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'I've had to tell more people in the last few months than in my entire life' - Man denied Public Services Card because he's adopted

“This shambolic process is now making me feel like a second class citizen – I’m being treated unequally because I’m adopted.”

shutterstock_705783832 File photo Shutterstock Shutterstock

Updated 1.20pm

AN IRISH MAN has been denied a Public Services Card (PSC) because he’s adopted and his birth certificate isn’t considered sufficient proof of identity.

TheJournal.ie has learned that the PSC expansion process is being used by the Department of Employment Affairs and Social Protection (DEASP) to confirm and update its own birth/adoption database with data from the General Register Office, responsibility for which was recently transferred to DEASP from the Department of Health.

In early July, the man attended a scheduled appointment at an Intreo centre to register for the controversial card.

While there, he was informed by a DEASP official that he couldn’t be found on the State’s birth register, despite presenting with his short-form birth certificate.

He asked to speak in a private meeting room given the personal nature of the information he was about to impart – and informed the officer that he is adopted.

“They told me that as I don’t have my long-form birth certificate (which is denied to adopted persons) I need an adoption certificate and that I would have to apply for one,” he told TheJournal.ie.

4 (2) A Public Services Card

“The whole thing was completely unprofessional, I wrote into them after and asked what would have happened if I hadn’t known I was adopted. There are certainly people in Ireland who don’t know.”

The man informed the DEASP officials that he was unwilling to apply for an adoption certificate due to the personal and sensitive nature of the process (his own children are unaware that he was an adopted child).

Under existing legislation, an adopted adult does not have automatic access to their original, long-form birth certificate, the reason for this being that it contains information about the birth mother who has a right to confidentiality.

Responding to queries from TheJournal.ie about how this case would have been handled if the applicant did not know they were adopted, the DEASP said that its staff would not be aware of somebody’s adoption status.

A spokesperson explained that if somebody’s birth registration details cannot be located, they are asked to contact the General Register Office. It would be at this point that somebody’s adopted status would be revealed.

‘I don’t want to be battling over this’

“They asked me to apply for a card in the first place, I took time off work to do it because I thought I was doing my civic duty,” he said. “And if we have to get it I want to get it now, not in six months. I don’t want to be battling over pension payments and the like when I’m 80.

I don’t want to get an adoption cert, it’s as simple as that. They have my birth cert, that’s sufficient for everything else, why not this? I’m married, I have a passport and a driving licence. Why do I need this cert?
And why have I had to tell more people in the last few months that I’m adopted than I had to do in my entire life up to this point? I’m a private person, I pay my bills, this is a personal decision that they shouldn’t be allowed force on someone.

Over the following nine weeks, the man pressed his case (and lodged an official complaint regarding how he was treated) with DEASP.

In a thread of email correspondence seen by TheJournal.ie, the man requests, given the personal and sensitive nature of the issue, to be given access to internal correspondence concerning his case and the direct contact details of those dealing with it, so as “to avoid having to further tell the world and its wife about my situation”.

He is informed in response that he will have to apply for such data under Freedom of Information – a process that takes a month minimum.

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When the man queried this statement, the DEASP official dealing with his complaint doubled down and insisted that the information he requested could only be granted via Freedom of Information, and likewise that his Public Services Card application can only be completed by him obtaining an adoption certificate:

“Once again it is regretted that your experience while applying for a Public Services Card appears to have caused stress and upset,” a reply dated late July reads.

We cannot process your PSC application without your adoption certificate. Once you have your adoption certificate please contact me… to arrange the completion of your Public Services Card application.

The ensuing thread of communication suggests that, within the local Intreo office in question, there is a deal of confusion as to what officer should take responsibility for the issue, and as to whether or not the problem could even be rectified at local office level.

The need for an adoption certificate is outlined on the requirements section on the Public Services Card section of the State’s Citizens Information website. The reason as to why an adoption cert is necessary is not made clear however – for all other citizens a passport or driving licence is considered sufficient, let alone a citizen’s short-form birth certificate.

DEASP explains that the adoption certificate is required to verify identity “to a high level of assurance” but that somebody’s adoption status is “not a piece of data held on the PSC or related Public Service Identity dataset”.

Three weeks later in mid-August the man received a letter from the same DEASP official stating that his complaint had been closed due to it being dealt with “in the allotted timeframe”, which he dismissed in his own reply as “an absolute misrepresentation of the clear facts”.

He notes that “if I didn’t know I was adopted this process is forcing me very insensitively to recognise this”.

“How would my case be handled if I didn’t know I was adopted?”

“May I also note from your own letter inviting me to apply for this card that under forms of ID items deemed ‘not acceptable’ the short version of the birth cert is not listed as one of these items. This I have provided to your office and this LEGAL document has been accepted for any other applications I have ever had to make and it is not clear why this LEGAL document isn’t acceptable for this process.”

‘Second class citizen’

This process is now making me feel like a second-class citizen as I have provided everything anyone else is required to provide, but because I’m adopted, I’m been treated unequally in this shambolic process.

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The man has since escalated his complaint to the State Ombudsman. That case remains outstanding.

DEASP’s initial response to the man’s complaint, delivered 16 days after his initial appointment, stated that the need for an adoption certificate has resulted from the General Register Office (GRO) of births, adoptions, and deaths being transferred to DEASP from the Department of Health.

“It is through the Public Services Card process that the Department is confirming and updating the birth/adoption information held on our IT systems with the record from GRO,” that response reads.

The response adds that PSC officials have access to birth records at their stations, but not adoption records, hence the need for an adoption certificate.

A short-form birth certificate does not prove the holder is adopted so the adoption certificate is required.

The legal basis for this particular process is not outlined, which is something of a persistent criticism of all aspects of the PSC’s current expansion. A query to the Data Protection Commissioner on the matter was referred back to Social Protection.

“Information is shared between DEASP and the GRO on the basis that the GRO is a specified body under Schedule 5 of the Social Welfare Consolidation Act 2005 (as amended).”

GRO also operates under the aegis of this department. GRO transferred to DEASP from the Department of Health on 1 January 2008.

A spokesperson added that the information required to verify the Public Service Identity Dataset includes date of birth, place of birth and mother’s birth surname – information generally taken from the birth cert, birth registration details or adoption cert. If a person doesn’t have access to their long-form birth cert, they will need to contact the GRO or acquire an adoption cert to be able to complete the PSC process.

“The reason I am not going to let this go is I would not like to think of someone else having to endure this process or that their life could be turned upside down if they didn’t know they were adopted,” the man now says of his ongoing case.

I’ve done everything in my power to get it over the line, but every time I contacted them I felt like I was being stonewalled.

“Department staff endeavour to always deal with all customers in a professional and courteous manner,” a DEASP spokesperson told TheJournal.ie when asked for comment on the man’s case.

PSC

“The Department is disappointed to hear of any customers who are unhappy with our service and aims to provide a… registration process that is clear, efficient and
straightforward for customers. We also wish to provide our customers with a complaints procedure that is accessible, efficient, effective and fair.”

When asked as to why there is such a lack of flexibility with regard to adopted people and the PSC registration process, the spokesperson insists that “adopted people are treated in the same way as other individuals in terms of verification of identity”.

“Date of birth, place of birth and mother’s birth surname are generally verified from the birth certificate or, in the case of an adopted person, from an adoption certificate.”

However, non-adopted people can get through the registration process for a PSC using just a driving licence or passport.

As regards how people are being targeted for invitations to obtain a PSC (as is currently the case across the country), the department says that the process is limited to those “who have had claims under social welfare schemes”, and also to those “who have had a driving licence issued recently”.

This article was updated with further responses from the Department of Employment Affairs and Social Protection. 

Read: ‘Have you tried actually applying for something with the Public Services Card? It’s a painful experience’

Read: Revenue threatens to dock public servant’s pay over a property they’d never heard of

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    Mute Darren Sheils
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    Jan 6th 2017, 3:46 PM

    Just proves the absolute rubbish quality of TV. Got rid of it recently. Just have internet and streaming now. Channels that one might watch are tuned in automatically to saorview tv. Stream the rest. Best decision ever. Watch what you want when you want, no ads

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    Mute Ferg Norton
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    Jan 6th 2017, 4:22 PM

    What about sport?

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    Mute Darren Sheils
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    Jan 6th 2017, 4:55 PM

    There’s always a way Freg. DAZN are the Netflix equivalent to sport. They are based in Germany and only stream American sports, but this kind of viewing is on its way in years to come. Like a Jedi knight, its up to you figure out the sports question, but find the answer you will if look hard enough you.

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    Mute Conor O'Neill
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    Jan 6th 2017, 5:53 PM

    Mobdro

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    Mute Darren Sheils
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    Jan 6th 2017, 6:01 PM

    Well done conor. Well done

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    Mute Annie Citric
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    Jan 6th 2017, 3:52 PM

    FFS! ‘Female orientated’?

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    Mute Ben McArthur
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    Jan 6th 2017, 4:15 PM

    @Annie Citric: Absolutely. Soaps, John Nettles and soaps. Not patronising at all. No siree.

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    Mute Bryan Mannix
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    Jan 6th 2017, 4:45 PM

    ah a such a contrast to the days when we had the real ITV and gave us decent coverage of the champions league, the euros and the football/ rugby world cups

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    Mute Conor Power
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    Jan 6th 2017, 5:40 PM

    You can still get every vacation of ITV on freesat.

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    Mute Neal, not Neil.
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    Jan 6th 2017, 8:23 PM

    They show tgis tripe because women watch it and it’s profitable. If women didn’t watch it, there would not be at least ten channels on Sky and Virgin doing the same thing.

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    Mute Deborah Behan
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    Jan 6th 2017, 8:33 PM

    I don’t watch any of these programs and find it quite condescending that this is a thing. But come on, TV that would fall into “what men watch” can be just as bad!

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    Mute Peter Cavey
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    Jan 7th 2017, 1:36 AM

    Does this mean they will be showing the women’s 6 nations live or re runs of Jeremy Kyle and keeping up with the kardashians? I don’t think it will take a genius to answer that.

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    Mute Mr Snuffleupagus
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    Jan 6th 2017, 3:26 PM

    “female orientated”? You mean like daytime RTE viewing all every weekday so? And exactly how RTE daytime radio for decades was aimed at housewives? Right so. That’s original.

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    Mute sup
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    Jan 6th 2017, 3:31 PM

    Are you talking to yourself or did you forget to change your login?

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    Mute Rocky Road
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    Jan 6th 2017, 5:39 PM

    @sup: good one lol

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    Mute Ron Koeman
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    Jan 6th 2017, 7:48 PM

    @Sup it’s not the first time he’s done that, touch of the Alan b’s about him

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    Mute the truth
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    Jan 7th 2017, 11:39 AM

    @mr snuff sup only pointed out you made a bollix of yourself take it learn from it and move on .

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    Mute Markonline
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    Jan 6th 2017, 3:26 PM

    A jeasus, sure I didn’t get to watch it yet.

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    Mute Alan Scott
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    Jan 6th 2017, 7:18 PM

    Utv Ireland televised Lorraine which devotes all its time to the UK and the N of Ireland and no coverage of where the station in the ROI.. competitions were not opened to anyone in the ROI The station in my mind did not cater for all sports I am delighted to see the end of them .

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    Mute Ruby Carter
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    Jan 6th 2017, 3:27 PM

    Quite sexist that

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    Mute Seamus Og
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    Jan 6th 2017, 3:36 PM

    What a rubbish channel. Didnt show anything that you couldnt see on tv3 or itv. Eastenders, cironation street etc. Absolute garbage. Never watched it once.

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    Mute Alan Scott
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    Jan 6th 2017, 7:23 PM

    @Seamus if you never watched the station you cannot have a honest opinion then.

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    Mute Neal, not Neil.
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    Jan 6th 2017, 8:26 PM

    Yes he can. If, like me, he scrolls through the programme planner every night and it never causes him to stop and watch.

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    Mute Liam Dunne
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    Jan 6th 2017, 3:39 PM

    So….hang on…..we are all to stop boys playing with blue trucks and girls playing with pink dolls, but this is ok…………….???
    What I miss??

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    Mute Ferg Norton
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    Jan 6th 2017, 4:24 PM

    Grammar clearly.

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    Mute Deborah Behan
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    Jan 6th 2017, 8:36 PM

    No Liam, no it’s not.

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    Mute Toon Army
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    Jan 6th 2017, 4:12 PM

    3e “become” the fun channel? Ah yes, it’s all been quality serious programing up until now..

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    Mute robert lester
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    Jan 6th 2017, 3:28 PM

    It will be as unentertaining as the next night they did the first program.

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    Mute Paul
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    Jan 6th 2017, 3:31 PM

    Where the equality?

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    Mute Daisy Chai NSaw
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    Jan 6th 2017, 4:28 PM

    You can watch too. There won’t be a gender test with your remote control.

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    Mute Neal, not Neil.
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    Jan 6th 2017, 8:27 PM

    Go off and watch Top Gear on RTE2, you big matcho man.

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    Mute Alan Scott
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    Jan 6th 2017, 9:28 PM

    @Paul dont agreeh he would have to watch some content to have a opinon

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    Mute Mark Gerard Lochlain
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    Jan 6th 2017, 3:52 PM

    So can men have a discount on the TV license so?

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    Mute Ewan O'Doherty
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    Jan 6th 2017, 4:05 PM

    Does all this mean that we may get UTV (Belfast) / ITV1 back on our set-tops? Thank God if so

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    Mute Daisy Chai NSaw
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    Jan 6th 2017, 4:30 PM

    Freeview has all the ITVs, including regional variations.

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    Mute Ciarán Masterson
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    Jan 6th 2017, 5:09 PM

    @Ewan O’Doherty:

    I’m sorry to tell you this but the answer to your question is: No.

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    Mute Max Johnson Powers
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    Jan 6th 2017, 8:37 PM

    Not a hope Ewan.

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    Mute John Mac
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    Jan 6th 2017, 3:31 PM

    Sad to hear of job losses at any time. Unfortunately broadcasting is a cutthroat business. Best of luck to those who have put their heart and soul into the project for the ladt two years.

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    Mute Aaron Gibson
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    Jan 6th 2017, 3:39 PM

    Finally a good news story.

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    Mute Bernard Cantillon
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    Jan 6th 2017, 3:45 PM

    How is a story about news journalists losing their jobs good news?

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    Mute Irish Cottage Rental
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    Jan 6th 2017, 5:19 PM

    One island two UTV’s. Bring back UTV from Belfast.

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    Mute Max Johnson Powers
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    Jan 6th 2017, 8:40 PM

    You’re not getting it back on cable.

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    Mute Paulie T
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    Jan 6th 2017, 4:50 PM

    Another excuse to keep them out of the kitchen

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    Mute bigjake
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    Jan 6th 2017, 3:49 PM

    Where will I see the chase ?

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    Mute Joe Travers
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    Jan 6th 2017, 3:52 PM

    Itv

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    Mute Trish O'Leary-Dunne
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    Jan 6th 2017, 3:56 PM

    Was just going to say the same thing! It’s on challenge a lot.

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    Mute Gwen Langford
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    Jan 6th 2017, 4:55 PM

    I’ve contacted TV3 with that question, explaining that old repeats on TV3 are not adequate! Will update if I get a reply!

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    Mute Max Johnson Powers
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    Jan 6th 2017, 8:41 PM

    I know loads who watch the chase at 6pm. Trust TV3 to get rid of it. They haven’t a clue.

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    Mute Paul
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    Jan 6th 2017, 5:22 PM

    Will Virgin give us UTV NI back?

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    Mute Ciarán Masterson
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    Jan 6th 2017, 6:46 PM

    @Paul:

    No.

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    Mute Ciarán Masterson
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    Jan 6th 2017, 5:17 PM

    I’m flabbergasted by the stupidity of the people who ran UTV Media, which has since sold its TV operation, been renamed Wireless Group and taken over by Murdoch.

    Did it not occur to Michael Wilson that UPC (now Virgin Media Ireland) customers would be peeved at losing access to ITV News, UTV Live and other programmes that were available on UTV (Northern Ireland)?

    Ireland Live never had a chance of success (and I’ve nothing positive to say about TV3 News either!)

    On Saturdays, Sundays and bank holidays, RTÉ still has a monopoly over Irish television coverage of national and international news (and does it much better than TV3 – though I acknowledge that RTÉ has flaws).

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    Mute alan hopkins
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    Jan 6th 2017, 5:52 PM

    And yes more repeats and more repeats bottle necked, run by the king station of repeats TV3!

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    Mute mrmeade
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    Jan 6th 2017, 5:52 PM

    UTV was always shite. Nothing but old game shows. Crap new game shows and other unwatchable tripe. So this new format will be more of the same.

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    Mute Mark Cullen
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    Jan 6th 2017, 3:53 PM

    It will be interesting to see what this established broadcaster consider of female interest. It could turn out to be a really unique channel or could be really condescending. Incorporating family viewing :) Bill Malone (ex-RTÉ) as programming director. I wonder why it’s not a woman. Wonder how the board is made up? WOnder will they do business programming, current affairs, arts programming, music etc too? Anyway why not. I think there is a market if it’s done right.

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    Mute Daisy Chai NSaw
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    Jan 6th 2017, 4:33 PM

    it’s ITVBe Ireland. Wall to wall unwatchable crap like TOWIE and Real Housewives. Pretty insulting to call it female oriented.

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    Mute ed w
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    Jan 6th 2017, 4:21 PM

    Can I have male channel that shows reruns of James may assembler. Guy martin and rugby please.

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    Mute Dan Henry
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    Jan 6th 2017, 3:39 PM

    Thank God

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    Mute Joseph Dempsey
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    Jan 6th 2017, 6:07 PM

    TV3 could do with hiring Alison for its appallingly bad and absurdly named @ the 5.30. It like most of its home produced or should that be vomited programming are quite simply dreadful and somewhat embarrassing to watch.

    12
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    Mute Ciarán Masterson
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    Jan 6th 2017, 6:47 PM

    @Joseph Dempsey:

    TV3 News is crap anyway.

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    Mute Dylan Neary
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    Jan 6th 2017, 4:07 PM

    What about the chase at 6pm?!!?

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    Mute Max Johnson Powers
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    Jan 6th 2017, 8:42 PM

    Gone. I can’t believe it.

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    Mute Bottleneck
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    Jan 6th 2017, 7:44 PM

    Will it include Knitting shows ?

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    Mute PJ Berry
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    Jan 6th 2017, 4:22 PM

    Rubbish up to date, can only improve.

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    Mute Nucky
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    Jan 6th 2017, 8:06 PM

    I’ve just looked ahead for Monday on a TV entertainment app and it’s worse then UTV Ireland ever was, Bring back UTV NI ffs ! You have taken a decent channel away and replaced it with crap. It was fine as it was and there was plenty for everyone to watch .

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    Mute Deborah Behan
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    Jan 6th 2017, 8:41 PM

    So will there be no more ITV?

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    Mute Eamon
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    Jan 6th 2017, 5:48 PM

    Great terrible channel

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    Mute Winker
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    Jan 6th 2017, 11:55 PM

    ITV/TV3 The beige of television

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    Mute Alan b
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    Jan 6th 2017, 8:08 PM

    Was a waste of time and effort. Women are to busy to watch the telly in my house

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    Mute Jackson Bollovks
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    Jan 6th 2017, 11:35 PM

    Do the people that own and run this station not have a brain? Calling a station Ulster TV Ireland? Like where else is it going to be? Good luck securing adverts of tampons and Jacobs creek

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    Mute Adrian
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    Jan 6th 2017, 10:26 PM

    Female orientated. 24hr expose so!

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    Mute the truth
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    Jan 7th 2017, 11:43 AM

    with your man glenda presenting

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    Mute Simon Conneely
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    Jan 6th 2017, 4:31 PM

    Not to mention about the job losses?

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    Mute Humphrey De Fluff
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    Jan 6th 2017, 4:16 PM

    Might watch it for the first and last time so.

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    Mute Eimear Lavery ™
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    Jan 6th 2017, 11:50 PM

    It was a brutal channel anyway- my nanny would watch paint dry & even my nan didn’t watch it.
    The soaps returned to TV3 recently (apparently! Was home over Christmas, the ma does watch them, on my life, I don’t, I swear!) anyways, I says to her “are they not on UTV anymore?” “no, TV3. And thank God for it; didn’t like them on that channel at all at all!” Now a soap is a soap is a soap as far as I’m concerned, you could show it on one of them French news channels towards the end of the register & it’d still be the same thing but for some reason, people didn’t like it. Preferred seeing Gail on TV3….

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    Jan 7th 2017, 11:41 AM

    @eimear Lavery jesus that post was tough going.

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    Jan 6th 2017, 11:12 PM

    From utter shite to the complete turd, polished for your viewing pleasure, be3.

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    Jan 6th 2017, 11:56 PM

    Peggy bundy never leave her sofa now

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