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Paul Faith/PA Wire

Ulster Bank warns of 24-hour payments delay as glitches continue

Over 100,000 customers are being affected by technical problems affecting the processing of payments.

Updated, 12:59

ULSTER BANK has advised customers that ongoing technical problems to its payments processing system will mean that some payments into its customers accounts will be delayed by 24 hours.

Technical issues from the bank’s payment processing platforms have today entered their third day, leaving many customers unable to access their account details.

In particular, customers have reported delays in inbound payments to their accounts – an issue which has affected deposits like salary and social welfare payments, from around 5:30pm on Tuesday evening.

The problems have resulted in many of the bank’s branches in the Republic having to work ‘offline’, issuing handwritten receipts for deposits into accounts.

The bank said this lunchtime: “We appreciate that this is having significant impact on many of our customers and customers of other banks and we apologise unreservedly for this”.

“We are working to resolve the problem as a matter of urgency,” it added, estimating that over 100,000 customers were affected.

We are working hard to minimise the impact and will ensure that those who are affected do not suffer any financial loss.

It further added that customers could still access their funds in the usual way through the branch network, with ATM and anytime services fully operational, though those services were also reflecting the 24-hour delay in processing payments.

The bank had earlier confirmed it was contacting any organisations whose payments may be affected, and would seek to minimise the impact of the disruption.

Natwest, a sister bank within the RBS group which owns Ulster Bank, had similar difficulties in the UK yesterday, though its own issues are now thought to have been resolved.

Read: Technical glitch knocks out some Ulster Bank services

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20 Comments
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    Mute Daniel Dudek Corrigan
    Favourite Daniel Dudek Corrigan
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    Apr 19th 2013, 11:30 AM

    Bloody hell. It would be a shame to see Board Gais Theatre closed down :(

    84
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    Mute Brian Daly
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    Apr 19th 2013, 11:32 AM

    It’s the companies that own the bricks and mortar. The theatre is operated and managed by Live Nation.

    77
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    Mute vv7k7Z3c
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    Apr 19th 2013, 11:39 AM

    As Brian said – the companies are only concerned with the ownership of the premises and not their operation.

    Both companies are continuing to trade as normal.

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    Mute Paul Doyle
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    Apr 19th 2013, 11:40 AM

    Four Hundred and Fifty Million !!!
    Hard to believe that 7-8 years ago these were numbers we were kind of used to hearing been branded around for this an that, now it just sounds like gizillions, you’d buy half of Dublin for that kinda money these days

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    Mute Martha Grant
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    Apr 19th 2013, 1:58 PM

    You wouldn’t really

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    Mute Joe McCricket
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    Apr 19th 2013, 3:39 PM

    it really does sound like a lot of money

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    Mute father teds fan
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    Apr 19th 2013, 11:39 AM

    IRELAND RIP!!… Would the last one out please turn off the lights!!!

    44
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    Mute Mister Jingles
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    Apr 19th 2013, 11:43 AM

    Well by the holy. I’ve never heard that one before.

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    Mute CAPT. ADEBAYO FLYNN
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    Apr 19th 2013, 1:31 PM

    zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

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    Mute brian magee
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    Apr 19th 2013, 3:20 PM

    i remember watching an interview with Harry Crosbie bosting about the venues were fully funded and would not be affected by the downturn etc,etc.

    guess it was all spin.

    41
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    Mute Tony Skillington
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    Apr 19th 2013, 11:31 AM

    Thought the Point would have paid for itself many times over by now.

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    Mute vv7k7Z3c
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    Apr 19th 2013, 11:39 AM

    Again, just for the benefit of readers: The O2 (the former Point Theatre) is not affected by, or involved in any way with, these proceedings.

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    Mute Eugene p Harrington
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    Apr 19th 2013, 11:43 AM

    Nothing is ever what it appears when receivers are involved.

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    Mute Pauline Keene Tyrrell
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    Apr 19th 2013, 6:49 PM

    Are peoples tickets for upcoming shows ok ?

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    Mute vv7k7Z3c
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    Apr 19th 2013, 10:10 PM

    Yes – perfectly. All the operations are continuing their operations uninterrupted.

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    Mute FlopFlipU
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    Apr 20th 2013, 7:26 AM

    The low hanging fruit has been plucked and now the root’s are being attacked .
    We have a bit to go yet by the looks of things

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