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A baked cauliflower dish served at the restaurant Per Se. AP/Press Association Images

Michelin-starred chef apologises after his restaurant is savaged in a review

“It is imperative that we improve and evolve every day. We constantly examine ourselves, our menu, our service and our standards.”

GETTING YOUR RESTAURANT a four-star rating in the New York Times is a big deal for Big Apple eateries.

Currently, just five restaurants hold that distinction.

That number was six until a couple of weeks ago. Per Se, in the city’s Columbus Circle area, had attained its four-star rating following a stellar 2004 review just weeks after it opened and another review in 2011.

In the years since, standards seem to have dipped. When NYT food critic Pete Wells went there for dinner at the start of the year, his four-hour meal came to $3,000 (€2,750) for four.

So, you would expect a fairly sensational experience, right?

Not so, says Wells:

I don’t know what could have saved limp, dispiriting yam dumplings, but it definitely wasn’t a lukewarm matsutake mushroom bouillon as murky and appealing as bong water.

He concluded his review by giving the restaurant two stars, which is NYT for “very good”.

In response to the review, Per Se chef Thomas Keller, who holds seven Michelin stars, didn’t respond angrily, instead apologising.

TOP CHEF RETURNS Thomas Keller in the kitchen of Per Se AP / Press Association Images AP / Press Association Images / Press Association Images

In an open letter he wrote:

“To us, it is imperative that we improve and evolve every day. We constantly examine ourselves, our menu, our service and our standards.”

“Regretfully, there are times when we do not meet those standards.

The fact that The New York Times restaurant critic Pete Wells’ dining experiences at Per Se did not live up to his expectations and to ours is greatly disappointing to me and to my team. We pride ourselves on maintaining the highest standards, but we make mistakes along the way. We are sorry we let you down.

“We are confident that the next time you visit Per Se or any of our other restaurants, our team will deliver a most memorable experience.”

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34 Comments
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    Mute Patrick Hurley
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    Jan 28th 2016, 11:48 AM

    3000 dollars for 4 people? 3000 dollars for 4 people?

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    Mute Maggie
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    Jan 28th 2016, 11:57 AM

    Only 500each

    38
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    Mute Patrick Hurley
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    Jan 28th 2016, 12:02 PM

    I wonder if they have an early bird menu?

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    Mute Alan Lawlor
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    Jan 28th 2016, 12:04 PM

    Maggie – there is an app on your phone called Calculator- try using it.
    It can save some embarrassment
    3000 / 4 = ?

    335
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    Mute The Guru
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    Jan 28th 2016, 12:05 PM

    Good burger and a feed of pints is cheaper and better.

    105
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    Mute Angus Newett
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    Jan 28th 2016, 12:07 PM

    750, all the other things you could do with that money

    86
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    Mute Fred Astare Astare
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    Jan 28th 2016, 12:14 PM

    527 Big Mac Meals.

    72
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    Mute Dave Thomas
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    Jan 28th 2016, 12:22 PM

    Want a job in a bank Maggie?

    118
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    Mute John Walker
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    Jan 28th 2016, 12:30 PM

    Plus a bottle of wine for $1,000, that’s what you meant isn’t it!

    60
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    Mute Meehawwl O'Buachailla
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    Jan 28th 2016, 1:10 PM

    500 each plus 1000 for the tip?

    35
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    Mute P-anti matter
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    Jan 28th 2016, 2:20 PM

    @Maggie. Give us a loan of 3000 n fifty ‘s and I’ll fix you up next week with a hundred crispy twenties.

    57
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    Mute Andy Murphy
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    Jan 28th 2016, 2:39 PM

    Half price wings on a Wednesday I hear!

    19
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    Mute Papasmurf
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    Jan 28th 2016, 2:46 PM

    Cost me 400 euro for 2 of us in a 3 star michelin on the Amalfi coast in Italy a few years ago. Champagne made up 120 of that. Was worth it as a once off experience.

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    Mute Brendan Greene
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    Jan 28th 2016, 3:24 PM

    630

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    Mute Fargo Boyle
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    Jan 28th 2016, 5:05 PM

    People eating there, don’t need to look at the price. But for normal mortals,save yourself the embarrassment and go to KFC

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    Mute Christine Downey
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    Jan 28th 2016, 5:52 PM

    3000 divided by 4 equals 750 not 500!

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    Mute Chris Kirk
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    Jan 28th 2016, 12:11 PM

    I know restaurants in this country that would charge that kind of money if they thought they could get away with it, people are so gullible paying good money for what ends up as s#ite.

    59
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    Mute john Appleseed
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    Jan 28th 2016, 12:23 PM

    But they can’t so they don’t?!

    33
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    Mute Niall Sheridan
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    Jan 28th 2016, 12:13 PM

    €687.27 at today’s rates
    Per head.
    No food is worth that much, and the hungry, no doubt, pick at their bins.

    57
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    Mute David McShite
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    Jan 28th 2016, 11:49 AM

    Ahhh no……. I’ll nerver have another opportunity not to go there again.

    52
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    Mute Simon Power
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    Jan 28th 2016, 12:01 PM

    That was a grown up response. Amy’s Bakery would have had a different take on things!

    52
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    Mute Christmas Carol
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    Jan 28th 2016, 12:11 PM

    First. World. Problems. Give me a Shepherd’s Pie anyday…

    47
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    Mute Oisín Mac Aodhagáin
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    Jan 28th 2016, 12:15 PM

    Between this and Cat lady it most definitely seems to be a slow news day

    42
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    Mute Tony_Kilduff
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    Jan 28th 2016, 12:42 PM

    Roast beef and a pint for 12.50 in Witherspoons in Swords on a Sunday afternoon …. Michelin star restaurants me arse.

    30
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    Mute Alan Lawlor
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    Jan 28th 2016, 12:19 PM

    How about sending the reviewer to the White Moose Cafe – would get some very interesting responses from the owner to the review

    29
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    Mute Vladimir Vasyectomy
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    Jan 28th 2016, 1:44 PM

    Beans on buttery toast with a nice big mug of tea…€1

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    Mute Santa Claus
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    Jan 28th 2016, 11:50 AM

    A promised refund would have been

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    Mute Santa Claus
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    Jan 28th 2016, 11:54 AM

    A promised refund, or a free follow up meal of equal value, would have backed up the sincerity of his ‘apology’.

    28
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    Mute Peter Higgins
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    Jan 28th 2016, 2:40 PM

    These eateries are mostly “the King’s new clothes” type of self deceit. If grilled unicorn testicle was on the menu it couldn’t be less ridiculous or costly.

    But, if idiots want to pay these prices, by all means let them. They must be very insecure…..

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    Mute Jimmy Murphy
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    Jan 28th 2016, 3:34 PM

    I’d expect the meal to immunise me from all possible health ailments for that price

    17
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    Mute pjbrowne
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    Jan 28th 2016, 2:31 PM

    How the fcuk is this news

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    Mute Redforever
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    Jan 28th 2016, 12:04 PM

    I wonder how he will rate mcds table service???

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    Mute Permo Dermo
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    Jan 28th 2016, 7:09 PM

    The Sultan of Brunei one paid 1 and a half million pounds for a one month stay in a posh London hotel with his family. He gave the staff a £142,000 tip

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    Mute Greg Henry
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    Jan 28th 2016, 3:35 PM

    How is this a story ????…

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