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Man receives €26,692 mobile bill from Three after returning home from holiday

Three says it “makes every effort to ensure that customers can manage their roaming charges when abroad”.

A MAN HAS described how he received a mobile phone bill for €26,692 after going on holiday with his family over Christmas.

Patrick told Liveline on RTÉ Radio 1 that he was shocked to receive the bill. He said he has a phone plan with Three mobile and that his wife and his daughter are also on the plan.

He said that he travels regularly and uses wifi a lot when abroad. “I travel quite a lot with work and I have a lot of relatives overseas as well so I’m very tuned in to charges and so forth.”

He said he previously received a bill for €1,500 after returning home from San Francisco with his family.

The bill was for his 14-year-old daughter’s phone. She says she had the data roaming off and never used it, instead using free WiFi in cafes. Patrick said:

I asked for proof and I didn’t get proof but they did come back and offered me a 90% discount.

He said it went over and back with Three for a number of weeks but eventually paid the €150.

I said to them in the strongest possible terms that I don’t ever want the cap removed again because I travel quite a lot.

Three mobile customers receive a text when they reach the cap of €50 per day when abroad.

Patrick added that he was away in November and there was no problem but he received this €26,692 bill after he was away over Christmas.

I asked for proof … I had stated the last time I didn’t want the cap removed. If there’s a cap in place how could I receive a bill for €26,000?

“Three are standing over the bill, the first time they offered a 90% discount – they’ve offered me 80% discount this time but surely there’s a fault with the system.

“The previous time they said to me: ‘We don’t have access to lift the cap off on your behalf, this can only be done by sending remcap’.”

Patrick says a message was not sent to lift the cap. He added that Three has told him that they received a message saying ‘stop’ but Patrick said, ‘stop is not remcap’.

TheJournal.ie contacted Three about the case. In a statement it said:

“Three makes every effort to ensure that customers can manage their roaming charges when abroad. When a customer arrives in a foreign country, we send a roaming “advice of charge” SMS which advises of roaming rates.

We also apply a data roaming cap and notify the customer when the cap has been reached. This restricts internet usage so that no further data charges can be incurred, unless the customer removes the cap.

“With regard to high roaming bills, Three deals with these on a case by case basis and will continue to engage reasonably with this customer to reach a resolution.”

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    Mute Brian Gregan
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    Mar 14th 2018, 12:34 PM

    And who knew claire foy before this show?not many i guess compared to matt smith.its an agent, doing his job, negotiating more money for the project’s biggest name star.non-story

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    Mute Phil O' Meara
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    Mar 14th 2018, 12:57 PM

    @Brian Gregan: Yup. Also, the girl with the Dragon tattoo got paid more than the Dragon itself.

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    Mute dearg doom
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    Mar 14th 2018, 1:03 PM

    @Brian Gregan: I’d seen her in stuff long before he hammed up Dr Who. But you’re not going to listen, just keep justifying this sh*t every time it happens.

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    Mute Henry Porter
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    Mar 14th 2018, 1:08 PM

    @Brian Gregan: She should get a better agent.

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    Mute Mirabelle Stonegate
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    Mar 14th 2018, 1:12 PM

    @dearg doom: I saw him in stuff before he was ever announced for doctor who. This is the first I’ve ever heard of her.

    Not interested in the crown, tbh.

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    Mute Harry Whitehead
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    Mar 14th 2018, 1:32 PM

    @Brian Gregan: I’ve never watched The Crown – I already knew and loved Claire Foy in other series (White Heat, Upstairs Downstairs) but I’m not surprised in the least that Matt Smith got paid more – he’s simply far better known among the public.

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    Mute johnp
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    Mar 14th 2018, 1:49 PM

    @dearg doom: but she wasn’t as famous as Matt smith was Netflix’s point, nothing unusual happened here

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    Mute Permo Dermo
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    Mar 14th 2018, 3:46 PM

    @Brian Gregan: 100% correct but the fembots will not agree. I have to say Claire Got was brilliant in the series, as was Matt Smith.

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    Mute Peter McGowan
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    Mar 14th 2018, 7:11 PM

    @Brian Gregan: Jordan Peterson was both their agents actually…

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    Mute Brad Carmichael
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    Mar 14th 2018, 12:36 PM

    “However, critics say this could only explain the first season – before Foy won a host of awards and nominations for the role”

    Did she sign a one year deal with a chance to renegotiate at the end of the first season or did she sign a multi-year deal? Seems an important question.

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    Mute Permo Dermo
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    Mar 14th 2018, 3:47 PM

    @Brad Carmichael: all down to her agent signing a good deal or not

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    Mute domas1507
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    Mar 14th 2018, 7:36 PM

    @Brad Carmichael: how is it we never hear about the difference in pay when it’s the woman paid more than the man. For instance Julia Roberts shot loads of movies where she was paid more that her not so well known co star. So has Jennifer Anniston. It really just comes down to how marketable you are and how good an agent you have.

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    Mute Laurence Brioche
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    Mar 15th 2018, 1:09 PM

    @domas1507: because salary discrepancies that favour the men are SYSTEMIC and not voided by 3 exceptions.

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    Mute Kal Ipers
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    Mar 14th 2018, 12:38 PM

    He still remains more famous than her and that is how the entertainment field w/o. Marlon Brando got paid multiple times what Christopher Reeves got for Superman.

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    Mute Gulliver Foyle
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    Mar 14th 2018, 1:06 PM

    @Kal Ipers: in the reboot of superman, amy adams was paid significantly more than henry cavill who played the lead. I think superman has consistently had bad agents.

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    Mute Kal Ipers
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    Mar 14th 2018, 1:58 PM

    @Gulliver Foyle: She was more famous than him and that is the way these things go

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    Mute Harry Whitehead
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    Mar 14th 2018, 2:16 PM

    @Kal Ipers: And to top it all off Brando didn’t even bother trying to remember his lines – in the film he was reading them off the baby’s nappy.

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    Mute johnp
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    Mar 14th 2018, 2:32 PM

    @Harry Whitehead: he did that in a lot of films, Robert Duvall had Brandos lines stuck on him, when his back was to camera

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    Mute Kal Ipers
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    Mar 14th 2018, 3:02 PM

    @johnp: Slightly different he didn’t even read the script for Superman

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    Mute johnp
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    Mar 14th 2018, 3:10 PM

    @Kal Ipers: wasn’t trying to argue

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    Mute Ron North
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    Mar 15th 2018, 4:37 AM

    @Gulliver Foyle: Superman isn’t motivated by money, he just wants to do good and keep the earth safe.

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    Mute gjpb
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    Mar 14th 2018, 12:39 PM

    the Wahlberg/Williams case is a non-story. she chose to do the re-shoot at the minimum fee as did all the other male members of cast. Wahlberg for whatever reason wasn’t doing the reshoot without getting paid.

    also, I am sure there are cases of where there are 2 leading men, that one gets paid more than the other due to better negotiations – it happens all the time.

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    Mute joe
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    Mar 14th 2018, 12:43 PM

    And so what? Any examples of women getting paid more than men in the entertainment industry because they are better known? Oh you don’t know because you’ve never looked and it doesn’t suit your agenda. People negotiate, some people get paid more than others welcome to the real world!

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    Mute Jazz Buckler
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    Mar 14th 2018, 3:25 PM

    @joe: that sums it up neatly and absolutely in a nutshell.
    These tiresome articles are so slanted, blinkered and curated.
    Take note Cliodhna Russell – write something innovative and challenging instead of this clichéd no news nonsense.
    “One actor gets paid a bit more than another – shocker!” The fact you highlight gender is comically sexist in itself ffs!

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    Mute John Mc Grath
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    Mar 14th 2018, 12:35 PM

    Oh dear I’m sure she’ll starve. Any instances of working class men a women doing the same job and being payed differently? Nah.

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    Mute Jeffrey McMahon
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    Mar 14th 2018, 3:13 PM

    @John Mc Grath: yup, BBC gender pay review led to more men getting pay rises than women. Funny how there was no article on it here. We saw a few articles about the top male hosts getting paid more than the top female hosts and taking pay cuts but nothing about the results of the actual overall review.

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    Mute Chris Healy
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    Mar 15th 2018, 6:53 PM

    @Jeffrey McMahon: it’s not like there was a secret man society that ensured the men got more raises. More likely, more men (and I’m sure some women who are left out of the story as it doesn’t fit the narrative) demanded more raises and got them. I’ve worked in at least two female dominated careers so far and in both I can say that women tended to be better at the job but also put up with more crap whereas men were typically quicker to risk being fired by demanding more pay increases.

    It’s like if you have two investors, one who take risks and one who plays more careful. Then one day you see the risk takers get a big payout for making a risky move and “to be fair” you make them share their winnings with the other guys.

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    Mute Stephen Duffy
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    Mar 14th 2018, 12:54 PM

    Then why didn’t she turn down the role?

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    Mute dearg doom
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    Mar 14th 2018, 1:05 PM

    @Stephen Duffy: She wouldn’t have known at the time, men don’t like to admit they’re being paid more to the counterparts. And if every woman turned down lower paid jobs or quit in the face of sexism at work, there would be noone around to pull your heads out of eachothers’ asses.

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    Mute Stephen Adam
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    Mar 14th 2018, 3:08 PM

    @dearg doom: nonsense. None of the actors knew. They didn’t negotiate together. This is a total non story. Anything Hopkins was paid more for Thor than Chris Hemsworth – the title character.

    This “controversy” makes all sorts of daft assumptions – the title character is the most important, all actors are equal, all agents are equally skilled etc etc.

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    Mute Chris Healy
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    Mar 15th 2018, 6:47 PM

    @Stephen Adam: it’s the world we live in now. People are no longer demanding equal opportunity, now they want equal outcomes. It’s crazy

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    Mute peter crew
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    Mar 14th 2018, 12:42 PM

    Was it not a 2 year contract they signed at the start, he had alot more name value going in and a massive cult following.

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    Mute PutinBot 5001
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    Mar 14th 2018, 12:27 PM

    Pffft…. reasons… who cares about reasons. This is obviously just sexism and nothing else.

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    Mute PutinBot 5001
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    Mar 14th 2018, 12:32 PM

    @PutinBot 5001: Also interesting that you chose to publish the Telford article late last night and publish this one at lunch time, when more people will see it. Nice to see you’ve got your priorities in order. This site frankly sickens me at times.

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    Mute Maxwell Eddizon
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    Mar 14th 2018, 12:33 PM

    @PutinBot 5001: Why not go elsewhere – where you feel you don’t have to tell us?!

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    Mute PutinBot 5001
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    Mar 14th 2018, 1:09 PM

    @Vigo the Carpathian: I notice you can get around the naughty word filter. One of the perks of being a paid shill I presume.

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    Mute Vigo the Carpathian
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    Mar 14th 2018, 1:23 PM

    @PutinBot 5001: One of the advantages of not being as dumb as a bag of hammers..

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    Mute Dave Egan
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    Mar 14th 2018, 2:09 PM

    @PutinBot 5001: you’re seeing through the conspiracy. You must be quite the intellectual. Have you a YouTube channel I can subscribe to?…… Or are you just another moaner

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    Mute Vigo the Carpathian
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    Mar 14th 2018, 4:25 PM

    @PutinBot 5001: Who’s defending who ? Why are you constantly bringing it in unrelated articles ? The actual article on the case is still open so go there and comment to your hearts content. After all you wanted it written in the first place and there’s over 100 comments for you to reply to. Why aren’t you there giving your view on the case ?

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    Mute Vigo the Carpathian
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    Mar 14th 2018, 4:37 PM

    It also got nearly 18,000 hits.. more than most articles here today.. It’s not “hidden away”… 18,000 readers managed to find it perfectly well..

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    Mute SlinkyDog
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    Mar 14th 2018, 12:36 PM

    Boo hoo my heart bleeds for her

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    Mute Universal Soldier
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    Mar 14th 2018, 1:12 PM

    No such issues in my job with regard to equal pay. We let the women work longer hours so they can get paid the same as the men.

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    Mute Andy K
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    Mar 14th 2018, 12:43 PM

    Experience and negotiating skills are important for salary. Your lack in either affects your salary, regardless of sex.

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    Mute Ben McArthur
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    Mar 14th 2018, 1:22 PM

    @Andy K: I think the message here is that Claire Foy is a wonderful actress, and should probably stick to that and get a better agent.

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    Mute Adam Reid
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    Mar 14th 2018, 2:24 PM

    The extras should also be paid equally with the leading stars. It is time to end this discrimination.

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    Mute Dominick Lodola
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    Mar 14th 2018, 12:34 PM

    Claire Foy shoes will be hard to fill, she played the part down to a T. Not that I ever met the Queen

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    Mute Daddy Long Legs
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    Mar 14th 2018, 1:10 PM

    @Dominick Lodola: Everyone in the entertainment industry is expendable.

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    Mute Andy K
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    Mar 14th 2018, 1:21 PM

    @Daddy Long Legs: EVERYONE! Looking at you tubby…

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    Mute Vigo the Carpathian
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    Mar 14th 2018, 1:46 PM

    It does raise an interesting question on “star power” though… I don’t see too many arguing that say Toni Duggan should be paid the same as Lionel Messi despite them basically doing the same job…

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    Mute purple rain
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    Mar 14th 2018, 3:43 PM

    what a joke of a story. look at her IMDb list before The Crown. nobody knew her. This is called her big break and will.command a larger payout from here out. anything to push the female male agenda .

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    Mute VladosHat
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    Mar 14th 2018, 3:01 PM

    Paul Pogba gets paid more than both of them. That’s the real crime.

    15
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    Mute Alan Byrne
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    Mar 14th 2018, 3:47 PM

    Man negotiates better pay than originally offered…
    Woman doesn’t negotiate and takes first offer….
    Sexists ? No

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    Mute Laurence Brioche
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    Mar 15th 2018, 1:21 PM

    @Alan Byrne: Fair and just? No.
    Getting fixed? Yes.
    The world is moving on and getting better without you.

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    Mute David Sinclair
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    Mar 14th 2018, 12:56 PM

    Cmon, everyone know Prince Philip is the brains behind the throne.

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    Mute Vigo the Carpathian
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    Mar 14th 2018, 1:41 PM

    @David Sinclair: I doubt Prince Philip is the brains behind Prince Philip…

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    Mute carodeer
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    Mar 15th 2018, 5:37 AM

    So many comments here that are anti women – it is depressing. I get that Matt Smith was better known initially but it should have been in her contract that salary could be renegotiated up wards after Season One. A comment above that Clare Foy and Matt Smith had the same agent so the agent certainly knew. It feels like pushing a boulder up hill when you see this wave of anti feminist attitude. So fed up of this – papers with obituaries of all men, radio dominated with male voices, tv and films with far more men in front of camera and behind, deeply sexist political parties where there is hostility to women. The world needs more justice and equality.

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    Mute Chris Healy
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    Mar 15th 2018, 6:40 PM

    @carodeer: “should have been in her contract that salary could be renegotiated up wards after Season One“

    Who’s fault is that?

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    Mute Peter McGowan
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    Mar 14th 2018, 7:18 PM

    Joke’s on him, he gets paid with pictures of her on the mula!

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    Mute Bernadette Purcell
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    Mar 14th 2018, 1:46 PM

    Empire of misogyny exists in other places .. in BBC

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    Mute johnp
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    Mar 14th 2018, 1:50 PM

    @Bernadette Purcell: what?

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    Mute Jeffrey McMahon
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    Mar 14th 2018, 3:09 PM

    @Bernadette Purcell: is that why more men got pay rises than women after the gender based pay review?

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    Mute Jazz Buckler
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    Mar 14th 2018, 4:35 PM

    @Bernadette Purcell: in RTE it’s an “Empire of Misandry” jfgi

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    Mute Chris Healy
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    Mar 15th 2018, 6:38 PM

    “he negotiated a better deal than Foy because of his starring role on the BBC’s Doctor Who.”

    Says it all here. He got more because he (or his agent) fought for more, and he was a bigger star. As for her becoming a bigger star after season one then why didn’t she demand more and then walk away when it wasn’t given? They aren’t working a minimum wage job, their pay is the point between what the studio offers and what they settle for. If some actors want more, they should refuse to work for less.

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    Mute The flute smoker
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    Mar 14th 2018, 8:44 PM

    its like saying stephen ward is on less the messi . Silly stuff here

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