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THE NUMBER OF complaints received by the Commission for Aviation Regulation increased by 56% in 2018 – with 2,319 complaints submitted to the regulator last year.
The scale of complaints is a significant jump from 2017. The commission has struggled to cope with the volume of complaints, which has forced a re-think in the commission’s approach to complaints.
The figures are contained in the Commission for Aviation Regulation’s annual report.
One hundred and one complaints related to flights leaving from non-Irish airports.
A total of 1,657 complaints cases have been completed, with 561 ongoing.
Of completed cases, 52% related to long delays, while 44% were prompted by cancellations. Sixty-four cases, or 4%, related to people who were denied boarding.
In terms of airlines, 34% of cancellation complaints were regarding Ryanair, while 49% related to Aer Lingus.
Ryanair was the subject of 23% of complaints about delays, while the figure for Aer Lingus was 36%. The remainder related to other airlines.
A total of 19 actionable complaints – double the number from 2017 – were received in relation to the treatment of people with reduced mobility. Issues raised included difficulties with assistance during arrival and departure at airports, as well as inadequate assistance in disembarking from aircrafts.
“We are particularly proud of a number of achievements in 2018,” Commissioner Cathy Mannion said in a statement.
In May, the commission proposed measures to reduce the passenger charges it levies on airlines.
This year will see the commission working to “ensure that airport charges are efficient and in passengers’ best interests,” Mannion said.
A report on airline price caps and charges will be published in September, the report states.
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The Hutch-Kinahan feud will finally be off the front pages.
In other news a whistle was stolen
Comments should be closed out of respect for the families of those who lost their lives in this tragedy.
@Robbie Clancy: They shudden have died. Arse ink allergy is treatable nowadaze!!
It’s time To Clare the Air
Clare Echo & the Clare Champion. Wow
@T Jay O’Mea: perhaps they should rename their paper now…….The Clare Loser
I seen it on Sky News and CNN
@Gabriel Holmes: *saw
@Neil Mac: when the last grammar correcting turkey was in secret hiding with his list of mispronounced and commonly missed used words clutched firmly to his chest he was discovered by a passerby who shouted ” I seeded him in that cave” everyone knew what the passerby meandid and the angry mob killdid him…
@Liam Meade: no
@Liam Meade: hahaha
In other news. A pigeon farted, however it was a silent one so he blamed it on a seagull who was in close proximity at the time.
@Robbie Clancy: that’s hilarious Robbie………..
Now that’s a Banner headline!
What’s black and white and tread all over?
I was a newspaper delivery man and we delivered every title from the Mirror to The Independent and Wexford People we didn’t get time to throw bundles under the van and drive over them several times plus there was only ever just me in the van we weren’t lucky enough to have help. Then again you’d want to be mad doing that job at 4am for very very little. These guys obviously had plenty of time.
@In my opinion: Is that a royal we so if there was only ever you, explain yourself / selves, whatever.
There was cross words everywhere
A fairly crappy thing to do in fairness LOL!
Nice PR stunt
This leads to an interesting report of the incident in The Champion’s next edition!
April Fools!! Slightly early though.
Hahahaha sssssake
Must be fake news
Very disappointing behaviour by the clare champion to a newly formed newspaper trying to get off the ground
Brexit, potential nuclear wars between the USA, N.Korea and Iran, Wars and mass migration in the Middle East …And now this. Who’d have thought law and order would have broken down on Craggy Island.
War de-clare-ed.
Not really front page headlines
Newspaper wars…
Tyre tracks make front page in clare!
If the sky falls, they shall catch larks in the Clare air.
Wow. The 2 top ranking members of the Clare cartel are really bringing heat on themselves . They’ll be all over the Sunday world tomorrow now. The gangsters nicknamed the paperman and the paper boy
Very disappointing behaviour by the clare champion to a newly formed newspaper trying to get off the ground
Very disappointing behaviour by the clare champion to a newly formed newspaper trying to get off the ground
Heads need to roll this is out of order these people represent the company and behaved appallingly
People may laugh, but it a very sinister act!
Hilarious considering one is free and the other isnt. Both are shite anyway
@Brian Clancy: if you’re into print media, the Echo is the future…free paper, guaranteed circulation and lots of interesting content. The Champion seems to be worried Lol.
Very disappointing behaviour by the clare champion to a newly formed newspaper trying to get off the ground
Its quite amazing that the Clare Daily don’t have an issue..
@GᗩᒪᒪEᖇY ᗩᑎᗪ ᗰᑌSEᑌᗰ ᑭᖇO-ᒪIᖴE STᗩᖴᖴ Iᑎ IᖇEᒪᗩᑎᗪ: If the Clare daily had an issue it would care.
@caspar ghost: I blame the flying columns.
here is this weeks traffic news in clare ” a road incident has taken place and gardai are investigating a hit on run on the victim identified as the clare echo not to be confused by the evening biddy early echo which also had on a fall on leeside . good news the clare echo is thankfully recovering and would like to thank the clare champion for its concerns . please note this county is n big enough for the both of us
#newspaperlivesmatter
You should see what my CCTV picks up… White Van drivers are scary…
@TamuMassif2019: Watch out for the ones that camouflage themselves in Red, they’re really scary, lmao.
here is this weeks traffic news in clare ” a road incident has taken place and gardai are investigating a hit on run on the victim identified as the clare echo not to be confused by the evening biddy early echo which also had on a fall on leeside . good news the clare echo is thankfully recovering and would like to thank the clare champion for its concerns . please note this county is n big enough for the both of us
have your say