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Dart passengers are less satisfied than most commuters - but Luas users are delighted

Bus Eireann is in a close second for least satisfaction.

File Photo Train driver members of SIPTU to ballot for strike action. Following the rejection of a Labour Court recommendation on past productivity and a pre-emptive decision by Irish Rail management to unilaterally implement its plans for driver mentorin A Dart train. Leah Farrell / RollingNews.ie Leah Farrell / RollingNews.ie / RollingNews.ie

DART PASSENGERS ARE the least satisfied commuters in the country, with Bus Eireann users just behind.

The figures are contained in a new National Transport Authority (NTA) survey of over 2,500 customers of all of Ireland’s public transport networks.

The Kantar MillwardBrown survey found that while 91% of commuters had some level of satisfaction with their services, this dipped to 84% for Dart users and 85% for Bus Éireann. On the flipside, Luas users were 98% likely to say they were satisfied, as were 92% of Dublin Bus users.

The survey found 21% of Dart users said that timing is a major negative, with 17% saying it was a positive. 15% said the same on Bus Éireann and 11% on Dublin Bus.

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Other negatives for Dart users were frequency of services on weekends, frequency of service from a user’s stop and value for money.

Luas users said that the biggest negative is the ability to get the first tram which arrives.

Public transport apps and websites have an overall satisfaction rating of 85%.

Anne Graham, CEO of the NTA, said: “The figures we are releasing today show that public transport customers are very satisfied with the overall level of service that they get on their buses, trains and trams.

“We will not be complacent about this, however. Public transport operates in busy cities, across country roads and connects people across the country, and provides challenges every day. The needs and expectations of customers are central considerations for the ten thousand-plus people working in public transport right across Ireland.”

The research will be repeated yearly.

Read: Gardaí seize 19 rickshaws in Cork City as part of operation with Revenue

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    Mute Philip Nolan
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    Aug 31st 2011, 12:34 PM

    As a very frequent traveller, I have used the scanners in US airports and could care less to be honest. I’ve seen people more exposed in their photo albums on Facebook. The queues for the scanners are much quicker than the standard queues, the person instructing you how to stand can’t see the scan anyway (the images are monitored remotely) and it’s not like they’re going to discuss your naked form with anyone you know! In Schipol recently, I was subjected to a pat-down that would have been classed as a sexual assault in the real world and I was livid about it. I’d rather have been offered the option of the scanner.

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    Mute Bertie SirCastic
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    Aug 31st 2011, 12:28 PM

    Guy in the xray could do with a Steak sandwich or two!

    40
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    Mute Robert LYNCH
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    Aug 31st 2011, 11:48 AM

    Great…NOT!!!… Dublin yet again are going to follow the example of London Airports it would seem… I personal have a problem with the level of intrusion and the general feeling of being treated like dirt that flying by plane has become. I am flying via London in a couple of weeks, but since I have now found out that this full-body scan is now mandatory there, I will no longer fly in our out of London unless it is my destination. As for the effectiveness of these scanners (http://en.wikipedia.org/wiki/Millimeter_wave_scanner), I have serious doubts in general that any of this treatment like cattle is improving anyone’s safety.

    38
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    Mute Gain & Sustain
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    Aug 31st 2011, 12:28 PM

    Clearly you have something to hide, I think this system is great

    46
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    Mute stephen corrigan
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    Aug 31st 2011, 3:47 PM

    1 question, bomb or scan?? Even drugs can be found so whats the problem.

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    Mute Robert LYNCH
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    Aug 31st 2011, 3:51 PM

    Maybe I do. However what I have to hide is not going to bring down a plane, e.g. prosthetics including breast prostheses, and other medical equipment normally hidden, such as colostomy bags are all things that someone may not want the people around him/her to be aware of. I am sure you can think of a whole range of other things that are the private business of individuals and of no concern to airport authorities. However all these things will be viewed and displayed by this machine with little if in any improvement to airport security.

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    Mute Terry Connolly
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    Aug 31st 2011, 12:30 PM

    love the belly button!

    30
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    Mute EM
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    Aug 31st 2011, 12:47 PM

    If the image is as per the picture above then i’d have no issue with this tbh as it’s not particularly invasive.

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    Mute Denzer
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    Aug 31st 2011, 1:33 PM

    Id be more concerned with the potential radiation effects. Had a quick look through the literature… There is Very little peer reviewed information supporting it as non genotoxic- as claimed by manufacturers. May not be a concern for those who take a couple of flights a year but there could be legitimate concerns from frequent flyers with prolonged exposure to the technology.

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    Mute starflyergold
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    Aug 31st 2011, 2:08 PM

    Germany trialled these in Hamburg and the machines produced an staggering failure rate. 61% of pax passed through without a problem, 31% had to be padded down (hard). In 54% of cases a false alarm was recorded. Result: significant delays in processing passengers.

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    Mute Maura Murphy
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    Sep 1st 2011, 1:25 PM

    Germany has abandoned plans to use scanners at its airports and will not reconsider until the technology is more reliable and meets “high security standards,” interior minister Hans-Peter Friedrich said Wednesday

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    Mute Aidan M
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    Aug 31st 2011, 12:02 PM

    Stupid.

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    Mute Niall Carson
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    Aug 31st 2011, 5:06 PM

    What bunch of sheeple we have become. These are dangerous microwaves. Seriously read into this a bit more. There have been many problems with this in America. Not least the TSA agent who shot his colleagues because they made jokes about the size of his penis after a training scan.

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    Mute bob_mac_E
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    Aug 31st 2011, 1:55 PM

    Are xray machines not cancerous? Do the guards hide behind lead walls like a nurse at the hospital?

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    Mute hjGfIgAq
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    Aug 31st 2011, 2:06 PM

    @Bob – When I spoke to DAA earlier they were keen to stress that they’re not “x-ray machines”, in that their intensity is much lesser than a standard booth.

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    Mute Fred FedUp
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    Aug 31st 2011, 2:09 PM

    Yep, they are cancerous…No, guards not behind lead walls, just eating up the radiation like it’s good for them and getting cancer..From Chicago, TSA heads now have cancer from operating these type of machines.. http://healthland.time.com/2011/06/30/did-airport-scanners-give-boston-tsa-agents-cancer/ So, we’ve option A – groping and pat downs to make sure we’re not “dangerous” or option B – an invasive scan that will shower you in radiation..Just great…This is 1984 people…

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    Mute hjGfIgAq
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    Aug 31st 2011, 2:24 PM

    @Fred (and Bob): The machines that TIME article refers to are a different type of ‘booth’-style scanner than is being considered in Dublin.

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    Mute gareth byrne
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    Aug 31st 2011, 6:38 PM

    Jesus.These scanners are on TRAIL for 18 months in staff areas.Not been used in public areas.Which mean they are not coming in at dap untill ALL tests are carried out.What does it take for people to cop on.These are the times we live in.get used to it.

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    Mute Paddy O'Reilly
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    Aug 31st 2011, 9:13 PM

    Looks like milimeter wave scanners only penetrate the clothes and are stopped by skin. So why not just tape a load of contraband to your leg, then wrap it in pigskin (the most common human analog from Mythbusters). Sorted.

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    Mute Oil Foster
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    Aug 31st 2011, 8:14 PM

    Thank god for the Internet, giving people totally accurate and factual information.

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    Mute Bertie SirCastic
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    Aug 31st 2011, 3:09 PM

    Would be hilarious seeing Hugh Hefner pass through one off these the morning after…

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    Mute Patrick Halpin
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    Sep 2nd 2011, 7:45 AM

    Hh

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