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Banks exceeding arrears targets, but some customers have "no clarity"

The Central Bank says that there is no “tangible evidence” that some customers’ circumstances are improving.

THE SIX BANKS that have been set targets to engage with their mortgage customers who are in arrears are a cumulative 13 per cent ahead of target.

That is according to new figures released today by the Central Bank.

The Central Bank has set six Irish lenders: AIB, Bank of Ireland, Permanent TSB, Ulster Bank, ACC Bank and KBC Bank, a target of having offered mortgage arrears solutions to 30 per cent of their customers by the end of the third quarter of this year.

The figures show that the banks are at 43 per cent of their customers, as of the end of September.

In an audit of the Quarter Two results, however, the Central Bank found problems with how the banks were engaging with customers.

Key issues identified include short-term loan modifications were proposed in some cases where there was:

  • no tangible evidence of a borrower’s circumstances improving
  • no clarity on the ultimate long-term solution;
  • an absence of requisite information, such as verification of borrower income or property value; and
  • a lack of evidence of legal follow up in cases counted under legal heading.

The Central Bank’s director of credit institutions Fiona Muldoon said the figures showed signs of progress in tackling the problem.

“We are now starting to see some signs of progress in addressing the significant issue of mortgage arrears.

We expect that lenders will continue to progress and develop their approaches to ensure that future sustainability targets will be achieved. With indications the banks are now offering long term sustainable solutions to customers, the Central Bank continues to encourage meaningful engagement between lenders and borrowers.

Read: Banks brought 2,300 legal proceedings against mortgage holders in Q3

Read: Number of mortgage accounts in arrears FELL last quarter

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9 Comments
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    Mute Eoin Byrne
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    Nov 29th 2013, 1:32 PM

    So what your saying is that the banks have loads of customers in arrears, who aren’t likely to be able to pay back, the banks don’t know how many there are like that, they don’t know how much the houses are worth and they don’t have a medium or long term strategy to deal with these unknown, unquantified losses? Brilliant. I wonder who’ll foot the tab this time….

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    Mute GatheringYourMoney13
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    Nov 29th 2013, 1:53 PM

    Muldoon, a banker
    compliments other bankers on their “progress”.
    Such rubbish.
    The banks are yet again cooking their books, producing false data to try and hide the fact that they are basket cases.

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    Mute Kerry Blake
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    Nov 29th 2013, 1:38 PM

    No what is being said is despite the banks having been given money to deal with this problem the banks are failing to do as instructed by the central bank and not offering solutions to customers. But strangely the central bank reports despite this “progress” is been made.

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    Mute Tony Skillington
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    Nov 29th 2013, 4:11 PM

    Yes…well done to the banks.. Not passing on ECB cuts to variable mortgage holders. Well done indeed…. Pleb!

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    Mute ColindeB
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    Nov 29th 2013, 4:16 PM

    Blame the trackers. In fact, an ECB cut means they need to increase variables to cover their losses on the trackers.

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    Mute Stephen O'Callaghan
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    Nov 30th 2013, 4:58 PM

    im on a tracker. colin are you some bank dude trying to get people at each others troats..
    its the bank increasing your rates not us. stop trolling:)

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    Mute Kenneth
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    Nov 29th 2013, 1:35 PM

    Well done to the banks

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    Mute DaveMac
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    Nov 29th 2013, 3:58 PM

    Excellent, the more repossessions the better.

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    Mute boyLeonz
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    Nov 29th 2013, 5:17 PM

    Exceeding arrears targets indeed. Fat-assed banker’s arses getting fatter!

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