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LGBT charity Glen to cease operations

Reduced staffing levels, no financial reserves and diminishing public trust all contributed to the decision.

Updated at 10am

AN LGBT CHARITY is set to be wound down a month after being caught up in controversy around financial mismanagement.

The Gay and Lesbian Equality Network – GLEN – is to cease operations following a review into its services.

The charity had engaged the services of consultant and former senator Jillian van Turnhout to carry out a comprehensive review of the organisation after it emerged that it was being looked into by the Charities Regulator.

A report by Van Turnhout found that the charity was no longer viable and recommended that the board consider a voluntary wind-down. The board has agreed.

Speaking on RTÉ’s Morning Ireland, van Turnhout said that there was “mismanagement and poor practice” at the charity. But she said that there was no evidence of “material gain or misappropriation of funds”.

She said that reduced staffing levels, no financial reserves and diminishing public trust all came together to make the charity no longer viable.

The three remaining staff at the charity will become redundant. Van Turnhout said that efforts were underway to continue the services offered by Glen.

She said the helpline for people in need was being set up as a separate entity.

In relation to the use of the charity’s credit card for personal expenses, van Turnhout said it amounted to “incredibly poor practice” but was satisfied there was no ill-intent.

She said at no stage was anyone using charity funds for any personal gain, and that poor practices were to blame.

In a statement, the board of Glen said that following the extensive external review it found that it did not “currently have the organisational capacity or funding to continue our work to the high standard to which we have always aspired”.

As a result, the board said it would be regretfully winding down its services.

It said that a separate review of its finances was commissioned by the charity which “did not find any evidence of misappropriation of state or donors funds or any fraudulent activity taking place”.

The board thanked the LGBTI community for their ongoing support.

“Working together in a spirit of solidarity we have achieved much. But now it is time for the baton to be passed and there is still much, much more work to be done,” it said.

Controversy

The controversy erupted last month after it emerged that the charity was being looked into by the CRA.

Outgoing executive director Áine Duggan stated at the time that there were transactions in excess of €60,000 at the charity that were not being reported in the management accounts.

Following this, co-founder Kieran Rose stepped down from the board of directors and revealed that Glen had provided him with €11,500 worth of financial support during his bid to run for the Seanad during last year’s election (which he subsequently repaid).

Glen had previously said that it was satisfied that there had been no “misappropriation of funds”.

Glen is an LGBT advocacy and lobby group. It was founded in 1988, and became a company limited by guarantee and a registered charity in 2005.

Read: LGBT charity orders full review of services in light of Charities Regulator investigation

Read: Co-founder of LGBT charity resigns, says he received support worth €11.5k but paid funds back

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29 Comments
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    Mute Joe Kennedy
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    Mar 30th 2022, 12:10 AM

    Any chance they could just do predicted grades/results until this Covid thing goes away?! Would save a lot of hassle at the test centres!

    482
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    Mute Archadier
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    Mar 30th 2022, 12:26 AM

    @Joe Kennedy: very droll

    21
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    Mute Ian James Burgess
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    Mar 30th 2022, 12:59 AM

    So many companies blaming everything on Covid when it’s really just about saving money and bad management

    450
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    Mute John Johnes
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    Mar 30th 2022, 7:30 AM

    @Ian James Burgess: government is doing exactly this for absolutely everything.

    125
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    Mute Willie Penwright
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    Mar 30th 2022, 7:41 AM

    @Ian James Burgess: This is the problem with privatisation. It’s a great idea to reward party supporters by setting them up with a slice of state business but then they want to run things on a shoestring – low wages and little or no forward planning.
    This vital service should be run by the state.

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    Mute Patrick O Connell
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    Mar 30th 2022, 8:15 AM

    @Ian James Burgess: we’ll the vast majority of cancellations are done by the general public

    8
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    Mute Nora McElhinney
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    Mar 30th 2022, 8:15 AM

    @Ian James Burgess: covid it seems is an excuse for just about everything…..

    36
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    Mute Phil Swan
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    Mar 30th 2022, 8:22 AM

    @Willie Penwright: not sure about “vital service” but agree otherwise.

    13
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    Mute Ian James Burgess
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    Mar 30th 2022, 9:04 AM

    @Patrick O Connell: that’s as maybe, so they should have a system where you can turn up and take a slot when someone doesn’t show. They should also have a look at the Spanish system, in and out in 15 minutes as you drive the car through yourself.

    19
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    Mute TomTraubert
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    Mar 30th 2022, 10:47 AM

    @Ian James Burgess: they do, they put you on a priority list if you can’t get an appointment before the expiry of the cert and you’ll get one within 28days. This has happened to my wife last week and that’s how the phone call went. Also, as for the length of time, all cars differ but my wife’s car has never taken more than 20 mins to go through and it’s a well maintained 2006 convertible.

    2
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    Mute hard yaka
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    Mar 30th 2022, 3:15 PM

    @Ian James Burgess: not is operated by a Spanish company

    1
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    Mute Kieran Stafford
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    Mar 30th 2022, 12:39 AM

    Grand stretch in the nct now

    290
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    Mute Joe Kennedy
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    Mar 30th 2022, 12:47 AM

    @Kieran Stafford: haha…..brilliant! :)

    58
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    Mute Robert John
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    Mar 30th 2022, 12:24 AM

    The back log in the NCT goes back before COVID. There was a period of down time during which the centres weren’t operating at full capacity due to concerns over the safety of their lifts. And rightly so. If memory serves me well, the Naas centre was just back up and running around St Patrick’s Day 2020 and then we went into pretty much nation wide lock down. Those first couple of weeks, we spent a few weeks figuring out who and what were essential services. As a mechanic, I can honestly say, from my own customer base, it seems they have never successfully caught up on the original back log. At least locally, because I’m dealing with it on a daily basis.

    240
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    Mute Niall Ó Cofaigh
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    Mar 30th 2022, 12:42 AM

    There should be a service level agreement for example if the 28 day free test rules apply then one should be entitled to drive with an expired NCT if one is booked before the current NCT expires. This does not open up to lots of unsafe cars but rather just extends the current valid NCT until a new test is obtained. It is wrong to pay tax and insurance and be unable to use a vehicle because of delays in renewing the NCT.

    221
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    Mute PJ Beatty
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    Mar 30th 2022, 4:59 AM

    This country has gone to the dogs. And don’t blame the pandemic. COVID has become an easy card to play when nobody wants to take ownership.

    241
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    Mute John Johnes
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    Mar 30th 2022, 7:46 AM

    @PJ Beatty: spot on

    53
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    Mute Paul Gorry
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    Mar 30th 2022, 12:35 AM

    NCT. No car tested.

    168
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    Mute Dave Harris
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    Mar 30th 2022, 1:42 AM

    I thought I was covered- had the car booked for 1/4 when the nct was due and they cancelled it- with no bookings available till June.
    If they think I’m not driving my car till then…..

    138
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    Mute Marie Agnew
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    Mar 30th 2022, 8:05 AM

    @Dave Harris: but you won’t be insured. My sons
    Insurance was due for renewal and because his NCT was out of date they wouldn’t renew until he did. He was blessed to get a cancellation appointment in Drogheda that day, if not it was a four month wait

    13
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    Mute Derek Power
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    Mar 30th 2022, 8:09 AM

    @Marie Agnew: That’s strange because my NCT has been out of date in the past and I got my insurance renewed no hassle. Same with taxing the car.

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    Mute Joe Kennedy
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    Mar 30th 2022, 8:40 AM

    @Dave Harris: not sure if that story is real or if we’re meant to respond “that’s a joke Dave” because of the date?!

    1
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    Mute Joke O'Connor Verniers
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    Mar 30th 2022, 10:24 AM

    @Dave Harris: Ours was cancelled the morning of the check. Ring the national NCT number (on their website). They put you on an emergency list and you’ll get an appointment within 2 weeks

    2
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    Mute Darren Matthews
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    Mar 30th 2022, 1:42 AM

    I tried to book online 3 weeks ago, earliest available slot was end of July. Put myself on the cancellation list, got an email a week later with appointment for first week in April.

    52
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    Mute Burt Macklin
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    Mar 30th 2022, 10:24 AM

    @Darren Matthews: Congratulations

    2
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    Mute Darren Matthews
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    Mar 30th 2022, 11:37 AM

    @Burt Macklin: thank you.

    4
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    Mute Declan McArdle
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    Mar 30th 2022, 7:01 AM

    Subcontract some of the DAA management in to help. Should be fine…

    38
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    Mute Peter
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    Mar 30th 2022, 7:23 AM

    @Declan McArdle: brilliant

    8
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    Mute John Smith
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    Mar 30th 2022, 7:11 AM

    Log onto the nct site just after midnight. All cancelations show up on the site then. Booked my nct on saturday and got it done two days later. No problems.

    39
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    Mute Tony O Neill
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    Mar 30th 2022, 5:54 AM

    Too long an article. Get the point after first few sentences

    31
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    Mute Mary Fitzsimons
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    Mar 30th 2022, 7:25 AM

    @Tony O Neill: is reading hard for you?

    25
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    Mute Burt Macklin
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    Mar 30th 2022, 10:25 AM

    @Mary Fitzsimons: He was just giving his opinion Mary. Everyone is so negative these days.

    18
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    Mute Mick Woods
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    Mar 30th 2022, 12:33 AM

    Been trying to book my cars NCT at my local test centre. It’s due mid May, and the earliest date available from now is early July! It’s ridiculous!

    Am I supposed to just not drive from my countryside home to work for several months,

    or worse,

    drive my car illegally without a teat after its due date?!

    56
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    Mute Joe Kennedy
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    Mar 30th 2022, 12:44 AM

    @Mick Woods: yerra just test it away yourself Mick…..1. Quick look under the hood. 2. Wheels rolling okay? 3. Does she bounce back a bit if you sit on the bonnet? 4. Any rattling noises? 5. Headlights facing forward….roughly, and indicators working? Any Gard stops you, just say “Look Gard, I’m no mechanic and I’ve no ramp or nothing, but that car has been tested and it’s perfect!”

    61
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    Mute Pete Brady
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    Mar 30th 2022, 5:36 AM

    @Mick Woods: Mine is due next month, first appointment could get online was August. Rang them I got an appointment but have to travel far away to get it. No choice as similar situ to you, countryside need it for work and no bus service.

    19
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    Mute Phil Swan
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    Mar 30th 2022, 8:21 AM

    It’s madness and someone needs to tell the garda that are stopping people saying the law is the law as well as I bet insurers will try use it to not pay claims.

    19
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    Mute Richard Fennessy
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    Mar 30th 2022, 8:57 AM

    Time to roll in an m.o.t service in garages

    20
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    Mute Ned
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    Mar 30th 2022, 3:05 AM

    Live in a place that has no nct test and we are all grand thank you

    15
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    Mute Mark O'Riordan
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    Mar 30th 2022, 8:42 AM

    So like we did during first lockdown I assume Govt will extend all certs by 3 months.

    15
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    Mute Charles McCarthy
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    Mar 30th 2022, 10:37 AM

    Print off a copy of your appointment date, just in case of any issues with the Gardai. Drive on, what’s the issue? It’s the states problem not yours. I have my test today after waiting 4mths. I couldn’t give a monkeys tbh. Plenty of other stuff to focus ones efforts on.

    13
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    Mute ConPhoto
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    Mar 30th 2022, 9:01 AM

    So right now NCT centres have the money paid for all appointments until July or further – cos u have to pay.
    Whittling it done to 2 weeks would have negative effect on their business.
    Better to have money only paid 2 weeks before appointment

    9
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    Mute Andrew Giles
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    Mar 30th 2022, 5:02 PM

    @ConPhoto: you don’t pay in advance, your card is only charged on the day of the test.

    7
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    Mute Darren
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    Mar 30th 2022, 9:22 AM

    I read this and went to book for my NCT which is due in October, earliest I could get was August, booked it for then, put card details in, usually they keep card and charge it when do test, no longer, payment is taken when booked

    8
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    Mute M Bowe
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    Mar 30th 2022, 11:34 AM

    Similar delays up north. But PSNI and insurance companies have been directed by assembly to regard a valid appointment booking as ok and allow people to continue driving their vehicles.

    8
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    Mute Now or Never
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    Mar 30th 2022, 6:56 AM

    Booked online and July was earliest appt, rang them and got on priority list, appt 1st week of April. Delays are a joke tho!

    9
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    Mute Simon
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    Mar 30th 2022, 7:25 AM

    11000 by the ncts what were the other 25000 cancelled for?

    7
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    Mute Michael Glynn
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    Mar 30th 2022, 10:35 AM

    Most importantly, are you insured if your nct is pending??

    5
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    Mute Mary Conneely
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    Mar 30th 2022, 8:37 AM

    I tried before Christmas to book NCT, got a date for July 2022. Trawled the other centres and got one for February for Westport. It pays to look outside your area.

    4
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    Mute Bertie
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    Mar 30th 2022, 12:05 PM

    Website has been telling me it is too early to book. Booked anyways a few weeks ago. Got an appointment for Friday two hours away from where I live. Just got cancelled.
    I’ll have to try and get a cancellation at test centres now or risk driving an my car with no NCT. Absolute shambles.

    4
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    Mute JJ
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    Mar 30th 2022, 12:56 PM

    I have a 2017 car which is regularly serviced from the reputable car dealer I purchased it from and now needs an NCT. It does not need an NCT so perhaps all those owners like myself could be deleted from the list! Haha I don’t think so, it all about money!

    3
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    Mute Gerard Collins
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    Mar 30th 2022, 12:10 PM

    Ah stop with the red top headlines. I booked a test for my dad a few weeks ago. Afterwards I rang and said I could take any last minute cancellation on a Monday I’m only 20 minutes away as its my day off. She scheduled me there and then for 2 weeks time on a Monday. Its the last minute cancellation that are causing delays. I’m sure Covid issues have their say too as well as the usual sick Leave and holiday time.

    2
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    Mute Andrew Giles
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    Mar 30th 2022, 4:59 PM

    Mine is due in May, I booked it in January, and the closest I got was the day after expiry.

    1
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    Mute Trevor W
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    Mar 30th 2022, 11:28 PM

    Whole country is in bits.

    1
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    Mute Rogier Schoenmakers
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    Mar 30th 2022, 1:39 PM

    I have been sending emails to our local TDs and Councilors years ago about the waiting times and test centre locations but nothing has improved – it has only gone downhill. Nothing to do with Covid – that’s only the latest excuse. A system already terribly inefficient just made worse with Covid. 2 years in and no surpise it’s managed as unprofessionally as ever. The technicians on site do their best but it’s general management failure. Why don’t they simply go back to a 2 year test instead and problem solved?

    1
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    Mute Rogier Schoenmakers
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    Mar 30th 2022, 1:48 PM

    I have been sending emails to our local TDs and Councilors around 3 years ago about the waiting times and availability of test center locations but nothing has improved – it has only gone downhill. Nothing to do with Covid – that’s only the latest excuse. A system already terribly inefficient just made worse with Covid. 2 years in and no surprise it’s managed as unprofessionally as ever. The technicians on site do their best but it’s a general management failure. I’m guessing profits are more important than customer service. The goals of the Applus+ public limited company probably do not correlate with the goals of the country and it’s driving people.

    Why don’t they simply go back to a 2 year test instead and problem solved?

    1
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