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Does Irish Water have your correct details? At least 19,000 customers need to get in touch so they can get their refund

The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.

IRISH WATER IS planning to send tens of thousands of emails and texts to customers to ensure that they are able to refund charges.

The water utility plans to send out over 100,000 emails and 30,000 texts to customers to ensure that the process is as efficient as possible.

Irish Water said it was on track to refund 90% of charges paid by Christmas, but that it was reliant on customers providing the correct details to ensure the cheques were sent to the right address.

The emails will be sent to customers who have already registered for Irish Water’s Online Account Management.

It said that it has identified almost 19,000 customers who have registered for the online management who need to provide additional details in order to receive their cheque.

As well as this there are customers who have moved but may not have updated their details.

Eamon Gallen – head of customer operations at Irish Water – said that it has received over 50,000 calls from members of the public updating their details or seeking advice regarding the refunds process.

“We are now going to email those who registered for Online Account Management, a service where customers can see how much they paid in water charges and check that their account and contact details are correct,” he said.

He said that anyone who had not updated their details should do so as a matter of urgency to ensure that they received their refund.

Iris Water also advised customers to be vigilant as there were a number of attempts through phishing emails to get customers to fraudulently give their bank account details.

Customers are advised to call 1850 448 448 to update their details where necessary rather than clicking on links or replying to texts from unfamiliar sources.

It is expected that refunds totalling €173 million will be paid to 990,000 irish Water customers following legislation being passed through the Dáil.

Read: If you got an email from Irish Water asking for updated bank details – it’s not Irish Water

Read: Irish Water to start repaying customers from Monday

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    Mute Kerry Blake
    Favourite Kerry Blake
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    Nov 21st 2013, 6:00 PM

    Was talking to a PIP who said that most interested cannot afford the PIP’s fees let alone come to a settlement with their creditors.

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    Mute Michael
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    Nov 21st 2013, 7:31 PM

    Ireland must be the only country in the world where you need to have money in the bank to pay fees, if you need to enter bankruptcy, how utterly depressing.

    44
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    Mute TheIrishBrain
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    Nov 21st 2013, 8:11 PM

    It’s said that if this government opened a new maternity hospital there would have a 10 month waiting list to get in.

    33
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    Mute Ollie Owens
    Favourite Ollie Owens
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    Nov 21st 2013, 7:38 PM

    they are using the 7,500 figure as – “Isn’t this a great service we are offering that 7,500 people have made contact with us. What I see is the fact that 7500 people (and 100,000 visited the website) have felt the need to contact them – isn’t that a totally depressing figure.

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    Mute Dusty O'Brien
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    Nov 21st 2013, 7:47 PM

    Adding up the salaries is about €528 per contact … Another shining example of money well spent

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    Mute Petr Tarasov
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    Nov 21st 2013, 6:14 PM

    Take this to your Personal Insolvency Practitioner and have an A1 day.

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    Mute Pete McGrath
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    Nov 22nd 2013, 12:17 AM

    In as much trouble as I am with arrears I’ll be damned if I enter into this newly formed, rushed through insolvency service. I fully intend to get myself out of the mess I find myself in, if I have to board up the house myself and stand guard outside it so be it. No one’s gonna come and take it off me, when the trouble I have is not of my doing. What this government, ergo the banks need to understand is that the majority of people who have mortgage difficulties would only too gladly get themselves back on an even keel, given enough TIME. A week may be short in politics, not so for homeowners in trouble.

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    Mute Dusty O'Brien
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    Nov 21st 2013, 7:43 PM

    Nobody is willing to live on the vincentian guidelines either. Most pips will use the framework to come to unofficial agreements and that’ll be about the size of it.

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    Mute Kenneth
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    Nov 22nd 2013, 12:24 AM

    I think this us a disgrace. If someone owes me money I get it back no matter what, send in the debt collectors and usually the money shows up as family members well cars houses etc to cover the costs and rightfully so. Do you think for a second that I would accept some nonsense like this. There are well known people who can collect all monies owed and I always use them. Bankrupt- I don’t do excuses :)

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    Mute Michael Hegarty
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    Nov 22nd 2013, 1:15 AM

    Thing is Kenneth…. Nobody owes you anything because your a bum without a pot to piss in, in the first place…. Egotistical daydreamer!! Goodnight :-) zzzzzzzz

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    Mute Robert William
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    Nov 22nd 2013, 12:13 PM

    The PIP fees is so high. It’s not affordable for all. The Ireland government have to think about this matter. At this condition they can take suggestion from an experience company like Insolvency Guardian (insolvencyguardian.com.au)

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