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DIGITAL TV PROVIDER Sky is to create 800 new jobs in Dublin over the next two years.
The company is to open a customer service centre in the city in August 2012 to meet the demands of its Irish customers.
The centre will be located at the Burlington Plaza and Sky says it will allow it to serve its Irish customers from “one dedicated site for the first time”.
Recruitment will begin immediately to fill the positions, which range from customer service management to HR positions.
This is the initial stage of a wider expansion which will see 1,300 jobs added to its staff rota across the UK and Ireland by 2014. Sky currently provides its products to 10.5 million homes across the UK and Ireland.
The announcement has been welcomed by the Minister for Jobs Richard Bruton and IDA Ireland.
[Update] It is understood that the jobs announcement will not affect positions at a Cork company which is contracted to carry out sales operations for Sky.
A spokesperson for Abtran told TheJournal.ie that the company supports Sky’s sales operations and does not provide customer service – which will be the central focus of the new Dublin centre.
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I recently upgraded to Sky HD, never before have the words “no satellite signal is being received” been so clear and sharp.
Dish needs realignment or the cables not terminated correctly I’d say. Most of the sky installers are useless and haven’t a clue. It’s not that the HD service is bad as it works perfect. I suggest you get a decent satellite guy to sort it out.
Yeah, either the cabling or the dish alignment. You need two cables with independent paths to the LNB on the dish for each Sky Plus/HD box. Cables should not be too long either. Can´t remember the limit.
I’d a similar problem, after a while (4 years) I figured out it was the cable at the dish that wasn’t connected properly. Reason I always thought this was a sky error I’d seen two friends units with the same error. If this makes sense to anyone, The error I’d get on the channel 4′s when you record you then cant record e4 or film 4. Problem solved now anyway.
I hear theres a guy Jim Carey thats pretty good at installing cable !
…it said UK and Ireland…you’re missing the approx 60m that live in the UK.
800 jobs thank you sky. Iv been a sky customer for the last 7 years with no problems.
Now babestation 3D lets make it happen !!
Have another read.
Leaving sky after 10yrs. It has become really expensive. Moving to a uk freesat box with 500gb digital recorder (live pause, recording, series link). Using Netflix & apple tv for my movies etc. better service, far, far cheaper….. And completely legal!!!
i’ve done the same – the picture quality is better too, even in standard definition. Two minor things; can’t get rte/tv3 on Freesat+; can’t multiroom the freesatbox without extra kit. For now, have put an extra cable in from dish to network old Sky+ box on free channels; considering getting Saorview box for rte. The payback period on not being fleeced by the skypirates is less than a year!
Great news this!
I have everything in HD bar sports and movies for €1.55 a day. Considering how much its used I find it pretty cheap. Never had a problem with sky in 10 years.
Any hear the interview on rte1 this morning? If not listen to the sour grapes from RTE.
€160 a year for 3 tv channels, robbery!
Could it be prep work for the introduction of sky broadband?
It takes THE JOURNAL readers to find something to moan about a company pledging to create 800 much needed jobs…
Yea cant understand. I see it as a positive am i missing something. Already 6 people gave it a thumbs down .
Think it’s pretty obvious why? It’s not positive if the jobs are being moved from one city to another. Jobs could be lost in cork to facilitate this great news in dublin. If its 800 spanking new jobs, then it’s fantastic news, and I’ll stand corrected. However I’ll reserve judgment on the press release till we know that these are NEW jobs and not some spin!
NEWSTALK apparently said that Cork employees are being told this doesn’t affect them, as Dublin will handle tech and Cork continues to handle sales. So… good news all around for once? :)
Will this mean they will be letting go of all their staff in the Cork call centres?
Hi Damien,
I’ve updated the story as we’ve just heard back from queries we put into Abtran yesterday.
Great news that the company won’t be affected.
Best,
Sinead
Are abtran losing the contract then? If so it really is robbing from Peter to pay Paul? Granted there won’t be 800 job losses in abtran but surely if sky decide not to outsource to them anymore there will be some job losses there?
Exactly! Reading RTE’s report on this you would think that SKY has no existing customer contact centre here in Ireland:
http://www.rte.ie/news/2012/0131/sky.html
“Currently, enquires in Ireland are routed to contact centres in Livingstone and Dunfermline in Scotland.”
I work in the same technology park as Abtran and I would say Sky accounts for a large proportion of those employed there. As you said Diarmuid, is this case of moving existing jobs from one part of the country to another?
Hey guys,
Have queries in with both Abtran and Sky in relation to these questions. Not sure what the situation is yet…will keep the story updated.
Cheers,
Sinead
Sorry, don’t mean to be negative about it, just pr exercises don’t help live register figures.
No, it’s an interesting question. Hopefully it will be good news from both companies.
Hey guys,
Just to let you know we heard back from Abtran and the jobs there are safe as the roles are separate from the operations which will be established in Dublin.
So good news really :)
Sinead
That’s great news Sinead. Thanks for following up on that.
Glad someone asking about the jobs in Cork. Heard someone from Sky on the radio this morning and he side-stepped a direct question. And our jobs Minister welcomes the announcement that will result
In losing job on Cork only to create the same
Jobs in Dublin! Wonderful
Hi Hilary,
You might be interested in checking out the update of the story! Great news that jobs in Cork are safe too.
Best
Sinead
Great, now can they please put RTE TWO HD in their line-up? RTE News Now and the new Oireachtas channel would be nice too :)
Never had a problem with Sky..Well worth the price they charge.Good news regarding the jobs.
10.5 million homes? Really 4 million population.
Micheál Martin been leader of Fianna Fáil since January 2011 would suggest that not too many jobs will be heading to Cork or other non Fine Gael/Labour areas in the future IMHO. Fine Gael/Labour got massive support in Dublin the last election, I hope i’m wrong as jobs need to spread through out the countries job black spots.
I don’t know what election statistics you’re basing your argument on. Fine Gael/Labour won 68% of the Cork seats and 74% of the Dublin seats. That’s not a significant difference. Most of the Dublin seats are Labour’s and they have less say in the government than Fine Gael.
FG only holds 36% of the Dublin seats but has 47% of the seats in Cork!
up sticks
Very much wondering what will happen to the staff in Cork. While a large number of people live in Dublin. It does concern me an awful lot of the recent job creations have been in Dublin. Surely the IDA should attempt more to encourage these companies to move out of the capital and to other cities. Why was Dublin chosen over Cork where the Sky staff are already they are already trained up on their systems etc. or why not Waterford with all the unemployed call centre staff????
Hi Barry,
You might be interested in checking out the update of the story! Great news that jobs in Cork are safe too.
Sinead
800 jobs surely this has to be a positive. don’t know whew they got ten milllion from unless they class extra connections as homes.
10 million between the UK and Ireland. Population in the UK must be touching 60 or 70 million so 10 million is fairly feasible ;-)
Uk and Ireland. ,They have about 600k homes here.
Positive for anyone living in or near Dublin but what about the rest of the country and before u say move! I have a mortgage of 220,000 of a house worth 85,000 now and small child so that is not an option! More jobs needed anywhere but Dublin please.
Sure they only sticks a few years ago from here..costing jobs!
That was bskyb a completely different part of it. They were a regional news section only.
It appears that the jobs in Cork will be OK, its the departments that are run from the Scottish offices that are being moved to Dublin (Thats what Cork Staff are being told!)
Elected 2011 in Cork Lab/FG have 13 TD’s got 1 Minister for state who FF’s M.Martin out polled in first preferences.
FG/Lab have 9 Minister for state from Dublin.
Not great reading if you come from Cork what ever way you paint it!
Have you the stats on Ministers, jobs created since elected in Cork/Dublin?
have your say