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VODAFONE CUSTOMERS TOOK to social media to vent their frustration following a broadband outage this morning.
Vodafone has confirmed that there was an issue with the provider’s fixed broadband that affected some of its customers, but that normal service has since been resumed.
“Vodafone Ireland became aware of a fixed broadband issue this morning that affected some of our customers,” a spokesperson said.
“Our engineers have been working since then to fix this issue.
This issue has now been resolved and regular service is back in place. We apologise for the inconvenience caused.
Vodafone customers took to Twitter from early this morning to report outages at different locations across the country.
People reported issues with the fixed broadband in Dublin, Cork, Sligo, Offaly, Wexford, Galway and other areas.
People also expressed frustration at the long wait times on the provider’s customer care helpline and the fact that no reply came from Vodafone’s Twitter account.
The Vodafone Twitter account is online from 10am to 6pm Monday to Friday.
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Any updates on Ray Shah’s important tech issue? Is it sorted? I won’t be able to relax until I know everything is OK.
@Dj: He’s rayshea sharp on tech stuff
Still better than sky
@bmul: and virgin media
@Kim Prylowski: Poppycock! Virgin are miles faster than Vodafone for Broadband.. so there..
@bmul: they’ll are shite at the best of time ! Just recently got the fibre in and all was going great, but after a few hours in the signal went upstairs and password was being rejected, when I rang my provider I was told some in the area was causing it problems !!!!
@Kim Prylowski: No way.Virgin may have other problems regarding their TV channels and you never know when a favourite channel might just disappear but Virgin’s broadband is second to none.
Not sure what’s worse, a national broadband outage or the fact Ray Shah asked twitter for a ‘Verified’ logo…
@Shane McGivern: He got it though
@Shane McGivern: he is a bell end
@Mark Murphy: he’s up for england to win the WC….i mean….proper fan…is he english or irish…..vague memory of who or what he is….
Ah yes, let me make a complaint about my lack of Internet access, on the Internet.
It’s the same line same broadband all using eircom lines
@Tony Mcgrath: it’s down to the heatwave, eir’s wet string has dried out. They’re sending out engineers with buckets of water to rehydrate the network.
@Tony Mcgrath: It’s the same line same broadband all using sitcom lines.
@Tony Mcgrath: not true where Virgin have put their own lines down, I have Virgin 4 months & not 1 problem as they don’t lease out their lines to any other company.
@ManUtdMan: love virgin media’s broadband, hate their TV.
@Ger: Me too,and their home Wi Fi is total crap unless you are 2 feet from their modem.
Vodafone are cr#p!! I’ve never had an issue with Sky either their broadband or their TV….
@DeeM: I got sky broadband in March it’s crap
@DeeM: Have to agree Ive been a customer of both sky and vodafone and i find sky a better (a little bit more expensive) but better
@bmul: yep the latency is supposed to be terrible even one of their ex support staff told me that.
@Anthony McGovern: I just switched to Vodafone siro and it is excellent pulling 150 mbs could only pull 40 at tops with sky
I have to say, I’m with vodafone about 13 years and never had any problems at all. Hope I’m not speaking too soon now :)
Was out in Limerick this morning. Went on to the Vodafone web page and got chatting to their tech team in 9 mins. Explained to me what the issue was and that was that. Happy with their service.
You can’t beat outrage on twitter.
When Vodafone do answer the phone how helpful are they? and can u understand or hear who ur speaking with…..
@Declan Bowe: use their online chat. Much quicker and while the centre is in India, their typed English is perfect.
@Paul: it’s in Egypt actually and they’re technically quite savvy and good, if that’s what your issue is. I’ve learned though to not expect them to care much about customer loyalty or have particularly good “soft skills”. I also agree that typing is better than calling.
3G and 4g dreadful too the last few days
Boo hoo, broadband is down, go outside and hang around real people.
The matter is NOT resolved. My broadband is still out in Cork
@O’Donovan: Have you tried turning it off and on again?
@The Dude: Ah Feck off.
Have had both sky and eircom both were crap with virgin now 220 mb and recieve between 150 – 200 . for the same price 40 mb was the best sky could offer. Go with virgin!
@Alan Connolly:
All depends on location, I have Virgin, very good compared to the previous sky. Sister less than a mile away and sky is better.
Its the Summer get out there and enjoy, F**k the Internet. This time 15 years ago nobody would have cared if their broadband was down.
@Mark Johnson: This is 2018.
Digiweb irish company megabit/gigabit packages very reasonable costs with them for years.
@Dave Walsh: engineer from Digiweb came here and didn’t have a drill bit for the window frame so just put the cable through the window opening I couldn’t close the window. Good job I saw it before he left I forced him to go into town to get the proper drill bit. Complete cowboy
@Jonathan Power: And he came back and did it ? As far as I’m aware both Citizen and Sky installers were forbidden from drilling through window frames. Policy must have changed.
@Dave Walsh: Who owns Digiweb? If it’s who I think who it is ,you can stick it.
Dns servive was done, i simply changed it
@SlinkyDog: Clever solution, but you have to know exactly what you’re doing!
@Fiona Fitzgerald: go for the old 1.1.1.1
@meltyface: Thanks, I’m good, with 3 now. Vodafone were charging too much for a quarter of the data I get now.
“Standard of contract performance”
It seems to me, a distinctly non techno, that most ,if not all of these broadband dealers, are over selling the systems & not putting enough on the ground support to make sure all works well & reliably. The chat lines are simply not good enough for most consumers, & signing up for long contracts deserves a front door set up & back- up.
The regulator is quite good in monitoring & assisting with complaints, but I reckon that the standard contract performance needs to be set much higher for these companies.
Why should masses of consumers, who are being debited higher prices than across Europe, be consistently subjected to erratic service.
It is simply not satisfactory at all.
Not a Vodafone customer, but I bet it was DNS. change your DNS to 8.8.8.8 and secondary DNS to 8.8.4.4
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