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File photo. ATom.UK via Flickr/Creative Commons

Ryanair passengers left confused after plane diversion leaves them on 'wrong island'

The flight from Dublin to Lanzarote was forced to divert due to bad weather.

RYANAIR PASSENGERS HAVE complained they were left with little instruction from the airline after their flight was forced to land at a different Canary island than planned due to bad weather.

It eventually lead to some having to pay for their own transport off the island after boarding the wrong ferry.

More than 140 passengers were flying from Dublin to Lanzarote on Saturday morning when thunderstorms forced the pilot to divert to the neighbouring island of Fuerteventura.

After being told by the pilot they would be able to get a ferry to Lanzarote, the group disembarked the plane and waited at the terminal for their bags.

‘Herded’

However, no instruction was given on what to do next until they were ‘herded’ on to buses organised by the airline to bring them to the ferry port. Some grew frustrated with the wait and arranged for their own taxis.

When the first group arrived, they were told that no tickets had been reserved, meaning many bought them at their own expense.

One passenger on the flight, Max Kyck told TheJournal.ie: ”We were told to disembark [the plane] and get our bags and to go to the Ryanair desk for tickets.

We waited about 30 minutes for our bags. Then a young Spanish girl tried to herd all 144 of us outside to wait for buses. She didn’t know what the situation was with ferry tickets, or what time the ferry was leaving.

Kyck said he was lucky enough to get on the first bus to the port, but others got taxis costing more than €40.

“When we got to the port shortly after 1pm there was nobody from Ryanair and nobody at the port knew anything about our tickets,” he continued, “We waited a while and then bought tickets – €47 for two.”

Once they arrived at Lanzarote, the group again had to arrange for their own transport from the port.

The diversion ended up adding hours to the passengers’ trip.

A spokesperson for Ryanair apologised for the diversion, and explained that a ferry had been arranged, but some passengers arrived too early or went to the wrong ferry company.

Customers are asked to submit receipted travel expenses for reimbursement.

Canary Islands The two islands. Google Maps Google Maps

“Ryanair sincerely apologises to all customers affected by this weather diversion,” he said.

Another passenger, who declined to be named, criticised the lack of communication from Ryanair during the incident.

“Someone might have turned up later but there was no one around,” he said.

All passengers were emailed a PDF yesterday morning explaining the terms and conditions of flights which are delayed or diverted.

“[The PDF] is not very straight-forward, most of us have found it to be gobbledygook,” the passenger continued. “And also when you’re on holiday you might not want to check your emails due to data roaming charges.

“But look, we’re here now, and it’s sunny.”

The Daily Mail reports that passengers landing on the same island in 2010 were left without guidance on how to get to Lanzarote.

In this incident, ferry crossings were cancelled, meaning some passengers had to arrange for overnight stays in hotels.

Read: Being nicer is making more money for Ryanair >

More: The same British Airways jet has made another unscheduled landing at Shannon >

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48 Comments
    Install the app to use these features.
    Mute Eric Lensherr
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    Feb 13th 2015, 12:58 PM

    I’d be more concerned with the cocaine all the other houses are storing on their roofs.

    383
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    Mute Vic
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    Feb 13th 2015, 11:37 AM

    That’s a standard way to catch people in the Netherlands, you can buy fake snow to put on the roof! Rookie mistake lol

    201
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    Mute Kevin Higgins
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    Feb 13th 2015, 2:51 PM

    Or just use LEDs and keep the snow on your roof, better quality cannabis aswell imo

    29
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    Mute Paul McGuigan
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    Feb 13th 2015, 7:59 PM

    Or a roofie mistake

    13
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    Mute Jamie McCormack
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    Feb 13th 2015, 8:42 PM

    So you wait for it to snow, and start sticking, even in the dead of night, and then you clamber up onto the roof with your pre-prepared several sacks of fake snow and proceed to cover your roof with the stuff. While it’s snowing.

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    Mute Ewan Scott-Douglas
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    Feb 13th 2015, 11:38 AM

    Next time get some better insulation.

    89
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    Mute dearg doom
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    Feb 13th 2015, 11:46 AM

    You can’t always predict the snow, and you can’t just go up there and put fake snow on the roof in case it snows overnight. That would look even more conspicuous.

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    Mute Jamie McCormack
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    Feb 13th 2015, 8:45 PM

    Exactly dude, should have read all comments before i posted.

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    Mute Joe Bloggs
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    Feb 13th 2015, 11:35 AM

    Idiots!

    86
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    Mute Brendan Cooney
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    Feb 13th 2015, 11:53 AM

    Probably smoking too much of their own produce!

    70
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    Mute Robbie O'Flynn
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    Feb 13th 2015, 12:11 PM

    These guys werent obeying to the old saying…..
    “Dont get high on your own supply!”

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    Mute twonky kong
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    Feb 13th 2015, 1:20 PM

    Dopes !

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    Mute Kevin Higgins
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    Feb 13th 2015, 2:51 PM

    (PUN)

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    Mute Hoof Hearted
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    Feb 13th 2015, 6:04 PM

    Doh !

    1
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    Mute jason bourne
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    Feb 13th 2015, 11:47 AM

    Just paint your roof white

    83
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    Mute Alanearls
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    Feb 13th 2015, 6:21 PM

    Then when the snow melts the cops just drive around looking for houses with white roofs ;-)

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    Mute Neil Corcoran
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    Feb 13th 2015, 12:14 PM

    That story is 2 weeks old, slow news day?

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    Mute Pauliebhoy
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    Feb 13th 2015, 12:32 PM

    Snow news day?

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    Mute Neil Corcoran
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    Feb 13th 2015, 2:15 PM

    Badum tish!

    16
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    Mute The Dabbler
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    Feb 13th 2015, 12:24 PM

    6×6 grow tent worked for me. Minimal heat escaping.

    66
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    Mute Hank Schrader
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    Feb 13th 2015, 12:04 PM

    The big electricity usage is usually a good give away too, unless… You just bypass the meter.

    35
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    Mute Kevin Higgins
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    Feb 13th 2015, 2:53 PM

    For commercial maybe but for personal use its using no more power than your front garden spotlights.

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    Mute Dsl
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    Feb 13th 2015, 11:55 AM

    Just stop growing that Shyte

    31
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    Mute Kevin Higgins
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    Feb 13th 2015, 2:54 PM

    Can only think of 2 reasons why it may be “Shyte” 1) Useless Grower 2) Additives to add weight

    No cannabis consumer wants either of the two, they want good quality locally sourced organic cannabis

    20
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    Mute Critical Thoughts
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    Feb 13th 2015, 3:28 PM

    And I thought music snobs were annoying.

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    Mute Dsl
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    Feb 13th 2015, 7:15 PM

    Under heat lamps and grow with chemicals is organic ! Then Possibly believe e. cigarettes are healthy too ! Ignorant !

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    Mute Tom Red
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    Feb 13th 2015, 11:39 AM

    Thick as bottled shit…

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    Mute Shay Bourke
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    Feb 13th 2015, 12:34 PM

    This happen down in Tipperary a few years ago around the time of the big freeze. They were growing cannabis but their roof was the only one that had no snow.

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    Mute dabuyincojen
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    Feb 13th 2015, 3:02 PM

    Good way to weed them out! Drugs are for mugs.

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    Mute Wastrel
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    Feb 13th 2015, 8:27 PM

    thanks, dad.

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    Mute dabuyincojen
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    Feb 13th 2015, 3:01 PM

    Dopes!

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    Mute John Ward
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    Feb 13th 2015, 2:35 PM

    Snow use complaining!
    Snow use is bad for you!

    3
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