Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Max Lacome

'When I left the company I founded, the first thing I did was get a dog'

Hassle’s Jules Coleman talks about over-hyped startup trends and her favourite interview question.

FOR YEARS, JULES Coleman wanted a dog. So when she found herself with more free time after leaving the company she founded, she knew exactly what to do.

Over five years, Coleman and her friends Alex Depledge and Tom Nimmo built up their on-demand cleaning startup, Hassle. However she left the company, since rebranded as Helpling, only a few months after it was sold in 2015.

She’s now back in the startup game with a venture called BuildPath – an online architecture advice service – which already has 15 employees after its launch last year.

For the latest installment of Fora’s question-and-answer series, Coleman talks about finding her feet with Hassle in the early days, her not-so-memorable time in retail and one of the most over-hyped trends in startups.

Here’s what she had to say:

BUILDPATH BuildPath founders Coleman, Depledge, Rich Morgan and Nick Stockley Max Lacome Max Lacome

What’s your favourite question to ask in an interview and why?

I tend not to go in for the tricky interview questions because they put people on the defensive. Some people thrive and most people hate them. I tend to just ask people to tell me a bit about themselves and see where the conversation goes.

One question that does tend to be kind of eliminating is, “So what do you know about BuildPath?” It’s shocking the amount of people who turn up for an interview and know literally nothing about the company at all.

That tends to show you how serious a candidate is or how much research they’ve done. I’m not expecting them to know everything about the company, but knowing what industry we’re in would be a good start.

What has been your biggest failure to date?

Not to be a cliché, but I don’t really believe in failures. Looking back now, we see the first year or two of what became Hassle was about figuring things out.

I think it was formative, but we could have called time sooner on the approach of trying to provide 27 different services.

People were telling us this wasn’t the right approach, and we were adamant we were right. It turns out they were right and we were wrong. But it all set us up for what Hassle became.

If you weren’t doing your current job, what do you think you would be doing instead?

Realistically I’d still be in management consulting, but I always wanted to be a radio DJ. It’s ridiculous, but it’s my childhood dream.

Myself and my husband, Simon, also talk about one day running a boutique hotel, because it’s an intersection of a lot of what we’ve done to date.

How do you start a standard day and how do you finish it?

Before I get to work, I take my dog for a walk and I get to the office between 8am and 8.30am, depending on the tube in London. Then I’m headlong into the day. I probably should have more structure to my day, but I fail miserably at that.

At the end of the day, myself and my husband try to cook together. We get a meal kit box that gives you all the raw ingredients. We work pretty long hours and this way we don’t have to scramble around Tesco Express to try to find something to make.

What’s the worst job/task you ever had to do?

When I was in university I worked my way around retail stores in Liffey Valley Shopping Centre and worked weeknights in a pharmacy – that was pretty terrible.

I had to wear a nurse uniform, which wasn’t a highlight of my career. That job showed me that people buy some very weird collections of things.

hassle-3 Tom Nimmo (left), Alex Depledge and Coleman

What detail about yourself would surprise your staff?

Back in Hassle, because I did the technology piece, people assumed I was a complete nerd in all aspects of life.

Not that there’s anything wrong with geeky hobbies, but people might say, “What did you think of the latest Star Wars?” – when I’ve literally never seen Star Wars.

If there was one person in the world you could hire for your board, who would it be and why?

I think the Collison brothers because what they have done at Stripe is amazing. If I could get John and Patrick’s brains in this business, we would be light years ahead.

However, a piece of advice we were given when we started out was that when you’re a young company, the best kind of people you can bring in are people who are about 18 months ahead of you. So maybe a superstar entrepreneur would be the best hire.

What’s the oddest item in your office / workplace?

I got the Eir Internet Hero award last year and the award itself is in the shape of a golden spider. It’s quite unusual looking, which is usually a bit of a conversation-starter.

BS PG EIR SPIDER AWARDS INTERNET HERO  MX-1 Maxwell Photography Maxwell Photography

What’s your favourite possession?

I’m not sure if ‘possession’ the right term to use, but it’s probably my dog – Percy. When I left Hassle in January 2016, the first thing I did was get a dog.

I grew up with dogs and always wanted one but working in startups for five years meant it never really made sense to get one. But when I was out of Hassle, I had more time, so I got a cockapoo puppy.

It gives me something outside of work. There is a reason to leave the office and go home, because we need to feed Percy and bring him for walks.

What business sector do you think is the most over-hyped?

During my time at Index Ventures – after I left Hassle – we saw a lot of early-stage companies, and we didn’t see a startup come in that didn’t claim to have some artificial intelligence component.

I think there is some amazing stuff being done with AI, and we will make some great strides. But I think there is a lot of over-hype about what is being achieved currently and what is consumer-ready.

Sign up to our newsletter to receive a regular digest of Fora’s top articles delivered to your inbox.

Written by Killian Woods and posted on Fora.ie

Close
Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Install the app to use these features.
    Mute Mary Mc Carthy
    Favourite Mary Mc Carthy
    Report
    Jul 17th 2015, 11:16 PM

    Hats off to.these gardai for caring for this innocent stray.

    305
    Install the app to use these features.
    Mute Mark Miller
    Favourite Mark Miller
    Report
    Jul 17th 2015, 11:01 PM

    In the hat??, could it possibly belong to Dr. Seuss.

    169
    Install the app to use these features.
    Mute Marc Power
    Favourite Marc Power
    Report
    Jul 17th 2015, 11:16 PM

    beautiful little creature

    152
    Install the app to use these features.
    Mute Marty Flood
    Favourite Marty Flood
    Report
    Jul 18th 2015, 4:11 AM

    I’d take him in a second if I lived in Cork. Or Ireland for that matter. Poor little mite.

    64
    Install the app to use these features.
    Mute Jenny
    Favourite Jenny
    Report
    Jul 17th 2015, 11:01 PM

    they’ll need a new car as well if that thing pee’d in it

    39
    Install the app to use these features.
    Mute Paul Roche
    Favourite Paul Roche
    Report
    Jul 17th 2015, 11:45 PM

    We can all afford to pay for it if this is the kind of message we get from community policing.
    Great save lads. Thank you.

    226
    Install the app to use these features.
    Mute Jenny
    Favourite Jenny
    Report
    Jul 17th 2015, 11:55 PM

    Whats the message Paul? Gardai have too little to be doing? or pet owners have no need to neuter their pets because the Gardai will pick up the slack? I also find it interesting when loose horses on the roads are reported to Gardai there is “nothing they can do” . Incredible that crap like this is applauded.

    15
    See 6 more replies ▾
    Install the app to use these features.
    Mute Paul Roche
    Favourite Paul Roche
    Report
    Jul 18th 2015, 12:08 AM

    I think this article acknowledges that there is PR value in these stories – which is why they happen.
    On a morale level it boosts public faith in our cops as humans, and also for the Gardaí themselves who benefit from goodwill.
    I also live near Blarney.
    I’m an awkward customer, horrified when the Gardaí fail, but delighted when they do well.
    I like it when they show humanity in uniform.
    Also….
    I’m delighted to know that the kitten won’t be stuck in my car – or under it. Some customers in Blairs Inn (my local) were trying to get a cat out of an engine using jugs of water. Could be this one.
    They had driven from Wexford and discovered they had a passenger when they parked up for dinner.

    138
    Install the app to use these features.
    Mute Marc Power
    Favourite Marc Power
    Report
    Jul 18th 2015, 12:52 AM

    Jenny. ..You obviously dislike cats but I would not imaging you would be the kind of person who would get joy from their pain

    80
    Install the app to use these features.
    Mute Tony Skillington
    Favourite Tony Skillington
    Report
    Jul 18th 2015, 8:45 AM

    Need a cuddle there Jenny?

    38
    Install the app to use these features.
    Mute David Memery
    Favourite David Memery
    Report
    Jul 18th 2015, 9:11 AM

    @Jenny, I saw the Gardai herding a loose cow on the road yesterday after the cow had broken out of the field and was wandering

    34
    Install the app to use these features.
    Mute Donal O Neil
    Favourite Donal O Neil
    Report
    Jul 18th 2015, 10:09 AM

    Wondering about what?

    4
    Install the app to use these features.
    Mute John Corcoran
    Favourite John Corcoran
    Report
    Jul 18th 2015, 10:47 AM

    Jenny don’t be hasty…

    17
    Install the app to use these features.
    Mute Michael Sands
    Favourite Michael Sands
    Report
    Jul 18th 2015, 6:37 PM
    4
Submit a report
Please help us understand how this comment violates our community guidelines.
Thank you for the feedback
Your feedback has been sent to our team for review.

Leave a commentcancel