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WOULD YOU LIKE it if the Leap card was replaced with a cashless payment system in the next few years?
Plans for the introduction of “next generation ticketing” on public transport in Ireland are being progressed in a move which could see the Leap Card being replaced by 2027.
It will allow passengers to pay for their journey through their bank cards, mobile phones, or official ID card or passport, which the National Transport Authority said would help reduce delays to bus services.
So, we’re asking: would you like to see the Leap card replaced with a cashless payment system?
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And what about misleading customers with absolutely ‘unlimited’ broadband that is actually strictly limited?
@Billy Roll: this is how they get around with fair usage policy it’s still limited can work either way in favour or against. It’s technically limited.
@Billy Roll: it isnt for people that use that and more so no it is not.
@Ken Collins: I have been caught a few times after exceeding my ‘Unlimited Broadband’. My €55 bill shot up to €140+. I have been onto a TD to raise a parliamentary question on the use of the term ‘unlimited’. Using the fair usage policy as an excuse to limit your unlimited anything, be it data, calls or text messages is just wrong.
@John Travers: Competition and Consumer Protection Commission and Advertising Standards Authority of Ireland might be better avenues
I signed up with Eir for the bundle, TV, Broadband, Telephone, Mobile. Bad Mistake. Room on 18 months and I will get rid of them.The prices are all smoke and mirrors
@liam lally: atrocious service and I was overcharged consistently.I managed to escape when they increased the price and gave an option to cancel the contract if I didn’t accept the new terms. I rang to cancel and they immediately offered to cancel the increase which I rejected,Happily back with Sky and never leaving again!
Got sports with broadband for 40euros/month for 12 months. Poor signal compare to previous sky. Broadband keeps dropping and impossible to contact anyone. Never again.
You’d want to be a bit of a thick cut to think you can get sky sports for a €1.
@Mark Malone: I almost signed with Eir when i was out of contract with Vodafone but thought the offer was too good to be true. I am so glad i didnt cos my friends say Eir are a disaster. Listen to all the complaints on Liveline recently. One customer had her account debited in error for €1,000+ and they said they will pay her back after Christmas even though she needs the money.
Direct debits are covered by sepa legislation these days so she can request the bank recall the payment and under consumer sepa rules she doesn’t even need a reason to recall – even though see has a reason.
@Ken Smyth: I reckon a lot of people dont know that (including me). Thanks.
@Mark Malone: You’re better off if you Eir on the side of caution.
@Mark Malone: yes, and the lowest common denominator crew are all over the deals. Preying on the stupid. Any of those ‘only x euro for the first 6 months’ deals should be banned.
I recently moved to eir simply because I needed broadband..i have to say there customer service is pitiful.. the service I’ve received to date is shocking. . I’ve sent several complaints.. but nobody answers them .. I’ve asked for managers or supervisor to take my call.. but it’s impossible.. how can they get away treating people like this..
Eir is a complete shambolic gangster outfit who cannot tell the truth. How it can get away with its business model in the 21st century is completely beyond me. What penalty was recorded against Eir in the above article?
Eir are shockingly bad, miss sold bundle, installation a joke, TV unwatchable due to constant glitching, Fibre broadband supposed to be over 100 Meg but is actually around 40 and keeps dropping, customer service useless, overcharged for first couple of months. Can’t wait to get out of the contract. Known issue with the router they provide but they still keep installing them.
It’s about this type of deception by marketeers was taken to task in fact they should also fine the people directly involved in the concept.
Ya I get those texts all the time to download the app and away you go for free because I’m an Eir customer.I rang them and they told me I have to sign up on the app but its gonna cost me 70 to do so.Whtaloadamebolix
I think there’s a typo in the headline, shouldn’t it be Air?
@Angela O’Riordan: Oh! It’s the name of a company, silly me, apologies to all.
Terms and conditions apply…
ASAI should have to approve ads from these communication, television and broadband companies.
All as bad as each other in an uncompetitive market.
My one and last ever experience with eircom (eir) was whist on a contract at around 7 months in a problematic fault affected our broadband and then the phone, after several attempts the fault could not be rectified, after the basic 20 phone calls they said “sure we’ll give you a new number and account number”ok” I said. I subsequently started to receive two bills! I had clarified also during the same conversation with many different telesales agents that I would not be put on another 12 month contact. “No” they said. Guess what they did put me on one and even after I lost the plot after two months of back and forth ringing engineers and getting two bills with no solution and a pain in my proverbial @ I then just took the lot out and got sky.
I thought that was that, these same amadans told me a year later ( no bills or notice to pay or else) I couldn’t have a bill phone as I owed them money from a previous home contract!! Nuts. I went around the corner to Meteor and got one and that’s a subsidiary?? Madness. Thankfully that was some years ago and you shouldn’t let my experience affect your next decision when choosing your next service provider. #bovrilflujab
Eir are total rip off merchants. I was signed up with them, unfortunately as service abysmal. No broadband and halting tv. Eventually left when upped prices. Have constantly got texts, emails and bills even though I’ve left. Can’t contact customer service as I’m not a customer. After many long phone calls , talking to five different people, they admitted they were wrong but no apology. They don’t write to tell you they’ve made a mistake. They don’t write to confirm you’ve received the equipment. Customer service is non-existent !
EIR HEADS Absolute joke, Just out of contract with this pre historical service provider and their “eir heads” customer service, changed to Vodafone with their Siro Fibre Broadband, its excellent !!
Spent over 30 years working for P&T/Telecom Eireann/Eircom but retired before Eir. Sad to see how a company with such huge potential has managed to be run into the ground and provide such poor product and customer service. Rot started with Mary O’Rourke followed by a succession of asset strippers. Wouldnt dream of becoming a customer now as I regard the current owners/management in the same bracket as snakeoil salesmen.
They monitor you’re internet connection then send letters from imra when connected to certain sites, we cancelled straightaway as nowhere in the contract does it say you’re connection will be monitored and info passed on to 3rd parties
@Jake: Would that be imra, the Irish Mountain Running Association?
Worse company I ever dealt with, I cancelled my contract as soon as it ended, Eir TV is rubbish and every month I was overcharged.
This company is not to be touched
i have 100 meg broadband and when tv is in and ohones are on etc…it slows down…we all get around 30 meg in the evenings…i cant live like this…when can i get faster faster faster…aaawwww pulling my hair out
Been with eir 7-8 years. Moved house in august still no landline or fibre installed. They have turned into a truly horrible company to deal with and feed customers lies on a daily basis. I don’t know how they are not embarrassed or how they survive as a company? i will be switching ISP as soon as possible!
I find all their ads misleading.
I have eir sport its good € 17 a month if you ring and asked for a deal.
@jim. r: It’s free if you are on sky?
@Alois Irlmaier: no it’s not
EIR HEADS! I am just out of contract with this pre historical service provider and their “eir heads” customer service, changed to Vodafone on their Siro Fibre Broadband, it’s excellent!!
Make no mistake this is still eircom a terrible company
Best thing i ever did was get rid of them
overcharged me by 450 euros. absolute thieves
Not at all surprised by this, eir have absolutely no regard for customers. I had an issue for the last 3 weeks with eir and have called six times and been on hold collectively for four hours without speaking to someone. Eventually went into a shop and refused to leave until they helped me, was told in the eir store “we’re completely separate I dont have access to that”…. absolute worst experience I have ever had I wouldn’t use any of their services ever again if they gave them to me for free.
Have been trying for nearly 5 (Five) hours to talk to someone in Eir today about our end of contract(soon).Impossible and infuriating.I am certainly not renewing my contract with the company I’ve been with for many years!
Never ever touch Eir, they are fine till you have a problem and then well forget about it, they are pure useless, they told me i owed them 2.000 but i told them to go away and leave me alone and they did. But that was after spending at 12 hourd on phone calls ect trying to something sorted, so i left and they cliamed i was in contract i say i wasnt because of what had happened, if u have a problem just leave, they wont persue u I reckon
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