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THE CEO OF Facebook has explained why the company decided to make its users download its messaging app.
Facebook Messenger became a mandatory download in July, much to the annoyance of its users. While it was effective, more than 500 million Android users downloaded the app, many were annoyed about Facebook directing it away from the main app and onto a different app.
At a public Q&A session, Mark Zuckerberg explained the company’s thought process behind the decision, acknowledging that making people download an app was bound to annoy a lot of people.
The first thing I want to do is acknowledge that asking everyone in our community to install another app, Messenger, is a big ask so I appreciate that that required work and [caused] a bunch of friction and I just wanted to acknowledge that up front.
So why did they do it? The simple reason was it boils down to the entire experience and simplifying it for users.
The reason why we wanted to do this is because we believe this is a better experience. We think that messaging is becoming increasingly important so on mobile, each app can focus on doing one thing well, we think, and the primary purpose of the Facebook app is News Feed.Messaging was this behaviour that people were doing more and more, there were 10 billion messages sent every day, but in order to get to your messages, you had to open the app, which would take a few seconds, and then go to a separate tap, and we saw that the top messaging apps people were using were these dedicated focused experiences.
The continued focus on messaging apps and their growing importance meant it made more sense for the company to create an experience that plays to this strength instead of cluttering the main app with different actions.
Even though it was a short-term, painful thing to ask folks to install a separate messaging app, we knew we could never deliver the quality or experience inside as just a tab in the main Facebook app… we needed to build a dedicated and focused experience.
He also addressed the issue of why downloading it was mandatory instead of giving users a choice in the matter.
One of the biggest challenges about building products at Facebook is we build for the whole community … The reason is that we’re trying to build an experience and a service that is good for everyone in the community, and one of the things that we found is because Messenger is faster and more focused, if you’re using it, you respond to messages faster.
We realise that we have a lot to earn in terms of trust and proving that this standalone messenger experience is going to be really good, and we’re really committed to that and we have a team of our most talented people working on this.
Zuckerberg covered a number of other topics during the hour-long Q&A. Among them was his feelings on the 2010 movie, The Social Network, which he said he found “hurtful”.
“The reality is that writing code and building a product and building a company is not a glamorous enough thing to make a movie about. It would have been me sitting at a computer coding for two hours straight … They just kind of made up a bunch of stuff that I found kind of hurtful.”
The question of why he always wears a grey t-shirt no matter what he’s doing (he has more than one, thankfully).
I’m in this really lucky position where I get to wake up every day and help serve more than one billion people, and I feel like I’m not doing my job if I spend any of my energy on things [that weren't important]. Even though it kind of sounds silly that that’s my reason for wearing a grey t-shirt every day, it’s also true.
And in case you’re wondering, Facebook was never meant to be cool. Instead, his aim was to make Facebook a utility that always there for people to use and rely on.
“You go home, you turn on the lights, right? You’re probably not like, “Yeah, electricity!” It just needs to work. My goal is that the ability to connect and communicate should be that. It just should work.”
The entirety of Zuckerberg’s Q&A can be found here.
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And they had to have a big consultation to figure that out. ..Give me a break whatever happened to good old common sense.
Regrettably in this day and age, common sense isn’t very common.
yes censorship works
It also favours government propaganda and oppression.
exactly, suicide is unpopular so journalists should not report, this is the censorship line
I think the figures should be reported daily.
The truth is well masked and denies the serious straits many people are in and take desperate measures. It then is easier for them to say that improvements and help are not needed.
It may well be sensible not to report the method but where and how many would be most telling. I’m think most of us know the reasons.
THIS SHOULD BE REPORTED.
It should,not be hidden and it is to be recognised that the problems are much bigger and more widespread than the government report with their big smiles and all the carry on at the EEC.
Media agencies should provide journalists with the ethics of reporting on suicides.
There are already ethics about reporting suicide. There’s a great group called Headline that monitor media for such things who came in to give us a talk when I studied media.
These ethics aren’t exactly legally implemented, though. Most of the changes in the reporting of suicide are pretty subtle and you’d nearly need them to be pointed out to notice them.
For instance, you shouldn’t ever read an article these days claiming somebody had “committed suicide”, since it was decriminalised, there’s no crime to be committed.
Areas where suicide is a problem shouldn’t be refereed to as “hot spots” and the methods used shouldn’t be reported.
When two people kill themselves together, they ofter get referred to as “Romeo and Juliet”, which romaticises suicide.
As I said, though, these aren’t legal issues. Just common sense, really.
I don’t think that the reporting on suicide is the issue.A poorly resources mental health service is having a far bigger impact on the numbers than anything else.Now how about a big media discussion on this point.
Sadly, there is nothing in a media report that is not easily found by a Google search.
Just completed the ASIST refresher training (Applied Suicide Intervention Skills Training). I did the initial training 4 years ago.
For those that are interested you can find out when it may be in your area ~
There’d be little risk of any copycats if reporters used terms that made the legacy of suicide seem unappealing. e.g. instead of saying “a person has taken their own life” they should say “another idiot has taken the cowards way out”. Copycats are weak-minded & unoriginal so attaching a negative stigma is a much better deterrent that the “poor you” mentality.
And before people start thinking I’m trying to insult suicidal people, maybe read it again a few times. I’m specifically talking about copycats (as the article is about) NOT people with real mental health issues!
Anyone that thinks suicide is “the cowards way out” doesn’t understand. Not sure what you mean by “real mental health issues”. It is something that can happen to anyone, given certain circumstances. Drugs or alcohol can also influence a person’s state of mind. Including prescribed drugs eg anti-depressants. While some people can tolerate these drugs, for others they can increase the risk of suicide, especially in the younger age groups. Hence the FDA have a black box warning on these psychoactive drugs ~
http://www.fda.gov/Drugs/DrugSafety/InformationbyDrugClass/UCM096273
Going on or coming off these drugs can also be a vulnerable time.
{ Do not stop or change without discussing with a good doctor, due to the dangers of withdrawal incorrectly }
Well why not to ban movies and their making too then?? Example: Wild tales…a pilot that takes his own life and others too. Movies, news, books are fonts of great ideas and surely do not apply only for suiciding’s thoughts, but to wanna be rapists, racists, killers, thieves…maybe should just banned people from all forms of information and entertainment
have your say