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Irish Water boss John Tierney Sam Boal/Photocall Ireland

Is Irish Water getting any better at answering TDs' questions?

Several TDs have complained about not getting any response to their queries from the new utility.

NOEL HARRINGTON, THE Fine Gael TD who took to tweeting Irish Water after the company failed to respond to his emails, has said that communications with deputies are beginning to improve.

Harrington, a TD for Cork South-West, tweeted the semi-state on the need for investment in the water network in the Castletownbere area earlier this month having received “no substantial response” to a series of emails he had sent to Irish Water.

The government has since made improving communications at Irish Water a priority in the wake of a series of controversies that have engulfed the newly-established utility.

Speaking after a meeting with Environment Minister Alan Kelly last week, Irish Water managing director John Tierney said that Kelly had pressed him on the need for better communications with elected representatives.

“He wants a renewed emphasis on all of the issues to do with the customer, obviously in relation to political representation from the TDs and councillors because they are representing many of the people,” Tierney said after meeting Kelly.

Speaking to TheJournal.ie yesterday Harrington said he has since found that emails to Irish Water have got a quicker response than before.

“They’ve come back to me satisfactorily,” he said. “My experience is that emailing seems to be satisfactory and some of the basic queries have been answered.

“You don’t expect answers within minutes but you would expect to get a response within a reasonable amount of time. It’s improving and I’m satisfied.”

Improving

Anecdotally, many TDs in Leinster House are reporting that their queries are being responded to more promptly although one deputy noted that it “wouldn’t be hard” for the utility to improve on its previous efforts.

Independent TD Finian McGrath, a fierce opponent of Irish Water who voted against the legislation and is currently undecided about whether he will even pay his water bill, said response times from the company are “much better”.

His colleague Catherine Murphy, who has also been heavily critical of the utility, said the company is “easier to deal with” adding ”they seem to have dropped the propaganda approach”.

But she added: “I’m not sure people are buying it. I’ve been doing some door knocking this week and water is coming up on about 95 per cent of doors.

“It’s being lumped together with property tax and USC. People are generally saying they have had enough. It’s much more than an issue of communication.”

Leo: It’s not that unusual that Irish Water is looking for your PPS number

Part 2: We put your questions to Irish Water – here’s what they told us

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37 Comments
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    Mute Aidan Duggan
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    Oct 30th 2014, 7:26 AM

    Toxic,bloated,arrogant company.Lets put it out of its misery this Saturday.

    287
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    Mute Jopmarsy
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    Oct 30th 2014, 8:50 AM

    We must kick these TDs out of office, Noel Harrington and Catherine Murphy are not listening to the people, the water tax is not acceptable to the Irish people and will be the main issue at the General election! We have the power to teach Fine Gael and Labour a lesson that they will never recover from.

    99
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    Mute JakeTheMuss7
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    Oct 30th 2014, 8:57 AM

    It certainly doesn’t help John Tierney that he looks like Ivor Callely..

    80
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    Mute gerbreen
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    Oct 30th 2014, 7:27 AM

    Out if touch utility replies to out of touch TD. All is well so. Step down Tierney.

    232
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    Mute Sean Mac Diarmada
    Favourite Sean Mac Diarmada
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    Oct 30th 2014, 7:50 AM

    It’s not just about Tierney any more.
    Remember he is only a highly paid lackey of the people in Leinster House who decided to progress the scheme for selling us our own water.
    At any rate I think talking about “better communication”etc is now academic.
    History has already passed Irish Water by-and it seems the revolution has begun in the centre of Ireland-in Mullingar.
    Please “like” this Facebook page and support the first organized patriots to fight the system and the politicians who release Gardai on to the streets to force water meters on to our footpaths/private properties.!

    https://www.facebook.com/mullingarmeterfairies

    138
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    Mute Mick Hannigan
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    Oct 30th 2014, 8:08 AM

    Don’t want them to get better, just want IW gone

    113
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    Mute One Human Being
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    Oct 30th 2014, 7:23 AM

    The government wants us citizens to roll over and except this quango. Not a hope in hell. We payed for the infrastructure we payed for the fixing of it. This Saturday November 1st the people all over Ireland have a chance to get out and March in every city, town and village in Ireland and show these politicians what we think of there unjust water tax.

    205
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    Mute Pete Foley
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    Oct 30th 2014, 7:56 AM

    All details of marches on right2water.ie hope the people of kilkenny don’t mind me joining there march as I’ll be there for the weekend

    97
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    Mute Setrakian
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    Oct 30th 2014, 7:46 AM

    So a Fg td makes a fuss about irish wasters slow response last week and it’s news. This week the same td sends them an email and they respond faster than before – perhaps they were familiar with the td & made an effort or God forbid, this good news communication story was orchestrated ( nothing is beyond fg at this stage). Either way it makes zero difference back in the real world. Fg/Labour & IW- we’re not buying our water or your bulls*it.

    180
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    Mute Mike Clinton
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    Oct 30th 2014, 7:50 AM

    “Irish Wasters”… Oh I like that,very good.

    126
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    Mute Lydia McLoughlin
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    Oct 30th 2014, 7:43 AM

    Aw..they’re communicating much better …. let’s all pay now! Yeah right. Well I’m communicating too and like many, many, many others this IW and govt are not listening …take a hike enda and your cronies get lost….. like children these sorry excuses are trying to be all nicey nicey for the sweets then they will throw the wobbler…. all liars, cheats, thieves….!! Roll on the 1st and beyond!!

    149
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    Mute Derek Richardson
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    Oct 30th 2014, 7:24 AM

    The water rats are out spinning this morning

    148
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    Mute skin flint
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    Oct 30th 2014, 7:25 AM

    I’m not even reading these stories anymore. I don’t care, I’m not paying.

    You might write an article on three mobile next since I’ve no contract with them either..

    143
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    Mute Joseph O'Regan
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    Oct 30th 2014, 7:28 AM

    November 1st is just days away.

    135
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    Mute Joseph O'Regan
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    Oct 30th 2014, 7:42 AM

    This is about the privatization of our water, not just the charges. We do not want profiteers running our resources. The Political class would gladly give up the responsibility for the water supply so they would have one less thing to worry about and think of all those lovely management positions that will be waiting for them in the private sector after they’ve collected all those pensions. …Anybody remember Brian Cowen guess who he is working for these days?

    131
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    Mute John Scott
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    Oct 30th 2014, 9:07 AM

    who is he working for . COWEN.

    25
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    Mute Joseph O'Regan
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    Oct 30th 2014, 10:09 AM

    Dennis O’Brian,he is a director by Topaz.

    20
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    Mute William Grogan
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    Oct 30th 2014, 1:58 PM

    This racket is just a Communist conspiracy and those of you who are not Communists have fallen for it hook line and sinker.

    1
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    Mute Tim Kearney
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    Oct 30th 2014, 7:42 AM

    Fine Gael TD’s are bricking it at this stage because they know that they are out of a job if they don’t do something now… i was talking to a local Fine Gael Councillor and she has told me that Kenny is refusing to listen to grassroots….. As for Labour.. they won’t even answer an email if it’s a question about Irish Water… ask them anything else and they will reply…

    120
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    Mute Mike Clinton
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    Oct 30th 2014, 7:54 AM

    They are finished Tim,it looks like ff are siding up to set up a coalition ( in their dreams)
    The lab party are all but destroyed and the final nails are on the way.

    92
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    Mute Jopmarsy
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    Oct 30th 2014, 8:59 AM

    Fianna Fáil should be aware of the anger against these coalition idiots, they should make it clear that they will not go into government with Fine Gael or Labour, we will not tolerate any more Austerity measures, we will not listen to anymore lies or spin from politicians!

    38
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    Mute Sean Mac Diarmada
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    Oct 30th 2014, 12:01 PM

    “You can run-but you can’t hide”
    Ronald Regan-responding to a threat from a different kind of terrorist
    (to the “Irish Water”
    terrorists)

    6
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    Mute Trevor Beale
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    Oct 30th 2014, 7:22 AM

    Too little, too late!!

    118
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    Mute linda o neill
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    Oct 30th 2014, 7:39 AM

    Maybe if they could get Enda Kenny to answer the question about the late night visit to Martin Callinans house and his resignation…. They can then start with Irish Water

    128
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    Mute George Grey
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    Oct 30th 2014, 10:08 AM

    They night be getting better at responding but they haven’t learned how to listen……..GO AWAY!

    21
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    Mute OU812
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    Oct 30th 2014, 7:48 AM

    There’ll be some communications this morning.

    Peaceful protest up to 1.30 this morning in Dublin 13

    Vans were delayed from leaving the estate for ten hours

    94
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    Mute Antoinette O Keeffe
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    Oct 30th 2014, 8:04 AM

    Better communication with TD’s ???? What about the public?? I’ve written letters to them about my mother who had dementia and is entitled to an allowance because of her illness … Have I heard anything back???? Not a sausage … What a pack of wasters !!!!!

    85
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    Mute Pete Foley
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    Oct 30th 2014, 8:13 AM

    Just don’t pay

    78
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    Mute Aikinomichi Cork
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    Oct 30th 2014, 8:08 AM

    So irish water is responding to td’s quicker, that mean the td’s are getting replies, so let’s swamp the td’s with questions for irish water?? #whatthefeckdotheywantmyppsno.for

    78
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    Mute Mark O'Hagan
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    Oct 30th 2014, 9:00 AM

    But are the TD’s only writing to Irish Water so that they can be seen to be doing something? What exactly are they trying to achieve ( apart from their own re-election)?

    47
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    Mute Dermot Ryan
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    Oct 30th 2014, 8:34 AM

    I’m really looking forward to Saturday !
    Rain , Hail, Snow, blizzards, – I don’t care what the weather is like I’m marching !

    63
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    Mute Dermot Ryan
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    Oct 30th 2014, 8:36 AM

    I thought they were a “utility company” that were selling a “commodity” – not a communications company – l.o.l. !

    45
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    Mute Trevor Hayden
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    Oct 30th 2014, 8:39 AM

    If they can’t answer the publics questions, I doubt it.

    34
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    Mute Darren Connolly
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    Oct 30th 2014, 9:50 AM

    Your going to see all kind of spin doctor work over the coming weeks don’t fall for it.
    They think a few tricks will fool the electra.

    19
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    Mute Martin Hayes
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    Oct 30th 2014, 10:01 AM

    So, a company set up by the taxpayers’ representatives and funded by the taxpayers’ money, has kindly consented to answer questions about their operations posed by those same taxpayers. Wow!

    19
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    Mute Sean Mac Diarmada
    Favourite Sean Mac Diarmada
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    Oct 30th 2014, 12:07 PM

    Does anybody know if the grossly overpaid management and staff of the water Quango have total security of employment should their services shortly be no longer needed.?
    Will it cost taxpayers another few hundred million Euros to give them all early, bankerstyle, “Golden handshakes”
    Maybe they have even contracted to receive big pensions in 20 years time- and will have to be big-pensioned off, tomorrow ?

    9
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    Mute Peter Grimes
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    Oct 30th 2014, 4:35 PM

    I sent them an E Mail telling them where to stick there f@#$*^^ meater. And i am still waiting for a reply, just not good enough.

    3
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