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Opinion Why are employers rewarding long hours in the office above all else?

Some companies believe they’re getting more out of staff who are present in the office for long hours – but many employees just stay late because it looks good.

PRESENTEEISM – IT USUALLY means turning up at work in spite of illness, but it also refers to the practice of working long hours when there’s no real need to do so. Staying in the office because everyone else does. And everyone else is staying there, because, well, everyone else does.

Why are employers rewarding presence in the office above all else? It is because it’s more instantly measurable than any actual results? Is it because companies genuinely believe they’re getting more out of staff who are present in the office for long hours? Is it because it ticks a box – employees are here, so we must be doing something right – who cares if they’re spending half the day on Facebook?

Or is it just a habit, leading to a vicious circle – a manager who stays late because she feels it’s her responsibility to turn out the light, and a team staying late because their manager does?

I used to stay late. Some days I stayed because I was busy. Other days I stayed… well, just because. Because it wasn’t six o’clock yet, because some of the team were still there, because I wasn’t really rushing anywhere, because it was a habit and I didn’t have a strong reason to break it.

I’ve worked hundreds of hours unnecessarily

For me, the change was having children – I didn’t have the option to stay late anymore. So on busy days, I’d log back in at home, and on quiet days, I’d enjoy the quiet. And my work still got done. Which leads me to question the hundreds of hours I’ve worked unnecessarily over the years – I could have invented the next multi-million-dollar app if I’d used my time more wisely (and if I knew how to invent apps).

Although I didn’t lead by example back in the day, I did actively encourage people to leave the office when their work was done (possibly from the self-interested angle that I’d get out sooner if I convinced everyone else to leave). And while this is the culture in many workplaces, there are many more where staying late is expected, regardless of whether or not there is any critical work to be done. An attitude of “You can’t expect to progress if you don’t put in the hours” – even if those extra hours function mostly to tick a box. And particularly during the recession, who was going to argue?

Of course, it is arguable that to get ahead, there’s no way around it – you have to put in the time. Marissa Mayer, CEO of Yahoo famously worked as many as 130 hours some weeks, while Twitter founder Jack Dorsey spent 16 to 20 hours a day at work at one point. For the rest of us, who are not expecting to take over the world, but nevertheless want to be successful in our chosen careers, shouldn’t working smarter rather than longer be what matters?

What’s really important – hours or output?

Richard Branson recently announced that Virgin staff could take unlimited leave, as long as their absence wouldn’t damage the business. The leave won’t be tracked – employers are trusted to take it when they need it, without abusing it. Whether this is a headline grabbing initiative that lacks substance or a genuine attempt at a progressive means to increase productivity, it does raise the topic of presenteeism, and the question of what’s really important in the workplace – hours or output.

In his TED talk on the subject of motivation, Dan Pink refers to the notion of Results Only Work Environment:

In a ROWE people don’t have schedules. They show up when they want. They don’t have to be in the office at a certain time, or any time. They just have to get their work done. How they do it, when they do it, where they do it, is totally up to them … What happens? Almost across the board, productivity goes up, worker engagement goes up, worker satisfaction goes up.

The idea is that it doesn’t matter where you are or for how long – if you achieve results, your job is done.

Many employers are afraid of the idea

Admittedly, there are many roles and industries in which this wouldn’t work. You can’t teach a class or nurse a ward full of patients from your kitchen table. And even in the office-based world, there are jobs that couldn’t be done on a ROWE basis.

But so many could, and so many employers are afraid of the idea. The assumption that working from home means sitting on the couch watching Jeremy Kyle. The idea that leaving early and logging back in from home later is somehow less efficient than sitting in the office until an appointed time, or until the boss puts on her coat.

There are certainly individual people for whom a ROWE wouldn’t work and many would freely admit that they need the discipline of an office environment in order to work productively. But there is no argument for encouraging employees to stay in the office for needless additional hours. And in an age where taking part in a conference call by mobile phone while getting tea ready for the kids is easily done, then why not take advantage of that?

Smart employers measure results, not hours; smart employers recognise productivity over presence. And very smart employers give their staff unlimited, unrecorded time off, then sit back and watch while they work harder and longer than ever.

Andrea Mara has three small kids, one tall husband and one office job. She writes at OfficeMum.ie about being a parent, being a mother working outside the home, and being a woman in the workplace. She’s just trying to keep her balance. Follow her tweets@office_mum or on Facebook.

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    Mute mike murphy
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    Nov 11th 2014, 1:19 PM

    Very often perception is perceived as being reality. That can be dangerous. Bill Gates once said that he would choose a lazy person to do a hard job. Because a lazy person will find an easy way to do it.

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    Mute Mick Hannigan
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    Nov 11th 2014, 1:32 PM

    Easy way to do it but not always giving you the right results, sometimes there is only one way the long way, thats not to say someone won’t find a better way which is faster

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    Mute Winston Teardrops
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    Nov 11th 2014, 2:29 PM

    Mick are you challenging Bill Gates?!
    I think he had it spot on. Some workers get stuck in without thinking and get lost in a furrow. The lazy boy doesn’t want to be yoked to a plough so will think of another way to get the field tilled. As for results, a ploughed field is what it is – leave art to the artists.

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    Mute Jamie O'Connor
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    Nov 11th 2014, 3:24 PM

    I would challenge him – a clever person can often find a way to do a hard job more productively – but that’s not ‘laziness’ per Bill Gates.

    Totally agree with Andrea – smart employers measure results, not hours; smart employers recognise productivity over presence. Unfortunately few do.

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    Mute Mick Hannigan
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    Nov 11th 2014, 3:43 PM

    Ya I am, some lazy people don’t even have the drive to find an easy way, you can look at someone on a daily basis and believe that they are lazy from what you see, but in a lot of cases it not being lazy it’s being clever, they would be more productive then most, these are the people I would think he is talking about,

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    Mute Tom Forde
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    Nov 11th 2014, 7:53 PM

    @Jamie O’Connor, cleverness and laziness are not mutually exclusive factors. I would argue that if you are in a position that you are receiving orders directly from Bill Gates then you probably qualify as a clever person.

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    Mute Henry Gondorff DKR
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    Nov 11th 2014, 2:26 PM

    Used to do mental long hours. Was depressed. Had little time for life outside.

    Vowed to leave on time 5 months ago, and ive been a better worker since. I get more done in regular hours than i used to due to less stress better sleep more exercise and happier outlook. If you work long hours, stop. If your boss demands it, do your best to finad another job. Your life is for you, and those you live. The fact is shorter hours means more productivity. It’s science.

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    Mute SeanieRyan
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    Nov 11th 2014, 1:34 PM

    The stories that could be told about working late in the big accountancy firms.

    Just don’t be the first one to go home.

    Games not work.

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    Mute Marie Moynihan
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    Nov 11th 2014, 4:54 PM

    I have always thought that if workers need to stay over their contracted hours then it’s obvious the company needs more staff. Therefore staying late is depriving someone of a job

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    Mute Jamie O'Connor
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    Nov 11th 2014, 5:04 PM

    Marie, depends on how productive the management/culture are in motivating productivity and morale.
    If 100 people are doing nothing there’s no point employing another 20 into the same situation.

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    Mute Marie Moynihan
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    Nov 11th 2014, 5:34 PM

    Yes it a given that workers need to be productive. However employers should not encourage staying late as it both impacts on personal life and as I have said deprives other or jobs

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    Mute Jamie O'Connor
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    Nov 11th 2014, 6:32 PM

    I completely agree Marie, employers should not encourage anyone to stay late after contracted hours free of charge or otherwise and why should employees do so?

    Employees contracted to work 9-5 should not feel under obligation to stay beyond this ‘to look good’ (because believe it or not the boss doesn’t always view it that way anyway).
    If you are getting paid to do so, and want to do so, that’s fine.

    In some industries working outside of normal expected hours is expected and dependent on requirements. Employees often can’t abandon ship at 5pm, work long evening hours, don’t get paid overtime and are expected to be at their desk the next day at 9am.
    This is why there should be more consideration on the part of employers regarding performance based evaluation and flexible time working rather than clock-watching.

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    Mute Neil Sullivan
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    Nov 11th 2014, 2:19 PM

    Legally you can only be made work 48hrs per week, but if you agree to do more…. well tough!!
    Companies have been taking advantage of people in the last few years…when the balance is in favour of the employees again…Companies will pay ;-)

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    Mute Dave O'Hanlon
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    Nov 11th 2014, 1:17 PM

    if people get overtime pay than surely its in an employers interest to monitor how hard and how well they are working during normal hours. Also ive worked in a company which provides whats supposed to be highly skilled labour yet their only way of gauging an employee was what time they come in at.

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    Mute family guy
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    Nov 11th 2014, 4:26 PM

    Company politics. Left that behind long ago. Used to work in a company where some lads stayed late. I got my work done in the standard 8 hours. They were always more thought of even thought they did no more work

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    Mute Jamie O'Connor
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    Nov 11th 2014, 4:58 PM

    On the flip side plenty of situations also where skivers dodge even the standard hours with zero productivity and get promoted for it.

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    Mute Joseph O'Regan
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    Nov 11th 2014, 2:40 PM

    You can earn money but you can’t create time.

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    Mute Sheik Yahbouti
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    Nov 11th 2014, 2:40 PM

    Because they are stupid? Also because they are too lazy to take the trouble to actually evaluate what has been done during those extra hours?

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    Mute Traolach O'Breasail
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    Nov 11th 2014, 7:51 PM

    employers or fascists, employ and promote ars* lickers not the best man or woman

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    Mute Gab Rosie
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    Nov 11th 2014, 2:59 PM

    Great article and comments. I found this link enlightening http://www.onetonline.org/. It is American job classifications, to be desirable for entry into America they want Job Zone 4 and SVP 7.0 or above. A lot of the jobs we have these days are actually below these requirements, yet people in these roles still face huge pressures. Look up your role in their classification through the drop down box on the left. Data Entry is job zone 2,, as is a cashier, for example. Salesperson is job zone 3, as is a secretary. A Graphic Designer is job Zone 4, as is an Accountant. Pretty interesting.

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    Mute Miriam Kane
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    Nov 12th 2014, 12:15 PM

    Has someone copped on at last. does anyone notice th people that are always going on about how busy they r but can never explain exactly what it is their doing or what the outcome or benefit of their input is. Do u know the person running round purposefully with a bit of paper in their hand. The person with piles of paper that never move. Sadly it seems to work with a lot of employers. I say don’t tell me ur busy tell me what ur doing

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    Mute Stephen Browner
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    Nov 12th 2014, 10:06 PM

    If you give employers the chance to abuse you, they most likely will. if you think it makes you look good, just think of how much better it makes your boss look (ie their stats improve as well due to the extra work you are doing).

    Also if you work in the kind of place that gives out to you for coming in 2 minutes late – never stay late for them, they don’t deserve it.

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    Mute Gavin Scott
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    Nov 11th 2014, 5:56 PM

    It’s because they are Franning us…simple

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    Mute Christy Brady
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    Nov 11th 2014, 6:42 PM

    Lisserdrea theory of productivity States ” in order to complete a task efficiently ,worker bee must be relative ( beside ) to it.

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