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The Apple logo is illuminated in the entrance to the Fifth Avenue Apple store. AP Photo/Mark Lennihan

Apple guides shoppers inside stores with iBeacon

The feature will allow shoppers to scan and pay for certain goods, alert them to upgrades and notify them when an order is ready to be collected.

GPS WILL TELL you how to get to the nearest Apple store. With iBeacon, Apple hopes to guide you around once you’re inside, whether it’s to pick up an order, upgrade to a new iPhone or shop for a pair of headphones.

On Friday, Apple will begin using the technology at its 254 US stores to send you messages about products, events and other information — tailored to where you are inside, provided you have downloaded the Apple Store app and have given Apple permission to track you.

Using the iBeacon feature, the app will notify you if the computer you ordered is ready to be picked up, for example. Show a clerk your screen with the order number, and the clerk will get it for you. Walking by an iPhone table? You may get a message asking if you want to upgrade, check your upgrade availability and see if you can get money for trading in your old phone.

Transmitters

The company demonstrated the technology to The Associated Press this week at its busy, 24-hour Fifth Avenue store in New York City. At this particular store, Apple has installed about 20 iBeacon transmitters, some of which are simply iPhones and iPads, which come with the capability as part of the iOS 7 mobile software released in September.

The transmitters use Bluetooth wireless technology to sense your exact location. That’s not possible with GPS, which don’t work well indoors and aren’t good at distinguishing between locations that are just a few feet apart.

The beacons can be adjusted to specific distances, so you may get some notifications regardless of where you are inside. Others will come only when you are standing at a particular aisle, wall or product demo table. The store can also send out notifications about deals or upcoming events.

The implications go beyond Apple stores. One day, commuters might get information on subway delays as they stand on the platform, while museum visitors might get details on the painting they are standing in front of. Other retailers, of course, will be also able to offer special deals or track which aisle shoppers spend the most time at.

In-store location technology does raise privacy concerns, though many shoppers have shown a willingness to be tracked if there’s something in it for them.image

The iBeacon allows you to scan and pay for some items using your phone, as well as alerting you to products, events and other information. (AP Photo)

Opportunities

Major League Baseball already plans to use the technology next year to customize fans’ experiences at its stadiums, provided they download the At The Ballpark app to their iPhones or iPads and have iOS 7 installed. In a demo earlier this year, MLB officials showed how the app can offer special features based on users’ location in a stadium, such as coupons in the souvenir shop or a video that plays near landmarks.

Apple is not the first to offer in-store location technology. An app called Shopkick, for example, sends users discounts when they enter Macy’s, J.C. Penney and other stores. But Apple’s entry into micro-location puts the nascent technology into the hands of thousands of developers and broadens its reach considerably.

Apple said iBeacon provides apps with “a whole new level of micro-location awareness, such as trail markers in a park, exhibits in a museum, or product displays in stores.”

Location tracking

To take advantage of this, make sure you have Bluetooth enabled on your phone and download the Apple Store app. You’ll have to agree to let Apple track your location and to receive notifications while in the store. It’ll only work if you say yes to both as you set up the app.

The app will automatically switch to “in-store mode” once you enter. Even without iBeacon, the app already lets you scan and pay for some items using your phone, get customer service help and reserve products.

Location tracking does raise privacy worries. After all, shoppers may not want their every move watched and recorded inside a store. Apple, however, said that it does not collect information about shoppers inside its stores. But other companies using iBeacon could, as long as people who download their apps agree to be tracked.

Privacy advocates have raised concerns about the various ways that retailers track shoppers, whether it’s their location, purchase history or how often they visit a store. But consumers often agree to be tracked in exchange for discounts.

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13 Comments
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    Mute John Farrell
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    Mar 21st 2014, 5:04 PM

    The Celtic Tiger never existed. It was all smoke and mirrors. All the wealth was based on credit.

    119
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    Mute John S
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    Mar 21st 2014, 5:33 PM

    And good riddance, may we never see a’boom’ based on credit again.

    69
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    Mute TK Maxx To Castlebar
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    Mar 21st 2014, 5:11 PM

    We will soon rise from the ashes and welcome the Celtic Phoenix!!!!

    65
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    Mute Dermot O Dwyer
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    Mar 21st 2014, 4:48 PM

    The Celtic Tiger is extinct.
    He was killed,Eaten and his coat sold to feed a poor family in the mid west in early Spring 2009…

    58
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    Mute GATHERINGYOURMONEY14
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    Mar 21st 2014, 7:33 PM

    The Celtic Tiger?
    The Celtic Ponzi Scheme Creature more like.
    A very special Ponzi Scheme where the heinous culprits/villians get rewards, protection and media immunity as their victims are screwed to death.

    25
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    Mute Jason Bourne
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    Mar 21st 2014, 7:57 PM

    Exactly. I said the same thing to my Business Studies teacher and to my ‘European Studies’ teacher in transition year. They looked at me like I had just told them I had broke into their houses and pissed on their kids.

    True story.

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    Mute Dave cullen
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    Mar 21st 2014, 4:51 PM

    From the celtic tiger to the celtic thieves led by edna and co.

    50
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    Mute Farbin
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    Mar 21st 2014, 4:58 PM

    That is the most embarassing phrase in the irish lexicon, and of course there will be some rubbish about a Phoenix or a Celtic tiger revival in the near future. Anything to make us feel good about ourselves

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    Mute Declan Gartlan
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    Mar 21st 2014, 7:36 PM

    It’s was the best thing that ever happened to this country 50 years of progress in 10 to spite all it’s faults roll on the Celtic phoenix coming quicker than ye think

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    Mute Grainne McConville Hennessy
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    Mar 21st 2014, 7:19 PM

    And now it’s in its way back and everyone is getting greedy again…. House prices rents and costs in general have increased. …. what have we learned ???????, nothing it seems !!

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    Mute Peter M Buchanan
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    Mar 21st 2014, 5:12 PM

    Don’t worry, she will be back. Circa 2018

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    Mute seamus mcdermott
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    Mar 22nd 2014, 12:47 PM

    I have a bridge I want to sell you in New York.

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    Mute Tony
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    Mar 21st 2014, 4:56 PM

    He only resigned now, wow?

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    Mute Dermot O'Reilly
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    Mar 21st 2014, 11:09 PM

    We now have the “Austerity Tiger” tearing the lives of Irish Families apart!

    Our elected politicians destroyed Ireland and its people.

    Each man women and child has a debt of €100,000 each due to a Government decree whereby ” unsecured Bondholders” mainly German Banks lent money to Irish Banks for commercial gain.

    Merkel forced Fianna Fáil to transfer the unsecured Bondholders to the Irish a Taxpayers . We therefore repaid German Banks in full!

    Germany makes a surplus of €41billion PA from the rest of Europe while the rest of Europe has an annual deficit of €37 Billion!

    Germany now owns Ireland and Irish Citizens are suffering from austerity even poverty!

    The Government should have left the Euro and devalued hence boosting exports and creating many new jobs!

    15
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    Mute TK Maxx To Castlebar
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    Mar 21st 2014, 5:13 PM

    Soon we will rise from the ashes and welcome the Celtic Phoenix!!!

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    Mute Neal Ireland Hello.
    Favourite Neal Ireland Hello.
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    Mar 21st 2014, 6:02 PM

    Today FM will buy it, sack everybody and rebrand it CTFM.

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    Mute seamus mcdermott
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    Mar 22nd 2014, 12:48 PM

    Today it is the Celtic Crater.

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    Mute Dylan Neary
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    Mar 21st 2014, 10:36 PM

    Boring

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