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Eamonn Farrell

Coast Guard warns members about unofficial survey which claims over half don't have confidence in management

The survey was circulated the same week management shared results of its own official survey.

THE IRISH COAST Guard has warned members about an ‘unofficial survey’, widely circulated to staff and volunteers, which claims to have found more than half do not have confidence in the organisation’s management.

This unofficial survey, the results of which have been seen by The Journal, was sent around to staff and volunteers last week.

In an email yesterday containing survey results, those involved stated they were current Irish Coast Guard unit members “who shared similar concerns and felt obliged to raise and share them nationally”. 

The organisers say 276 people responded to the survey over a six-day period. They claim the survey found:

  • 57% believe the Coast Guard provides a safe and fit for purpose service;
  • 67% believe there has been “an eradication of morale, trust and pride” for frontline members;
  • 58% do not feel that management effectively supports units;
  • 58% do not have confidence in management;
  • 58% feel the Coast Guard has “lost credibility externally and internally”. 

After the unofficial survey was circulated last week, management issued a warning to staff and volunteers

“I have no knowledge as to how this e-mail group of OiCs (Officer in Charge), DOiCs (District Officer in Charge) and AOiCs (Assistant Officer in Charge) has been accessed by the sender of this e-mail however I will follow up on it in terms of data protection,” the management circular stated.

“Please note that neither IRCG or CUAG (Coastal Unit Advisory Group) has any involvement in this unofficial survey which appears to be promoted anonymously and without any information as to its source.”

The unofficial survey was conducted using the website SurveyMonkey and was publicly accessible.

It was circulated to Coast Guard members on the same week as the organisation shared the results of its own trust index and culture assessment.

The official ‘Great Place to Work’ survey, commissioned by the Irish Coast Guard and filled out by 332 members, found 72% expressed medium to high trust in the organisation. 

The Coast Guard scored high across the board; 83% on ‘socially friendly and welcome atmosphere’; 70% in ‘competence in coordinating human and material resources’ and 71% in ‘supporting professional development and showing appreciation’.

  • 64% of respondents agreed they could ask management any reasonable question and get a straight answer;
  • 56% agreed management involves people in decisions that affect their jobs and work environment;
  • 59% agreed management delivers on its promises;
  • 60% agreed promotions go to those who best deserve them;
  • 77% agreed it is a great place to work;
  • 74% agreed it is a psychologically and emotionally healthy place to work.

The Irish Coast Guard did not respond to a request for comment on the results of the unofficial survey.

With additional reporting by Adam Daly.

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13 Comments
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    Mute The Divils Avocado
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    Mar 30th 2021, 6:24 AM

    No smoke without fire. An eradication of morale would fit with the recent reports on banning its members from partaking in a dance that every other emergency and voluntary rescue service in the country took part in. Publicising the organisation for all the wrong reasons. I don’t think I’d have much confidence in the management.

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    Mute David Corrigan
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    Mar 30th 2021, 6:17 AM

    “The official ‘Great Place to Work’ survey, commissioned by the Irish Coast Guard…”

    One would have to wonder if there are any connections between management and the company behind their own survey.

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    Mute Anto Curran
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    Mar 30th 2021, 6:56 AM

    @David Corrigan: wow that’s a fairly baseless accusation, one would have to wonder if there’s any connections between yourself and the unofficial survey that has no accountability or transparency (see I can do it too)

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    Mute David Corrigan
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    Mar 30th 2021, 7:02 AM

    @Anto Curran: Their own commissioned survey paints them in good light while the “unofficial” survey says that things are not so good within camp. Couple this to the fact that there is plenty of evidence of underhanded behaviour in this country means that there will always be suspicions around internally driven surveys.
    It’s not that hard to understand Anto is it?

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    Mute Madra
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    Mar 30th 2021, 7:21 AM

    @David Corrigan: those ‘Great places to work’ are a joke. A company I worked for won it once. They had more staff out on mental health issues due to senior directors and bully boy tactics.

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    Mute David Corrigan
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    Mar 30th 2021, 7:34 AM

    @Madra: Stone cold. There are a lot of people in this country who refuse to believe that kind of thing. It just couldn’t be true they say!!!

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    Mute Petulant mcbarity
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    Mar 30th 2021, 10:41 AM

    @David Corrigan: An unofficial survey might easily have a bias, being started by and forwarded to people with a grudge already.

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    Mute patrick boland
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    Mar 30th 2021, 12:48 PM

    @Madra: but it’s a great place to shop??

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    Mute Fintan Keating
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    Mar 30th 2021, 8:30 AM

    Why use a picture of RNLI boat and crew? Very different organisations.

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    Mute Mick McGuinness
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    Mar 30th 2021, 6:40 AM

    How many people actually use or know about the Coast Guard. Very few I’d imagine they do a great job when needed.

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    Mute flexfinn
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    Mar 30th 2021, 7:15 AM

    @Mick McGuinness: tbh here, everybody knows how good a job the coast guard and their volunteers do and luckily not many need to use their services

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    Mute Pat O'Leary
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    Mar 30th 2021, 10:21 AM

    Just as an aside, any sign of the official report on R116 crash in March 2017 (that would be fully 4 years ago) ever being published?? Not aware of any equivalent accident where within a couple of days they had the wreckage + a rough idea of what had happened, yet four years on people still waiting for the official accident report.

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    Mute Gavin Tobin
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    Mar 30th 2021, 10:17 AM

    Ask the right question, get the right answer?

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