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Pay-as-you-go electricity customers won't be cut off during storm if they can't top up

Pinergy has extended its friendly hours until Tuesday and Electric Ireland said there are emergency measures if people are stuck.

PAY AS YOU go electricity customers are advised that they will not be cut off during the blizzard if their credit runs out.

Both Pinergy and Electric Ireland – the retail arm of ESB – operate a pay as you go service, which requires customers to top up as they use electricity.

Pinergy has a standard ‘friendly hours’ rule which means it will not cut people off between 5pm and 9am, but today a spokesperson said these friendly hours have been extended from 4pm today until 9am on Tuesday.

This is to cater for customers – particularly older people – who may be unable to top up over the next few days with stores and post offices closed.

The company’s call centre closed earlier this afternoon due to the severe weather conditions, but customers with issues can still contact staff:


Electric Ireland also suspends disconnections after 4pm until the next morning, but it said there is a risk some customers could be disconnected automatically during daytime hours if they do not top-up, or contact the company to let them know they are stuck.

To prevent this happening Electric Ireland said it is encouraging customers to top up their meters using the following methods:

  • Online with a debit/credit card
  • Registered customers can top up by texting ‘EI top up (amount)’ to 53314.

All pay as you go customers also have an emergency credit of €5 that can be used for their meters if their credit runs out. This will be deducted the next time the customer tops up.

Customers in emergency situations can email Electric Ireland at payglifestyle@electricireland.ie and provide their MPRN and the company will issue a code for credit.

Read: Up to one metre of snow forecast to fall in some eastern areas of Ireland>

Read: ‘In Boston they’d throw you in the clink’: Here’s why you should never drive in a blizzard>

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51 Comments
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    Mute Irish Cottage Rental
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    Mar 28th 2017, 8:13 AM

    “British Isles” ? seriously Journal. Time to move on!

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    Mute Diarmuid
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    Mar 28th 2017, 11:34 AM

    Not that I like it either…. but it is a geographic term, not a political term.

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    Mute John O'Driscoll
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    Mar 29th 2017, 12:44 AM

    “These Islands” is more neutral. About the only genuinely neutral thing about any of them.

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    Mute Awkward Seal
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    Mar 28th 2017, 8:14 AM

    The British Isles is not a recognised political or geographical term

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    Mute Damocles
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    Mar 28th 2017, 9:58 AM

    @Awkward Seal: it’s a perfectly fine geographical term. The only issue with it is that it makes some Irish people get hysterical.

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    Mute Paul Culligan
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    Mar 28th 2017, 10:13 AM

    @Damocles: So if it makes ‘some’ Irish people hysterical, that’s OK?

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    Mute Damocles
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    Mar 28th 2017, 10:25 AM

    @Paul Culligan: yes. People just need to calm down. Smell the cake, blow on the pizza.

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    Mute fockoffski
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    Mar 28th 2017, 11:12 AM

    @Paul Culligan: it helps sell rags and clickbait the keyboard warriors

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    Mute Ronan Kelly
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    Mar 28th 2017, 10:04 AM

    The proposed legislation is written in a manner that is designed to be abused. The minister’s justification for the legislation has been undermined to the extent that only sucking up to the UK is left. The Minister is intent on securing rights for Foreign fishing vessels along the Irish foreshore and ignoring the Irish fishing industry and coastal communities. A Minister that is not for the Irish fishing industry is against it. Minister Creed should resign over this. This marine department would have successfully disowned our natural resources were it not for the successful appeal by the fishermen in the Supreme Court. Irish resources for Irish vessels. We have some of the best fishing grounds in Europe so let’s find a Minister with ability to deliver for the Irish fishing industry.

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    Mute dotty
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    Mar 28th 2017, 8:13 AM

    Our government rushed this bill to the dail to keep on the British governments good side , without holding any meetings to consult with the Irish fishermen the actual people that will be affected if it was passed. Already our fishing grounds are on a lot of stress and letting more access to them from northern boats would see the demise of a lot of them which would only recover by reducing fishing effort . When all go to shite which it will because our government is trying to please Britain and the eu , who will compensate the Irish fisherman with big boat mortgages ?? Nobody there is no compensation of decommissioning plan in place for the vessels, the will f**k us over and say tough shite.

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    Mute Trump Re[Loaded]
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    Mar 28th 2017, 1:32 PM

    The EU is sinking and Ireland wont float!!

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    Mute Pól Ó Conghaile
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    Mar 28th 2017, 2:24 PM

    @Trump Re[Loaded]: lol you need to stop watching RT or Breitbart. sad,

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    Mute Alois Irlmaier
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    Mar 29th 2017, 4:23 AM

    I bet the EU will hand them over to the Spainish now?

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    Mute James Kelly
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    Apr 2nd 2017, 9:05 AM

    Fishing being a natural resource is vitally important and should not be abused. First and foremost the Minister must fight the ROI fishing sector corner first , last and always. Everything else is noise and an unwelcome distraction from securing the best deal for Irish boats. If deals are to be done with the northern fleet or the U.K. fleet it must be done on the basis of reciprocity where Ireland does not lose out. So sit tight, keep calm and await the outcome of PM May’s negotiations on Brexit ; there will be all sorts of opportunities and Ireland with its “cute hoor” mentality is ideally suited to exploiting any confusion from the Brexit fallout. Tight lines !

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