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LAST UPDATE | 29 Nov 2019
ULSTER BANK HAS said that a temporary IT issue that saw some customers experience issues with its online banking and mobile services has now been resolved.
A number of the bank’s customers reported being unable to check their accounts or transfer money online for a number of hours today.
The bank said that the issue was a temporary problem for customers trying to login to its app and online banking services.
However, in a statement this evening, a spokeswoman said that the IT issue had been rectified.
“All our services are now operating as normal following an earlier issue where customers experienced intermittent difficulties logging into our mobile app and online banking,” Ulster Bank said in a statement.
“We sincerely apologise to customers for the inconvenience caused.”
The issue did not affect ATM, debit or credit cards, and customers were still able to withdraw cash, use their cards in shops and make online purchases.
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Not the first time either, seems to be a lot of problems with Ulster Bank IT systems, seems like customers being able to access their cash and pay bills isn’t a priority for them
@OnlyHereForTheComments: word on the street is they need to update their systems and it will cost thousands.
@Karl C: They let their IT guys go a few years ago to save costs and outsourced the work. They later tried to get the guys back but some had already secured new positions. Disaster writ large. Rule #1 don’t get rid of the guys who know how everything works.
https://www.siliconrepublic.com/enterprise/ulster-bank-slapped-with-3-5m-fine-over-2012-it-collapse
@OnlyHereForTheComments: comments closed
@Karl C: Thousands with few extra zeros on the end. Bank of Ireland are spending (have budgeted) a billion to update their systems. Again the result of P45ing their IT staff years ago.
@Sean: the system is RBS IT. Look at it and use it. It is exactly the same. Natwest and RBS was down all day today also
@OnlyHereForTheComments: Microsoft 365 services had issues this afternoon, likely to be related to that
At this stage the banks need to be given huge fines for every day (or part of) their it systems are down. It’s pretty obvious they are skimping on investing in them.
@Niall Bourke:
That’ll only benefit the revenue. Should have to give every account holder €10 for every hour the systems are down. That’ll sharpen focus real quick.
The sooner we can control our own digital money the better.
For this week, new problems next wk.
have your say