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Complaint upheld after UCD student asked to pay almost €500 more in fees than advertised

Outdated fee information had been listed on UCD’s School of Medicine website.

THE ADVERTISING STANDARDS Authority for Ireland (ASAI) has upheld a complaint made against University College Dublin (UCD) over the cost of a masters course.

Details on the UCD School of Medicine website for a two-year part-time masters course in Clinical and Translational Research outlined that year one and year two of the course both cost €4,060 respectively.

However, the person who complained said that it came to the attention of both her classmates and herself that when signing up to the second year of the course, through the internal student website, that the fees had increased to €4,475 without any prior notice.

The complainant said that the increase in fees was so significant that it was a possibility that some students would be unable to complete their masters course.

In a response to the complaint, UCD said that the fees information on the website was only intended as a guideline.

The university said the information in relation to fees was also set out on the UCD Fees website to which students were also directed.

It said this website “clearly states that fees can be subject to change from one year to the next”.

UCD confirmed that €4,060 was the correct EU fee for students who registered in year one and year two in 2016/2017 and €4,475 was the correct EU fee for students who registered in year one and year two in 2017/2018.

It said the higher rate of €4,475 had been correctly applied to the complainant’s case.

The ASAI noted:

The university believed that the information held on the School of Medicine website was accurate at the time of publication and there had been no intention to mislead students in relation to possible fee increases from one year to the next.
It accepted, however, that information provided on its website may have been misinterpreted.

As a “gesture of goodwill”, the university agreed to charge the lower 2016/2017 fee rather than the higher charge.

In addition, UCD said it had removed all fee-related information from the School of Medicine website and promotional material, and now referred students to the UCD Fees website, in order to avoid any future misunderstandings.

While the ASAI noted that UCD had decided to charge the lower advertised fee, it noted that the authority’s guidelines required that if a price was stated in a marketing communication, it should relate to the product depicted or specified.

Read: Complaint about ‘misleading’ online ad for Cork IVF clinic upheld

More: Bank ad ordered to be changed after child shown wearing puffy jacket in car seat

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    Mute Pappy O'Daniel
    Favourite Pappy O'Daniel
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    Jul 10th 2015, 11:55 AM

    Piece of shit coward. Sits in his car, shoots from his car, does a legger in his car and when he was low on fuel he pulls into a petrol station.

    73
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    Mute Supernova
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    Jul 10th 2015, 12:14 PM

    Happens every day in parts of America, and you don’t hear of it because the majority of them are black

    43
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    Mute Scarr
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    Jul 10th 2015, 12:52 PM

    Supernova – are you saying black people commit the most shootings or reports aren’t newsworthy because it’s a picture we’ve seen thousands of times?

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    Mute Ryan Anthony
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    Jul 10th 2015, 12:55 PM

    Most of the victims are black actually but does the race matter? A crime is a crime is a crime.

    This is being portrayed as a mad man shooting but it seems like more of a gangland style deal.
    Drivebys happen a lot in the US. There were 733 in 2014 alone with 154 deaths.

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    Mute Supernova
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    Jul 10th 2015, 1:11 PM

    Yeah but I’m saying if the individual was black I don’t think it would have been a big a news story I’m afraid. If a white man gets killed all hell breaks loose.

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    Mute Rock Stoneballs
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    Jul 10th 2015, 2:22 PM

    Hang on, are you saying when a black man gets killed all hell *doesn’t* break loose?

    Have you been watching the news coming out of the states for the last year or so?

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    Mute Martin Harte
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    Jul 10th 2015, 11:48 AM

    I dunno how this has gone international? what about all the drive bys that happen in Compton?

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    Mute John Reese
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    Jul 10th 2015, 12:00 PM

    If it was in America this happened you would have quadruple the comments on this story.

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    Mute Shawn Rahoon
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    Jul 10th 2015, 12:19 PM

    …and blaming the NRA.

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    Mute Ryan Anthony
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    Jul 10th 2015, 12:54 PM

    You’d have quadruple the comments if it was the US because it happens every other week in the US, often happens to kids, and it’s once in a blue moon in other countries. The last one in Germany was 2010, we’ve had a dozen HUGE ones in the US since then.

    Perfectly fair game to blame the NRA since they are the second most powerful lobby group in the US, and oppose even moderate gun regulations like preventing civilians from owning military grade weapons, and preventing people from the terrorist watch list or the mentally ill buying guns. You’ll notice we, who have one of the top 5 most conservative gun regs in the world, have never had a mass shooting, and the UK has not had one since the 70s when it adopted very similar rules.

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    Mute Deborah Behan
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    Jul 10th 2015, 12:04 PM

    Saadi news but why is it being reported here? We have shootings all the time between rival gangs, does that make news in Germany or is there something more to this?

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    Mute Ben Connolly
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    Jul 10th 2015, 11:58 AM

    hopefully it was Enda and Angela

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    Mute Andrew Nolan
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    Jul 10th 2015, 12:00 PM

    Idiot of the highest order!

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    Mute Egg Head
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    Jul 10th 2015, 11:48 AM

    Tis an ill wind that blows through Bad Windsheim this morning.

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    Mute Richard Cynical
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    Jul 10th 2015, 11:49 AM

    when will the killing end. we need to get rid of guns altogether.

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    Mute Rob O'H
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    Jul 10th 2015, 12:07 PM

    No, don’t be ridiculous. Then Billy the Kid and the ‘Hole in the Ground Gang’, not to mention the most evil German of all time, Kaiser Wilhelm II, will have a free reign.

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    Mute jack frost
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    Jul 10th 2015, 12:20 PM

    his getaway car low on fuel. not very Mr Brooks was he.

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    Mute Caroline Willoughby
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    Jul 10th 2015, 1:31 PM

    So so sad. This senseless violence needs to stop.

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    Mute Ashley Brown
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    Jul 10th 2015, 5:57 PM

    Kaiser Wilhelm II was quite a decent guy. Just a bit egotistical I suppose. Britain vilified him in the Great War for propaganda purposes, that’s all.

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    Mute Patrick J O'CONNOR
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    Jul 10th 2015, 11:42 PM

    @Ashley Brown. He also must have thought of other’s welfare as well,, for he brought in the first European pension and welfare programs,albeit at the behest of Chancellor Otto Von Bismark, without which we might still be fighting for them even now.

    —”Social programs in Germany began in the 1880s.
    “In November 1881, at the direction of Chancellor Otto von Bismarck, Emperor Kaiser Wilhelm I, issued a decree stating, “those who are disabled from work by age and invalidity have a well-grounded claim to care from the state.”

    http://archive.coloradoan.com/article/20090118/COLUMNISTS20/90116034/Kaiser-Wilhelm-decreed-first-social-program

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