy.

Peter Steenstrup writes that his company is “committed to providing as much information as we are permitted and as quickly as possible, however, this incident is the subject of a serious investigation by the Garda Bureau of Fraud Investigation and we are not permitted to discuss specific details of the breach.”

He says the company has ceased taking bookings via its website and by phone

“We have done this to enable our external data experts to complete their investigation into the attack and to put into place the necessary protections and certifications to give our customers the highest degree of confidence when booking with us in the future.

“Our investigation has shown that the breach was quite sophisticated, so it is vital that we work carefully not only to identify potential risks to consumers but also to preserve the evidence that will help the law enforcement authorities identify the perpetrators.

Steenstrup says that evidence gathered so far “suggests that separate batches of information have been compromised”.

“As these have been discovered, we have been informing the Office of Data Protection Commissioner in Ireland and the other necessary authorities as well as our clients for whom we operate the Loyalty and Incentive schemes.

“All our clients are being provided with full details of the impacted customers and how they were affected. Affected customers have been or will be hearing from our clients in this respect.”

Around 68 customers of Centra who took part in a vouchers promotion at the convenience store chain may have had their details taken, though the company say that only names, addresses and phone numbers were taken, not credit card details.
Pigsback.com said it had run a promotion with Loyaltybuild in 2005, and that some personal details of customers may have been compromised, but again no financial data.

It’s understood customers of Clerys, Postbank, Stena Line and Unislim in Northern Ireland may also have been affected.

Both the Office of the Data Protection Commissioner and gardaí are investigating the breach. Full card details of over 376,ooo people were taken by hackers, including those of some 70,000 Supervalu Getaway customers and more than 8,000 AXA Leisure Break customers.

Just under 7,000 customers at Electric Ireland have also been affected.

Read: Criminals “have all details needed to use credit cards”

Read: Supervalu payment card breach ‘more extensive’ than expected

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
14 Comments
    Install the app to use these features.
    Mute cup of tea
    Favourite cup of tea
    Report
    Aug 20th 2024, 12:16 PM

    He should have said he was building a migrant centre

    222
    Install the app to use these features.
    Mute Jack Hayes
    Favourite Jack Hayes
    Report
    Aug 20th 2024, 12:25 PM

    @cup of tea: “He was building…”? Who’s ’he’?!

    48
    Install the app to use these features.
    Mute mcleixlip
    Favourite mcleixlip
    Report
    Aug 20th 2024, 1:32 PM

    @cup of tea: guess who didn’t take the time to read the article and decided to run his mouth instead

    95
    Install the app to use these features.
    Mute John Lee
    Favourite John Lee
    Report
    Aug 20th 2024, 12:12 PM

    It was appealed by many people. However, overall the appeal was lacklustre and stated stuff such as ‘the terrace is already congested’ and ‘represents over development’ without providing any actual information on how this was the case! Thankfully ABP upheld the decision as it’s an appropriate development for the area!

    83
    Install the app to use these features.
    Mute Brian
    Favourite Brian
    Report
    Aug 20th 2024, 2:33 PM

    @John Lee: Thankfully’.. ? lol. This isn’t really a development though .. it’s not like this is gonna chip away at the housing crisis with 50 houses for young families. This is a couple trying to turn a quick buck by updating the current dwelling and squeezing a second house on top of it on 1/3 of an acre in Killiney.. Some development alright. I don’t really care about it to be honest.. just amused with your take on it.

    29
    Install the app to use these features.
    Mute John Lee
    Favourite John Lee
    Report
    Aug 20th 2024, 2:39 PM

    @Brian: A house isn’t a development ? I’m amused with that take. It creates additional supply and that’s the main goal here..

    26
    See 2 more replies ▾
    Install the app to use these features.
    Mute Brian
    Favourite Brian
    Report
    Aug 20th 2024, 2:51 PM

    @John Lee: Not in the sense we use and understand a development to mean, no. If you believe putting a bungalow in your back garden constitutes a housing development, there’s an opening in O Briens dept for you lol. Creates additional supply? A tiny bungalow for over a million no doubt.. brillant. You’ll be Daraghs number 2 in no time Lol .. and please explain what we have to be thankful for ?

    13
    Install the app to use these features.
    Mute John K
    Favourite John K
    Report
    Aug 20th 2024, 4:44 PM

    @Brian: every additional house is adding to the overall supply, nobody is claiming this will solve the housing crisis but one or two additional houses is better than no additional houses. Price has nothing to do with it, if someone is happy to pay 1 million for it then fantastic, doesn’t bother me.

    9
    Install the app to use these features.
    Mute H Woo
    Favourite H Woo
    Report
    Aug 20th 2024, 12:56 PM

    Will somebody else please solve the homeless crisis

    31
    Install the app to use these features.
    Mute Martin Curtin
    Favourite Martin Curtin
    Report
    Aug 20th 2024, 5:32 PM

    Very overrated writer

    17
    Install the app to use these features.
    Mute Paul Corcoran
    Favourite Paul Corcoran
    Report
    Aug 20th 2024, 5:58 PM

    @Martin Curtin: More talented than his sister.

    7
    Install the app to use these features.
    Mute smatrix mantra
    Favourite smatrix mantra
    Report
    Aug 20th 2024, 7:12 PM

    @Martin Curtin: Better reading than the works from Martin Curtin.

    6
Submit a report
Please help us understand how this comment violates our community guidelines.
Thank you for the feedback
Your feedback has been sent to our team for review.
JournalTv
News in 60 seconds