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EIR HAS ANNOUNCED that 750 employees are set to go at the telecoms company.
In a statement today, it said that the employees will leave as part of voluntary redundancies but that the job losses will not impact in the rural broadband rollout.
“This has been launched in an effort to deliver costs savings and create a leaner, more agile organisation,” Eir said.
The company said that unions and the Minister for Communications are being informed of the plans.
It said that the staff members affected will be contacted with a “personal financial estimate for their consideration” but a large percentage of the company’s “field force is not eligible” for such a scheme.
General Secretary of the Communications Workers’ Union Steve Fitzpatrick said, “We have been informed by Eir that the Company intends introducing a voluntary exit scheme seeking to reduce worker numbers by 750.
We have no indication that this will be anything other than voluntary. We will engage with the company on the detail and, in particular, to ensure that proper arrangements are put in place to cover work once the scheme takes effect.
Rural commitments
Eir added that the announcement will not impact its recent commitments.
“Today’s announcement does not in any way impact on the Company’s ability to deliver on its recent contractual commitments in respect of our commercial rural rollout of Fibre to the Home to 300,000 homes and businesses.”
Earlier this week, French billionaire Xavier Niel led a consortium that purchased a majority stake in Eir for €650 million.
This coincided with the appointment of Carolan Lennon as the new chief executive officer of the company.
The company, which has a workforce of just over 3,000, has cut staff numbers in recent years.
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Eir today, gone tomorrow.
@Tony Riordan: Let’s make possible…
@Sandra O’Fucáif:
If the State hadn’t the taxpayer would now be forking out for more in wages, employees and pension payments.
Welcome to the private sector, which lives in the real world.
@Tony Riordan: At lest the workers know whats coming ,much better than everything being up in the air
@Tony Riordan: The old ones are the best
@Sandra O’Fucáif: It has been sold 9 times now since 1999/2000
Translation: “we’re hemorrhaging cash because of our sub-par service, staff and value for money”.
@Guy Incognito: again…
Have to say i would never of got into Beethoven only for eir,s customer service line
It’s that just for the first 6 months?
They are doing Exactly what bord gais and irish water should be doing. Irish water is now viewed as a retirement home for staff and its costing us a fortune. Cant be touched because of the union’s
Not surprised. Hope they plan on getting rid of their non customer service department. The ignorence is unreal.
@Paul Matthews: its outsourced already. India and an irish outsource provider.
But globalisation is a good thing right everybody?
@Sean Stevenson: What has globalisation got to do with it? They are operating in the Irish market, they are bloated like many ex-state or semi-state bodies, and they can’t complete with newer entrants to the market. Plus, competition has driven down prices for all of us…
@Sean Stevenson: You’re right Sean.
One terrible company cuts jobs.
Clearly we should abandon capitalism and burn down the cities.
Back to the caves!
@Sean Stevenson: Can you give me a lift to the hospital mate? I detached a retina rolling my eyes.
@Brinster: I was merely suggesting a return to the feudal system. Caves are a step too far, think of the mould!
@Sean Stevenson:
Fair enough.
Apologies for my reaction.
Feudalism it is!
@Jodi: except farmers, the last protected species.
@Jodi: eh… what prices have been driven down??
@Jodi: prices for all types of phone broadband TV packages go up every 2yrs so what competition has reduced our prices?
€40 for the first 6 months and then €100 plus add ons forever
Hahahahaaaa. Bravo leo. Celtic tiger running backwards xD
@Greg Gumble: The Chief Exec’s surname is Lennon, not Leo
@Greg Gumble:
So you criticise Leo when one company announces job losses.
Presume you give him the credit for the 1000+ jobs added per week for the last 2 years?
Or is he only responsible when it’s negative?
I move a number of years ago as I had a problem with there service so I connect customer service (who was not friendly in the first please) for the problem to be resolved it was never resolved by Eir after a few months I move to another competitor.
@Paul Maguire: maybe they would have resolved it if thet knew what you were saying ..
@DMur: lol
@DMur: Classic
@DMur: hahahhahaha
If I were an Eir customer I’d be concerned …
@Robert Rusk:
I’m an Eir customer and I don’t give a bollix. They’re all the same.
@Tweed Cap: lol wait and see
@Robert Rusk: I wouldn’t. You’ll see some changes in service and prices over the next year or two. For the better i’d think.
Great. 750 less people to maintain no network coverage on the dart line
@thomas patrick: Jesus, no service on the Dart line? What sort of company are they? That’s just crazy.
@thomas patrick: Are you sure that’s Eir? The trains are on 3 – dial up modem speeds.
If it wasn’t so outrageous, it would be amusing. The top brass of this Appalling bad company have become quite adept at inflating share price but selling on, it must be the most sold on company in the history of the state and yet the ordinary shareholders who where hoodwinked royally are left scratching their heads. It’s beggars belief no, enquiry has ever been set up to investigate this company. The new French owner must be tickled pink
They’re probably going to lay off all those salesmen that call to your door every other month to sell you fixed line broadband that doesn’t actually exist !! After several years of this carry on, I’m a bit tired so as not to waste time, I just politely say I’m not interested before closing the front door.
@Ian Oh: I agree. A smart ass rep fooled me into signing a contract. After a few weeks, the promised 15 mps dropped to 5,4,3. And at 6pm each evening, it cut out altogether. All big talk and nothing to back it up.
@Ian Oh: There’s the rub. Those ‘salespeople’ aren’t employed by Eir as far as I know. Eir contract an outside ‘sales’ company, who in turn get people on a target before payment. asks. These then leave after a few weeks or months, get SFA payment, and might have gained one or two new customers. The sales company gets its commission, Eir get new customers, and the ‘salespeople’ get a bad taste
Sure they are not providing a proper service I know a person who was turned down for a connection . They had been with them for a number of years and cancelled as they were moving house and when they moved they notified eir that they wished to have the service set up in the new house and they turned them down as they were a credit risk now they had always paid their bill by direct debit prior to this . What sort of company does this and when she wrote to them asking for details they never even acknowledged the letter.
If I was a customer I’d cancel in protest.
@Slim Jim: You know what I might just do that, those 750 jobs will end up in India where the staff will be paid slave wages, shame on Eir
@Frank Lee: I have. Ok, maybe not quite in protest, because I ‘ve had an ongoing isse with my broadband for a couple of months during which time I’ve gotten to know several of their support technicians. They seem unable – or unwilling, to fix my constant dropouts, for days at a time, then charge me for a service they’re unable to provide.
I’ve been out of contract for with them for many years and at one point they decided my modem was faulty, I could sign back up and get a new one for free. You must be kidding, sign up to a company who can’t provide a service, right. I bought it. I also clarified with 3 different customer service reps that I didn’t owe them anything? Nothing, nada, zinch, all bills paid. Great. Just send back the old modem. No, you just said I don’t owe you anything, I’ve been out of contract for years and I’m buying this it’s mine. Oh but we normally recondition them. What? Isn’t that unethical? No, problem sir, I’ll let the courier know. He didn’t.
When I decided to cancel they wanted the modem I’d just bought back, some strong language ensued. It was pointed out he had my bill on his screen and could see I’d paid for it. Either he didn’t check or was trying to steal from me. More strong language. I pointed out the facts had been established and it was reasons like for which I was leaving Eir, plus they’d had the cheek to charge me for the period for which I’d had no broadband, which had also been established. He’ll look into it, I’m not holding my breath.
It seems I have to give 30 days notice to quit even though I’m out of contract years, who knew this? Despite this Virgin are arriving tomorrow to connect me to a new super fast fibre optic… thingy.
@Slim Jim: lucky you that aren’t !
Is there anything to be said for another rebranding? Maybe shorten the “Eir” to a grunt.
Dumping 750 employees,but will have no effect on performance of company.yeah right,customer care is terrible.
Had to contact Eir yesterday regarding an issue. I was talking to a very nice girl but I’m almost 100 percent sure that she was at her home getting the tea ready. The racket in the background was unreal.
In Thomastown the most populated road out from the town has no fibre, yet other roads out from the town have including Mount Juliet. Money talks!!
@Michael O’Byrne: Sure doesn’t Mount Juliet have such dignatories as Hogan and the no name one as clients. Can’t have them using their hotspots on their mobiles.
“EIR HAS ANNOUNCED that 750 employees are set to go at the telecoms company.”
Anyone not see this on the horizon?
” a large percentage of the company’s “field force is not eligible” for such a scheme” [personal financial estimate for their consideration]
Anyone not see this on the horizon?
Start with the costumer service department,absolute pig ignorant idiots answering those phones..
@Bobby Neary: you should hear the customers they’ve to deal with…
@Ciarán Ó Fallúin: You mean the customers that aren’t getting the services they are paying for?
@B9xiRspG: I just think he was correcting my spelling mistake..
@Ciarán Ó Fallúin: well it would be a fair indication of the intelligence of their customer base that they ever made a decision to sign up to such a well known disaster of a company !
@Bobby Neary: totally agree…. I don’t know where or how they recruited their customer service team…. Arrogant… argumentive
@Bobby Neary: its outsourced already they have no in-house customer service team.
@Bobby Neary: disagree with you. They work under pressure, but if you are decent to them, they will try and help. There are a few bad apples, maybe you were just unlucky.
@Simon McGrath: Call centers are bad enough when they’re in house but outsourced ones are the sweatshops of the 21st century. They literally break the people working in them. It’s no wonder the people in them treat the customers so badly. Any self respecting company wouldn’t dream of outsourcing if they wanted to keep their customers onside…
@Vigo the Carpathian: I know.
@Red4fred: They’d have less pressure if the company didn’t cod customers and give a rubbish service.
Gooooood……they’re mafia and deserves bankrupt to teach them a lesson not to con their loyal customers!
Am with Eir. Terrible company to deal with. Never again!
Crap, better get my free jersey before they sell them all
@Mark: The jersey will be out of date though. But get it, don’t open the packing, and put it on eBay in 30 years.
If there was an olympics for conning the public, Eir would be in the gold medal position.
I think i saw just one near-positive comment here. Wouldn’t a poll be great?
I hope the ignorant fcker i had to deal with pre xmas is one of the one’s being let go.Ruined, well tried to ruin xmas for the kid’s. KARMA ya witch face !
’bout time, when are the rest of these incompetents to be thrown out….or maybe it’s a management issue. But ffs this has to be the most difficult company to deal with in the World
@Des Leavy: fact, reminds me of the unganda sketch in fone jacker when I try and ring them
https://www.youtube.com/watch?v=XN1F-DWpCo0
Maybe now I will get the correct bill after being in dispute for a year.
Crap company loses money, shock, horror.
has anyone tried to contact them recently ?… they would want to sack all the fools in the call centers 1st
have your say