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LAST YEAR MORE airline passengers made more complaints about Aer Lingus than Ryanair.
The new figure indicate success for Ryanair’s policy announced last year that it would be improving its customers service offering.
In the first six months of this year the Commission for Aviation Regulation (CAR), the independent public body responsible for handling complaints, received 2,116 complaints from passengers.
Out of these, almost 1,700 complaints were to do with baggage, pricing, safety and air carrier policy issues – problems that fall outside of the remit of the CAR.
A total of 420 valid complaints were left over, the bulk of which related to cancellations of flights or long delays.
Ryanair v. Aer Lingus
Since its change in policy last January Ryanair has been more transparent about complaints made against it, releasing its own customer service records.
In the new figures Ryanair received around 100 complaints, while Aer Lingus received more than 130.
The difference between the two Irish airlines was down mostly to cancellations – with around 25 more complaints being made in this area against Aer Lingus than Ryanair.
Both airlines received a single complaint for downgrading passengers.
A large number of the complaints received by the CAR were against other airlines, all of which were grouped together under the heading ‘other’.
Compared to last year
In comparison to 2014, there has been a 3% decrease on the 2,180 queries received by the body in the same period.
Despite this, there has been an increase in the total number of valid complaints, up by more than 100 from 319 to 420.
These include a rise of 38 in the number of complaints about cancellation and 55 in the number of people complaining about long delays.
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Should be a bumper year for tourists from the UK and the States so
The Greeks lied about their balance sheet prior to being admitted to the Euro, they lied about their tax receipts, they lied about repaying debts, why haven’t they been f**ked out long before now never mind worrying whether they might leave????
If they leave the Eurozone their debts will have to be written off increasing the burden on the remaining members.
If they stay in the money won’t be paid back but they debt will remain on the books and not shared out amongst the other members.
EU let Greece is as they saw safety in numbers but now must admit that it was a huge mistake.
Which European state benefits from a weak Euro the most?
Germany.
And who made the first soundings about a Greek exit?
Germany.
Seeing a pattern here?
Ming was spot on, we are in an abusive relationship with Europe, and like any abusive relationship the sooner you get out of it the better.
EURO project looks to be in big trouble.
A weak euro is good for exports, and investment. As an export led economy, this is no bad thing!
Agreed, another boost for Ireland’s excellent FDI strategy. A dramatically lower oil price is a boost to many companies too. Some have said the dollar will even reach parity and more with the Euro over the next 3 years as the US roars ahead.
Basing your economic model so heavily on exports simply means you are allowing external factors to steer your economy. Allowing the domestic economy to stay stagnant has been one of the single greatest errors of this government.
Reasonable point but it is not a zero sum game. Having a such a great FDI strategy does not automatically mean that the domestic economy is neglected. FDI has served Ireland well since the 80′s in such a globally competitive world. That is the world we now live in.
I would tend to agree more though generally re the stagnant domestic economy by the current administration. Difficult to do for a small country after they continued taking on the enormous burden of the banking debt.
Looks like it will be easily to sell Mercedes in America from now on, well that’s what the euro is for
Greece may leave, but Lithuania, although a member of E.U. since 2004, adopted the Euro, a few days ago.
Any alternative is generally met with fear in this system.
We all recognise this system benefits the few yet when someone comes out with an alternative the powers that be scare you away, I look forward to Greece trying something different. In reality it’s the EU’s fault they never inserted a viable opt out clause for the euro.
The Euro is going down the drain
We need to leave the EU asap
The Greeks are to blame for their own mess, they lied to everybody about their finances, the rich fiddled like violinists in an orchestra, the retirement age for some was to low, some benefits were far to generous. It was unsustainable!
it also means higher rates of interest in the next couple of years. If capital is flowing from Europe to the US it means the bond market will demand a higher return to buy European Debt.
Shouldn’t the headline read “… fewer and fewer US dollars…”?
Out houshold income is pegged to the dollar.. This decline boosts our income in euro terms by about €37k after tax.
The Bureau de Change in Boston Logan Airport so generously offered me 97 dollars for 100 euro yesterday
Quit your yapping and learn how to trade it folks.
What would deflation in the euro/Germany area do for our “robust” recovery? I couldn’t help but use the word robust but anybody have a clue? Cheaper imports I would imagine would be good and we seem more depended on uk and USA for growth
There’s a similar abusive relationship between the Irish government and the ordinary people of Ireland.
have your say