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IRISH WATER HAS launched a refunds page on its website for those who paid the charges and are due money back.
Last month customers were told that Irish Water would refund the full amount of their water charges before the end of the year.
Refunds totalling €173 million will be paid to 990,000 customers.
The legislation to enable the refunding of water charges is progressing through the Oireachtas and is expected to be approved shortly.
Speaking in advance of the start of refunds, head of customer operations for Irish Water, Eamon Gallen said:
“The two big questions that customers have is how much they will receive and when they will receive it.
Household customers can be assured that they will receive the full amount they paid, and customers will shortly be able to check online exactly how much they are due and when there are likely to receive their refund.
“Irish Water have been working in the background for several months to ensure that refunds will be ready to go as soon as we are authorised to do so by government.”
Customers who have changed address or personal details are being urged to contact Irish Water to ensure they get their refund.
Gallen said, “I would urge any customers who have not informed us of a change of address to do so now so that their details are up to date and there is no delay in issuing their cheque.”
In a statement Irish Water said the refunds will be made via cheque to the account holder at the address they provided to Irish Water.
“Payments are being made by cheque because this is the quickest and most efficient means of payment, which also provides the highest level of security by ensuring that only the account holder can lodge the cheque and Irish Water can cancel any cheques sent to incorrect addresses or individuals.
“Cheques also ensure that Irish Water will not need to have account holders’ bank account details and customers can be very clear that at no time will anyone from Irish Water contact them looking for those details.”
An additional €5 million – on top of the refunds totalling €173 million – will spent on the cost of letters, cheques, a public information campaign and additional staffing to support the project.
Radio advertisements are also beginning this week across local and national stations advising customers to contact Irish Water on 1850 448 448 if their address has changed and they have yet to update their details.
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Could they not provide any description of the suspects? This report is incredibly light on details especially given it is an “exclusive”.
@Steve Lennon: some taxi driver probably gave him the ‘exclusive’ in the cab that he got to work
@JimmyMc: it is quite stunning that a crime can be committed at this close quarters and no description given. Either that or the journalist has omitted such pertinent details.
@Steve Lennon: ‘news for the dumb’. Most people are here for the laugh in the comments
@Steve Lennon: it’s because they are black.
@james cullen: I can’t see any other reason why the journalist would cover up the description other than he is a PC journo looking to protect a non-national.
@james cullen: spot on was looking for the description in the article ‘ journal these men are criminals and the public wants to know their description what were they wearing what were their accents what is their ethnic group
So journal do your job properly and report the news as it is
@Steve Lennon: i thought all taxis had cameras no??
The new Irish ?
Advised to avoid picking up or dropping off in the area???
Collective punishment because of the recalcitrant behaviour of a tiny minority!
By who?
And if these two move to O’Connell St and Stephens Green should we shutdown the Taxi industry?
Plenty of cameras around Gardiner Street and several around Clonee area, should the Garda not concentrate on identifying and arresting the culprits?
@Jarlath Murphy: first three words of the article will answer your last question
@Jarlath Murphy: Taxi drivers with any sense will stop picking up young men of a certain ethnicity behind this spate of crime – and then be identified and vilified in the media as being racist. No wonder people are so fed up and angry with all this.
@Paul: And while they investigate should the Taxi industry shut?
@Jarlath Murphy: “should the Garda not concentrate on identifying and arresting the culprits?”
And what evidence or reason do you have for thinking they aren’t doing so?
I guarantee the gardai know the cameras better than you do.
Now, do you realise that the journalist that wrote this article is not the investigating garda? Yes or no
It’s been going on a few months now. There is a gang of BLACK Teenagers doing it.
@Nicky Ryan (allegedly a journalist): are the suspects black? Why no description provided?
@Steve Lennon: cause the journal “journalists” have no liathroidi.
Dirtbags.
BLACKS. These two people were BLACK. The main part of the description. So the article should advise the taxi drivers to stop picking up young BLACKS.
Joxer Brown ~ of course not ! Most black people in Ireland are decent and hardworking, but unfortunately like all races, colours, creeds, there is an underbelly of thugs and gangs and if you lived in certain areas you would know ! or if you get taxis you would know , it is good journalism to say they were Black, just as it would have been to say they wore blue Nike runners, had Dublin accents, were 5ft 7′ with thick country accents , this is how people are caught, get real.
‘Exclusive’ it’s reported on other sites – get a grip journal
have your say