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At least 3,226 user records compromised in Luas cyber attack

The records of those who had signed up for the Luas newsletter had been compromised, Transdev said this afternoon.

LAST UPDATE | 3 Jan 2019

2003 New Luas_90532349 Leah Farrell / RollingNews.ie Leah Farrell / RollingNews.ie / RollingNews.ie

THE LUAS WEBSITE is down for the day after being hacked.

Luas operator Transdev said that the attack was “professional” and that the site is being analysed to see how the attack happened. It said:

We have identified 3,226 user records at this point of the investigation which may have been compromised.

“These are the records of where people signed up to a Luas newsletter. Luas will write to these people within the next 24 hours informing them of the potential breach.”

No financial information has been compromised in this attack, it added. Luas is also in contact with the Data Protection Commissioner.

Visitors to Luas.ie are met with a note demanding payment of one bitcoin, currently worth €3,385.

“You are hacked,” the message read:

PastedImage-92603

It continued: “Some time ago I wrote that you have serious security holes. You didn’t reply the next time someone talks to you, press the reply button.”

The message then demanded payment of one bitcoin within the next five days, or else the hacker claims they will “publish all data and send emails to your users”.

In a tweet, Luas said all travel updates will be provided on Twitter until technicians regain control of the website.

It later said that it will take about a day to resolve the issue with the website.

Transdev said that it would take the day to resolve, and that it would notify its customers when the website is back online:

The website has been taken down by the IT company who manage it, and their technicians are working on it.

Luas are informed this may take the day to resolve. We will update customers via Twitter and Facebook, AA Roadwatch and the media should there be any change to Luas services today.
One possibility is that the hack was a ransomware attack.

This involves finding a security weakness on the website or using leaked or phished login credentials, and using this to install malicious software on computers or servers connected to the site.

The software then locks down the computer’s files using powerful encryption. The hacker will often offer to provide the decryption code in return for payment, to allow owners to regain access.

Another is that the data was stolen in a hack, rather than ransomware being used.

- with reporting from Gráinne Ní Aodha

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    Install the app to use these features.
    Mute Anthony Hilton
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    Sep 12th 2024, 9:01 AM

    What is happening on the roads in Donegal. Seems like there is a death nearly everyday at the moment there.

    160
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    Mute Alex
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    Sep 12th 2024, 9:32 AM

    @Anthony Hilton: Ask them to drive like normal human beings and you will have less death.

    179
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    Mute Thesaltyurchin
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    Sep 12th 2024, 2:28 PM

    @Anthony Hilton: Rural roads are mostly not fit for purpose, it exacerbates human error and creates a melting pot for potential accidents. Same all over the country. 75% of road deaths are happening outside of cities. A system of road widening is warranted, maybe since we decided to rely on vehicles to moves us around, not building trains etc. Small nation, why build infrastructure, everyone for themselves, etc.

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    Mute Alex
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    Sep 12th 2024, 2:34 PM

    @Thesaltyurchin: Rural road are perfect when people don’t see the speed limit as the objective.

    41
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    Mute Sean O'Dhubhghaill
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    Sep 12th 2024, 3:30 PM

    @William Slevin: I’m getting a headache.

    4
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    Mute Thesaltyurchin
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    Sep 12th 2024, 5:18 PM

    @Alex: lol. Just speaking as someone who lives in the countryside and sees the amount HGVs that use the roads daily, as well as but not limited to, cyclists, walkers, runners, horses, etc etc. All on the same tiny boreen. So really it’s all bound to happen.

    6
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    Mute John Brennan
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    Sep 12th 2024, 9:40 PM

    @Alex: Wrong, our brutal narrow roads are a major contributor, ie dual carriageways are multiples safer than single carriageway roads. Where human are concerned you will get mistakes and bad judgment, of course if you were a grown up I wouldn’t have to tell you this.

    1
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    Mute Paul Kavanagh
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    Sep 12th 2024, 10:21 AM

    Crumbs for the slaves

    96
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    Mute Jack Hayes
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    Sep 12th 2024, 10:30 AM

    @Paul Kavanagh: Things not working out for ya?

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    Mute Paul Kavanagh
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    Sep 12th 2024, 11:56 AM

    @Jack Hayes: my life is the Greatest

    11
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    Mute reg morrisey
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    Sep 12th 2024, 8:54 AM

    They Got a guy called “anto”to do a statue of the queen.
    Lol

    61
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    Mute Alan Kennedy
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    Sep 12th 2024, 8:56 AM

    @reg morrisey: She looking well! And her cousin Philip!

    50
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    Mute Basildon Joe
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    Sep 12th 2024, 8:58 AM

    @reg morrisey: pretty poor, she looks like a roma gypsy

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    Mute Black Iron Tarkus
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    Sep 12th 2024, 9:52 AM

    @Alan Kennedy: Her Cusband lol

    33
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    Mute barry lyons
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    Sep 12th 2024, 1:42 PM

    @reg morrisey: what queen ? The British one ?

    10
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    Mute John Mcmahon
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    Sep 12th 2024, 8:56 AM

    Any truth to the rumour that there a futher adjustment today for people on tracker mortgages?

    36
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    Mute Gearoid MacEachaidh
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    Sep 12th 2024, 9:00 AM

    @John Mcmahon: I don’t even know what a tracker mortgage is

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    Mute Basildon Joe
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    Sep 12th 2024, 9:05 AM

    @John Mcmahon: a further 3 percent is likely

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    Mute J Ven
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    Sep 12th 2024, 9:35 AM

    @John Mcmahon: a contract is a contract, I have one, they have to adjust it immediately after this announcement. It’s in your contract and it’s enforceable

    38
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    Mute Eamonn Keating
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    Sep 12th 2024, 9:41 AM

    @John Mcmahon: There’s a .35% adjustment coming to align the lending and deposit rates. Not a rumour, that’s been planned for a while now. Just happens to be at the same time as the rate reduction. Good news all round for once

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    Mute Paul O'Mahoney
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    Sep 12th 2024, 10:04 AM

    @Eamonn Keating: Just ensure that your bank passes this on it was announced last March and takes effect from the 18th of September.

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    Mute Paul O'Mahoney
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    Sep 12th 2024, 10:06 AM

    @J Ven: No usually it’s a few weeks after wards but they should inform you , when rates went up again it wasn’t immediately passed on expect the reduced amount in October

    12
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    Mute Andrew Kenny
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    Sep 12th 2024, 1:54 PM

    Crumbs for the little people.

    31
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    Mute Vinny Hughes
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    Sep 12th 2024, 2:39 PM

    God bless the tracker :)

    24
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    Mute Chutes
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    Sep 12th 2024, 12:08 PM

    Asset prices will increase then.

    17
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    Mute Chris Lane
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    Sep 12th 2024, 4:50 PM

    It’s all a scam. Banks lending money they don’t even have.

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    Mute Áine G
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    Sep 12th 2024, 3:16 PM

    .25, it wouldn’t buy you two cups of coffee weekly.

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    Mute Mick Duvanny
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    Sep 12th 2024, 4:41 PM

    @Áine G: It’s a 0.6% drop off you are on a tracker

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    Mute Thesaltyurchin
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    Sep 12th 2024, 2:30 PM

    Did we not invent these systems? But were slaves to their working? Makes sense.

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    Mute Peter Brown
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    Sep 12th 2024, 2:58 PM

    Gold hitting all time high

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    Mute Vince Cable
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    Sep 12th 2024, 3:36 PM

    Looks like the trolls won over Brendan O’Brien. Where is it?

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    Mute Paddy C
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    Sep 14th 2024, 7:58 AM

    Needs to come right back down to give young people not on mega salaries some hope of a mortgage

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    Mute Dominic Leleu
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    Sep 13th 2024, 7:54 AM

    what a joke

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