Advertisement

We need your help now

Support from readers like you keeps The Journal open.

You are visiting us because we have something you value. Independent, unbiased news that tells the truth. Advertising revenue goes some way to support our mission, but this year it has not been enough.

If you've seen value in our reporting, please contribute what you can, so we can continue to produce accurate and meaningful journalism. For everyone who needs it.

Pictured at the launch were Equinox Theatre Company members Jim Rohan, Shane Byrne and Belinda Henzey. Photocall Ireland

'So many venues' wheelchair bathrooms won’t have sanitary bins, soap, or mirrors - they barely have a working lock'

Going to gigs or performances when you have a disability shouldn’t be a stressful experience. We find out more at the launch of Arts and Disability Ireland’s latest strategy.

AS WE SETTLED into our seats at the launch of Arts and Disability Ireland‘s latest strategy report last Thursday, a short announcement was made: there would be a person signing throughout the proceedings, captioning would be provided on-screen, and the Project Arts Centre’s hearing loop system was turned on.

The announcement took less than a minute, but its impact was huge: it meant that people present who had hearing aids, needed a sign interpreter or required captioning would all be catered for.

In the front row, ample space was provided for wheelchair users and those with mobility requirements, and there were two microphones – one for a person standing and another for a person who would be seated.

It was a perfect example of how making facilities and events accessible to people, regardless of their level of ability or disability, can be seamless. The point was hit home even more forcefully as ADI director Padraig Naughton outlined the details of the strategy, which highlighted what it will be doing to break down the barriers to people with disabilities accessing arts and culture in Ireland.

Barriers to going out

Much of ADI’s work is inspired by research it carried out into the experience of audience members with disabilities. It found that 94% of respondents said they had attended at least one artform more often five years ago.

Louise Bruton is an avid gig-goer, journalist and activist, who runs the Legless in Dublin website, which reviews locations based on their accessibility to wheelchair users like her. “If the right facilities are provided for us, we will have no hesitancy in partaking – we just need to know that the want is there and the facilities will fall into place,” she told TheJournal.ie.

But she hasn’t seen enough change to indicate that venues feel that audience members with disabilities are a welcome part of their overall audience.

“As a wheelchair user, so many of the wheelchair bathrooms won’t have sanitary bins, they won’t have soap, they won’t have mirrors, they barely have a working lock. So that’s degrading,” she said.

“My speciality would be more in music venues rather than theatre spaces, [but] I’m going to the same venues with the same complaints where, say, if they have a wheelchair bathroom it’s behind lock and key, or it’s completely unsanitary.

Or say the disabled viewing platforms, they just don’t take into consideration that people in wheelchairs are actually at a lower level, so if someone stands on that platform in front of you, that’s your viewing ruined – that’s a €100 ticket wasted.
And it’s more than that, it’s not just about money – that kind of thing knocks your confidence, it can make you feel small. And those things add up over time and I can see why people would drop off from taking in the arts if they have this poor treatment that jilts their experience.

She said that there can be a feeling “that when a lot of venues do one thing for access, they think ‘that’s it’, it’s a box ticked and they don’t upgrade or move along with the times”.

Building regulations can prevent some locations from making major changes, but Bruton said she feels “a lot of the time that is a line that they can hide behind”.

“But there are ways and means. I just think there can sometimes be ramshackle facilities put in, which can be more damaging than nothing at all,” she said.

“If you’re saying OK we can throw somebody into a corner here – that’s not good enough. Knowing where the person is isn’t good enough, because people might feel overwhelmed by crowds,” she pointed out. “People might need to be able to make a quick exit and if that means they have to wade through crowds, especially at concerts, wade through crowds where people have been drinking or people are getting into it, that can feel more challenging than it should be.”

Bruton points out that in other countries there are organisations like Attitude is Everything, who work with venues and festivals on providing arts experiences that are open to all.

“The casual social experience needs to apply to everybody and that’s not what we’re getting due to the effort that needs to be put in,” she said.

If you plan something and something goes wrong that feels awful, but if you over-plan something that takes its toll on your brain a bit.

“This [ADI] survey shows we need to do more than think about access as thinking about a wheelchair ramp. People need to think about what access really means, and how poor access can affect someone’s mental health.”

Performers and audiences

ADI isn’t just for audience members – it’s for performers too. It wants to ensure that barriers for people are “dismantled, so that people with disabilities living in Ireland can experience the arts without hindrance of any kind”.

Some of its work between 2011 and 2016 included bringing audio description and captioning for eight national performing arts and visual arts tours, the launch of a monthly programme of audio described and open captioned cultural cinema at the Irish Film Institute earlier this year, launching the funding scheme Arts and Disability Connect, creating a partnership with Fire Station Artists’ Studios in Dublin and presenting internationally acclaimed arts and disability work in Ireland.

It has its challenges, as laid out in its strategy – like “trying to serve the needs of a growing but increasingly fragmented population of people with disabilities”.

Its vision and mission are clear: the ADI believes in partnership and collaboration, influencing and engaging, and supporting people to do their jobs more inclusively.

Artists: We aim to ensure that artists with disabilities experience no barriers in making art, and that their quality work is seen and appreciated in Ireland and internationally.
Audiences: We aim to ensure that audiences enjoy seamless, holistic person-centred experiences.
Arts and cultural environment: We aim to ensure that disability inclusion becomes a natural part of the practice of arts influencers and arts workers.

Chair of ADI Niamh Ni Chonchubhair said that barriers faced at cultural events also exist in everyday life “and it’s something we’re not talking enough about”.

“But equally why are the people we are seeing on our stages, our screens, gigging on our street corner, why don’t they look like the people who surround us in our communities?” she asked.

“And I don’t mean say just ‘look’, actually, because only one third of disabilities are visible. There are so many people out there with access requirements, and it is absolutely all of our responsibility to open those doors out wider, to be more inclusive.”

“And not because we should and not because we’re ticking a box, but actually that’s who we are.”

Padraig Naughton, director of ADI said that people with disabilities shouldn’t have to participate in creating art to be able to access art.

“It does bug me sometimes that the only way historically for people with disabilities into the arts was through participation. When in fact the option to go out and just enjoy yourself [wasn't as available],” he said.

“I have become a very strong advocate for audiences with disabilities because I think there are so many people out there with disabilities who want to go out and enjoy things, who want to go out with their families. They want to go out with their friends and actually those opportunities are equally important to the creation of the work.”

Artists, too, need and want to see the latest work by Druid, or what’s on in the Abbey or Project Arts Centre, he pointed out.

“Those are really important things and that is why for me making art in performance and in visual art and in all art forms available to audiences with disabilities is really important.”

He cautioned, too, against venues just providing one-off initiatives, when they could be thinking more longterm. “I think what people think is that you can do an initiative but actually what you really need to do is do it all the time. I know it costs money and that’s one of the reasons why we’re talking about access partnerships.”

Their first partnership this year is with the Project Arts Centre, but Naughton hopes that ADI will be able to link different venues together in the city to create a programme of a number of accessible events in the capital every month.

“That would be a huge breakthrough for audiences with disabilities,” he said, mentioning the need for peer-to-peer support for venues.

A number of venues already provide a number of audio-described or captioned events, such as the Abbey and Bord Gais Theatre.

“My hope is we can build a shared programme in the city, and we can do the same thing in Galway, and over time we can roll that out,” said Naughton.

But if venues persist in seeing people with disabilities as being a different or ‘other audience’, things will be slow to change. “So many venues still see an audience with a disability as being ADI’s audience, somebody else’s audience, not their audience. And actually that is so important, that mindshift,” said Naughton.

“Because if they saw that audience as their audience, then it would be about giving them a good experience when they come to their space.

People with intellectual disabilities will very often say that the thing they most want when they come to an arts venue is to feel welcome. How simple is that?

Read: Wheelchair users and people with disabilities can now climb and abseil in Dublin>

Readers like you are keeping these stories free for everyone...
A mix of advertising and supporting contributions helps keep paywalls away from valuable information like this article. Over 5,000 readers like you have already stepped up and support us with a monthly payment or a once-off donation.

Close
9 Comments
This is YOUR comments community. Stay civil, stay constructive, stay on topic. Please familiarise yourself with our comments policy here before taking part.
Leave a Comment
    Install the app to use these features.
    Mute Brendan Doherty
    Favourite Brendan Doherty
    Report
    Jul 21st 2021, 12:11 PM

    Government can’t get anything right in my opinion there not fit to run this country but doing a good job running it into the ground

    246
    Install the app to use these features.
    Mute Barry Sorensen
    Favourite Barry Sorensen
    Report
    Jul 21st 2021, 12:21 PM

    @Brendan Doherty: Its easy to talk from a distance. Do you think anyone out there could organise the recovery from a Pandemic any better? Take a look around the world, eveyone is struggling with the mammoth size and complexity of getting things like reopening and international travel reopen safely. Or worse, many are just opening without consideration of the consequesces.

    141
    Install the app to use these features.
    Mute Andrew English
    Favourite Andrew English
    Report
    Jul 21st 2021, 12:26 PM

    @Barry Sorensen: except, we had 19 extra days to prepare when comparing to our EU counterparts…

    159
    See 18 more replies ▾
    Install the app to use these features.
    Mute inflation is coming... buy physical silver.
    Favourite inflation is coming... buy physical silver.
    Report
    Jul 21st 2021, 12:27 PM

    @Barry Sorensen: Ireland is a laughing stock. You could have predicted this would be a mess. They have consistently made huge errors during this pandemic. And in other countries it is much much better. International travel has not being closed. Different level brain washing in Ireland thinking yer great. Guess who the joke is on

    60
    Install the app to use these features.
    Mute Pauline Gallagher
    Favourite Pauline Gallagher
    Report
    Jul 21st 2021, 12:37 PM

    @Brendan Doherty: This has been a constantly evolving, global situation for the last 15 months. You try keeping up.

    24
    Install the app to use these features.
    Mute Pauline Gallagher
    Favourite Pauline Gallagher
    Report
    Jul 21st 2021, 12:38 PM

    @inflation is coming… buy physical silver.: No, we are not.

    21
    Install the app to use these features.
    Mute inflation is coming... buy physical silver.
    Favourite inflation is coming... buy physical silver.
    Report
    Jul 21st 2021, 12:48 PM

    @Pauline Gallagher: indoor dining open for months in Spain. Imagine creating a two tier society just to allow entry to a restaurant. Ireland is a totalitarian laughing stock run by self serving politicians. And you a brain washed sheep.

    37
    Install the app to use these features.
    Mute Ally Mc Culladgh
    Favourite Ally Mc Culladgh
    Report
    Jul 21st 2021, 12:50 PM

    @inflation is coming… buy physical silver.: Ireland isn’t a laughing stock, who is laughing at us? Some perspective is needed here, this is people rushing to go on holiday not exactly a priority. Before anyone says it, yes there are people looking to reunite with family, majority are holiday makers.

    Laughing stock is such a pathetic asinine comment

    What country in the EU is laughing at Ireland when it comes to EU certs

    32
    Install the app to use these features.
    Mute Kim Steen Hansen
    Favourite Kim Steen Hansen
    Report
    Jul 21st 2021, 12:56 PM

    @Brendan Doherty: it looks like it’s not everyone there believe you have the right to YOUR opinion.

    4
    Install the app to use these features.
    Mute Sam Harms
    Favourite Sam Harms
    Report
    Jul 21st 2021, 1:06 PM

    @inflation is coming… buy physical silver.: Loads of countries require a covid passport for indoor activities.

    10
    Install the app to use these features.
    Mute Hear me now
    Favourite Hear me now
    Report
    Jul 21st 2021, 1:09 PM

    @Barry Sorensen: nevermind that we had 3 extra weeks to sort this …or that they didn’t have time in advance to sort out the logistics of how they were goun to handle) manage this.

    23
    Install the app to use these features.
    Mute inflation is coming... buy physical silver.
    Favourite inflation is coming... buy physical silver.
    Report
    Jul 21st 2021, 1:28 PM

    @Ally Mc Culladgh: the brain washed feel obliged to decide what other people’s priorities should be. So so so many brain washed like you. Civil servant by any chance.?.. Most likely

    16
    Install the app to use these features.
    Mute inflation is coming... buy physical silver.
    Favourite inflation is coming... buy physical silver.
    Report
    Jul 21st 2021, 1:29 PM

    @Sam Harms: loads of countries? Really? Name them

    12
    Install the app to use these features.
    Mute Sean O'Doherty
    Favourite Sean O'Doherty
    Report
    Jul 21st 2021, 1:33 PM

    @inflation is coming… buy physical silver.: “Ireland is a totalitarian laughing stock…”. What does that phrase mean? And please, give me some examples of where this laughing is occurring. I love the way, when people moan on this app, they feel compelled to rush into unthinking exaggeration.

    11
    Install the app to use these features.
    Mute Sam Harms
    Favourite Sam Harms
    Report
    Jul 21st 2021, 1:34 PM
    5
    Install the app to use these features.
    Mute Ciaran bolger
    Favourite Ciaran bolger
    Report
    Jul 21st 2021, 2:18 PM

    @Ally Mc Culladgh: spain for one. I’m here friend who works with border control tells me only ones from Europe turning up with no digital certs are Irish. Not a problem as accepting the HSE card

    12
    Install the app to use these features.
    Mute Fiona Fitzgerald
    Favourite Fiona Fitzgerald
    Report
    Jul 21st 2021, 2:26 PM

    @inflation is coming… buy physical silver.: At this rate you’ll be lucky to find anyone willing to share a meal with you – let alone to sell them silver. Quit the name-calling.

    2
    Install the app to use these features.
    Mute D. Memery
    Favourite D. Memery
    Report
    Jul 21st 2021, 2:36 PM

    @Kim Steen Hansen: everyone is entitled to their opinion, but that doesn’t equate to being entitled not to have your opinion challenged.

    1
    Install the app to use these features.
    Mute Martina McDonagh
    Favourite Martina McDonagh
    Report
    Jul 21st 2021, 6:39 PM

    @Ally Mc Culladgh: the helpline is collapsing with the sheer volume of ‘non urgent’ callers.. Most of whom have issues with name/ other details on the DCC cert, which they inputted themselves on the HSE vaccine portal. Don’t see how the Government or anyone else can be blamed for that?!

    1
    Install the app to use these features.
    Mute Martin Smith
    Favourite Martin Smith
    Report
    Jul 21st 2021, 9:33 PM

    @Martina McDonagh: or in my case looking for my cert as am fully vaccinated since May and require it if I want to dine in a restaurant next week

    7
    Install the app to use these features.
    Mute transik
    Favourite transik
    Report
    Jul 26th 2021, 9:54 AM

    @Pauline Gallagher: even eastern Europe countrys got it right first time.

    1
    Install the app to use these features.
    Mute Niall Cahill
    Favourite Niall Cahill
    Report
    Jul 21st 2021, 1:00 PM

    I received second vaccine in march …no digital cert received and no proper way to find out why this happened….looks like il be staying putt for a long road ahead !…enjoy y,er holidays!!

    89
    Install the app to use these features.
    Mute Sam Harms
    Favourite Sam Harms
    Report
    Jul 21st 2021, 1:08 PM

    @Niall Cahill: if you had it with your GP check that they registered both of your vaccines with the HSE. I saw someone post on FB this morning that their GP didn’t give details of their second vaccine and that’s why their cert didn’t come

    23
    Install the app to use these features.
    Mute speedy
    Favourite speedy
    Report
    Jul 21st 2021, 1:08 PM

    My wife is on the phone now for five hours because they misspelled her name.what a joke

    81
    Install the app to use these features.
    Mute Cookie
    Favourite Cookie
    Report
    Jul 21st 2021, 1:34 PM

    I travel tomorrow. Fully vaccinated since May.
    Booked trip as I foolishly believed government assurances that I would have received by cert through the post by yesterday. Cert hasn’t arrived.
    Four hours waiting.

    90
    Install the app to use these features.
    Mute Anna Dempsey
    Favourite Anna Dempsey
    Report
    Jul 21st 2021, 1:50 PM

    @Cookie: There is a transition period from 1st July till August 12th.During this time all EU member states are obliged to accept other form of Covid documentation if other member states hasn’t implemented Covid Passports yet or only started the process.Malta broke EU law by not allowing Irish tourists in on their vaccination cards-2wewks must pass since last dose so this card is a valid proof of vaccination.

    14
    Install the app to use these features.
    Mute Ciaran bolger
    Favourite Ciaran bolger
    Report
    Jul 21st 2021, 2:21 PM

    @Cookie: if your going anywhere except Malta you should be ok with HSE card. I’m in spain was not a problem

    19
    See 2 more replies ▾
    Install the app to use these features.
    Mute Himalaya Joe
    Favourite Himalaya Joe
    Report
    Jul 21st 2021, 2:56 PM

    @Anna Dempsey: Thanks so much for this. Was just on for two hours waiting.

    4
    Install the app to use these features.
    Mute Martina McDonagh
    Favourite Martina McDonagh
    Report
    Jul 21st 2021, 6:41 PM

    @Anna Dempsey: Malta did same last week (or week before) when they refused entry to UK travellers as they incorrectly thought the visitor’s vaccines were not approved by the EU.!

    4
    Install the app to use these features.
    Mute Sean Ryan
    Favourite Sean Ryan
    Report
    Jul 21st 2021, 12:29 PM

    Two observations:
    The automated message needs to be updated to reflect this (i.e. If you’re not travelling in the next 10 days don’t phone us now)

    More options could possibly help the process. At the moment, “option one” on the helpline is for people who haven’t received their DCC and for those for have received their DCC but there’s an issue with it.

    The person who assisted me (when I eventually got through) was very professional. You could hear the chaos in the background – I certainly wouldn’t want to be working there

    50
    Install the app to use these features.
    Mute Todd
    Favourite Todd
    Report
    Jul 21st 2021, 12:45 PM

    @Sean Ryan: Hi Sean, just a question, were they able to provide you with a DCC after you phoned them?. I have a flight on friday and im on hold for the last 2 hours..

    15
    Install the app to use these features.
    Mute Sean Ryan
    Favourite Sean Ryan
    Report
    Jul 21st 2021, 12:50 PM

    @Todd: I had received mine via post but my name was misspelled. They rectified it and I’ll receive the new one via email within 5 days.

    18
    See 2 more replies ▾
    Install the app to use these features.
    Mute Todd
    Favourite Todd
    Report
    Jul 21st 2021, 12:58 PM

    @Sean Ryan: ahh okay, thanks for the info!

    5
    Install the app to use these features.
    Mute Sean Ryan
    Favourite Sean Ryan
    Report
    Jul 22nd 2021, 8:00 AM

    @Todd: FYI it arrived in my inbox overnight

    1
    Install the app to use these features.
    Mute Paul Somers
    Favourite Paul Somers
    Report
    Jul 21st 2021, 12:26 PM

    Some people are travelling for essential purposes like visiting a sick relative or friend, give the system time, and stop clogging the phone lines.

    51
    Install the app to use these features.
    Mute Pauline Gallagher
    Favourite Pauline Gallagher
    Report
    Jul 21st 2021, 12:35 PM

    Word of advise; be very careful when getting your covid vaccine/registering to get to give your full passport name to the GP or nurse. This is the name that will go on your cert and it has to match your travel documented name!

    35
    Install the app to use these features.
    Mute Piggy
    Favourite Piggy
    Report
    Jul 21st 2021, 12:50 PM

    @Pauline Gallagher: too late for that now

    24
    Install the app to use these features.
    Mute Pauline Gallagher
    Favourite Pauline Gallagher
    Report
    Jul 21st 2021, 12:58 PM

    @Piggy: Well i didnt know it was my personal responsibility to tell you this, but it’ll do for the people who havent registered yet

    18
    See 1 more reply ▾
    Install the app to use these features.
    Mute Grainne Redican-O'Donnell
    Favourite Grainne Redican-O'Donnell
    Report
    Jul 24th 2021, 9:08 AM

    @Pauline Gallagher: Unfortunately there was no joined-up thinking regarding the certs/travel when vaccinating started. At no time were people advised to give their full name as per passport. Otherwise those of us with different travel documents/passport/vaccination cert names, would have known to use the name as per those documents. That simple piece of information would have saved quite a lot of these calls. However, I agree with another comment on this thread, that the helpline should be further broken down into different options. An e-mail address should also be available (not just the one already there), for these matters. The e-mail address would have the added advantage of having a reference number created, once sent to the helpdesk. The helpline set-up is a failure and the biggest failure is that nobody seems to be trying to recitify the issue. Very frustrating and totally unnecessary.

    4
    Install the app to use these features.
    Mute Piggy
    Favourite Piggy
    Report
    Jul 21st 2021, 12:49 PM

    They spelled my name wrong and never sent out my partners (vaxed in January). And they prioritise travel to other economies. Been on hold 3 hours now. Starting to hate jazz music and that annoying robot telling me to wait 90mins

    35
    Install the app to use these features.
    Mute Pauline Gallagher
    Favourite Pauline Gallagher
    Report
    Jul 21st 2021, 12:52 PM

    @Piggy: They go by the name thats on your vaccination records, so you have to be sure that whoever is filling out your form whether its the nurse or your GP when youre getting your covid jab to record everything correctly.

    9
    Install the app to use these features.
    Mute Sean Ryan
    Favourite Sean Ryan
    Report
    Jul 21st 2021, 12:54 PM

    @Piggy: I know a few people (Inc myself) whose names were misspelled through no fault of our own (mine was missing a letter). A separate option on the helpline for this would make things easier IMO. It seems to be a common enough problem. I’ll be humming that jazz for an eternity!

    25
    Install the app to use these features.
    Mute Hugh Mc Donnell
    Favourite Hugh Mc Donnell
    Report
    Jul 21st 2021, 4:26 PM

    What are people supposed to do, my wife got both her jabs in work in a health care setting in January and hasn’t heard back from from revenue or the hse as to where is her cert. Both my son and I are fully vaccinated vaccinated since beginning of the month and we have our certs. We still can go inside and get a coffee in a restaurant yet as she has no cert. Surely you could go online enter your details and print it off from revenue site, keep it simple but that’s, not possible

    19
    Install the app to use these features.
    Mute Ally Mc Culladgh
    Favourite Ally Mc Culladgh
    Report
    Jul 21st 2021, 12:53 PM

    People are booking trips away without proper credentials in hand is ridiculous, would you pre book a holiday without a passport and hope it comes in time?

    31
    Install the app to use these features.
    Mute Pauline Gallagher
    Favourite Pauline Gallagher
    Report
    Jul 21st 2021, 12:59 PM

    @Ally Mc Culladgh: I wouldn’t be surprised if there were people who did that

    12
    Install the app to use these features.
    Mute Niall Cahill
    Favourite Niall Cahill
    Report
    Jul 21st 2021, 12:56 PM

    I recieved second vaccine in march….no certificate recieved and no proper way to find out why ! So trapped here for the long foreseeable future ! Enjoy y,er holidays!!

    14
    Install the app to use these features.
    Mute D. Memery
    Favourite D. Memery
    Report
    Jul 21st 2021, 2:40 PM

    @Niall Cahill: wow, mine came through 4 days after my 2nd dose, I’d definitely be pushing that one if you need it urgently. I heard there were some delays for people vaccinated via GPs though

    5
    Install the app to use these features.
    Mute Bleurgh
    Favourite Bleurgh
    Report
    Jul 21st 2021, 2:14 PM

    Sorry but is this a vital service? That people can go on holidays? How much is this costing in terms of employee hours and administration?

    11
    Install the app to use these features.
    Mute Mary Conneely
    Favourite Mary Conneely
    Report
    Jul 21st 2021, 4:27 PM

    @Bleurgh: oh that’s irrelevant, the entitled masses are clamouring for their certs.

    4
    Install the app to use these features.
    Mute Anna Dempsey
    Favourite Anna Dempsey
    Report
    Jul 21st 2021, 1:54 PM

    There is a transition period to roll out the vaccine certs in EU from1stJuly till 12thAugust.During this time all EU states must accept also other forms of covid documents as notall states are ready.Malta broke EU law by quaranting Irish Tourists who had HSE vaccine card.Ourgovernment should have clearly mentioned that transition period to us to avoid the helplines being overwhelmed.Vaccine certs are not necessary for travel till12th August.

    8
    Install the app to use these features.
    Mute D. Memery
    Favourite D. Memery
    Report
    Jul 21st 2021, 2:42 PM

    @Anna Dempsey: how would you validate the vaccine cards? They can easily be produced on a colour printer, lack any individual identifier, and are hand-written, I had to write in the date of my 2nd appointment once I got the text from the HSE

    1
    Install the app to use these features.
    Mute Jon Uggy
    Favourite Jon Uggy
    Report
    Jul 21st 2021, 4:15 PM

    @D. Memery: if you go on your HSE vaccination account it tells you that you’ve been vaccinated ..just screen shoot it and use that

    5
    Install the app to use these features.
    Mute Jon Uggy
    Favourite Jon Uggy
    Report
    Jul 21st 2021, 4:12 PM

    Got second vaccine Friday and cert last night by email .

    5
    Install the app to use these features.
    Mute Carmel Souness
    Favourite Carmel Souness
    Report
    Jul 21st 2021, 4:08 PM

    Waiting on phone now for two hours!! Are u covered with original cert if travelling next week ? If I can’t get through!!

    4
    Install the app to use these features.
    Mute Todd
    Favourite Todd
    Report
    Jul 21st 2021, 3:32 PM

    Absolutely ridiculous… Ive tried all day long.. my call gets hung up after 2 hours on hold… It has happened 3 times so far …. Trying again.. does anybody know what the working hours are?

    10
    Install the app to use these features.
    Mute Pat Kane
    Favourite Pat Kane
    Report
    Jul 21st 2021, 7:02 PM

    Here’s a good one. My eldest son got his 2nd jab on Monday.He received his cert today via email and I cant’ even get through to anyone to find out why i haven’t received one.

    4
    Install the app to use these features.
    Mute Rebecca Keogh
    Favourite Rebecca Keogh
    Report
    Jul 21st 2021, 5:19 PM

    I received someone else’s Digital Cert who has the same name as me. I’m not fully vaccinated yet so was surprised to see it in my email inbox yesterday. Attempted a call to let them know but was on hold for far too long. I just feel bad for the person who actually should have this and hope they have received it too. Will be interesting to see it I receive mine on time once I’m fully vaccinated

    3
    Install the app to use these features.
    Mute Schmeichel Collins
    Favourite Schmeichel Collins
    Report
    Jul 26th 2021, 5:13 PM

    Currently 90 minutes in a queue

    1
Submit a report
Please help us understand how this comment violates our community guidelines.
Thank you for the feedback
Your feedback has been sent to our team for review.

Leave a commentcancel

 
JournalTv
News in 60 seconds