Sign in. It’s quick, free and it’s up to you.
An account is an optional way to support the work we do. Find out more.
THE BRAND THAT Irish people have the best experience with is the Credit Union.
In a new study into consumer confidence, the financial institution came out on top when customers were quizzed on a number of categories determining consumer satisfaction.
Following them in second and third place respectively were the National Concert Hall and Dublin Zoo.
The research has been carried out by Customer Experience Insights (CEXi), a Dublin-based company that focuses on consumer experience.
Speaking about the results, Inga Ryan, director of CEXi said that the Credit Union had performed well due to its “ethos and culture”.
“Credit unions are deeply embedded in the communities in which they operate. They are member owned organisations which provide a personal financial service to their customers,” she said.
It was also seen that retail and supermarket chains performed well across the study, with 13 of the top 30 places in the list taken up by this sector.
Speaking about the results, Gerard O’Neill of Amárach Research who carried out the study on CEXi’s behalf, the performance of a number of low-cost chains was interesting.
“The strong performance of Aldi, Penneys and Lidl is also interesting. If the survey was focused solely on price this wouldn’t be a surprise but they scored well across several customer experience categories including quality of service and empathy,” he said.
Across the board, utilities performed badly with Irish Water coming out last.
Methodology
CEXi has said that the purpose of the report being to create a measure of customer service that companies can measure themselves against.
A total of 2,700 Irish adults were asked about their experiences of brands. Consumers were asked to provide feedback on 10 to 12 brands each selected from a list of 151.
An average of 260 customers gave feedback on each brand.
What do you think? Does customer service actually matter?
To embed this post, copy the code below on your site
Nothing wrong with a few euro bet to make a game more interesting!
I’ve a very one sided friendship with paddy. He takes all my money and gives nothing back
The Bookie always wins!
I’m thankful that I lost both times I tried placing bets, i’m afraid it would have been too easy to get hooked had I won.
Yeah the house always win in the end. Even the lucky ones who win will give all their money back to the bookies on other bets.
Gangsters
The only way to make a small fortune from betting is to start with a big fortune. But Georgie Best said it best; “Ive spent most of my money on fast women and slow horses. The rest I just wasted. “
Let’s start a collection
The only ‘canny punters’ are of course the ones who arent swayed by paddy powers ‘wacky’ads and keep their money safely tucked away!
I allways do my daily betting with Paddy Powers I make a few hundred euro every week.Tea coffee on hand and I bring my own sandwich some days …Life is good
I unsubscribed from PP when I learned that it took them four years to discover that their security had been breached.
In my case I didn’t care Joe. Nobody’s gonna steal my losses;)
The Paddy Power Messenger app beats Ladbrokes any day! And if you’re reading this, Paddy, could you please lift the limits I can bet on the horses for my account? Cheers bud!
Got an email from Paddy this week that he was going to charge me because of no account usage for 16 months, did I read it right? anyhoo I put the €1.44 remaining on Arsenal to get stuffed last night
Sweat, alcohol breath and lost hope…….can’t beat the smell of the book makers
I genuinely feel sorry for people who need to bet money to make a game of football more ‘interesting’ . giving their hard earned cash straight into the hands of a transnational corporation who only care about getting your €€€ with their cheap and tacky marketing campaign .
have your say