Sign in. It’s quick, free and it’s up to you.
An account is an optional way to support the work we do. Find out more.
WITH IMMEDIATE EFFECT, the UK company behind Carphone Warehouse announced earlier today that it will close all 80 of the phone retailer’s stores in the Republic of Ireland.
In a statement, Dixons Carphone said it expects some 486 employees to be made redundant as a result of the decision.
It’s a decision, the company said, informed by changing consumer trends and decreased footfall over the past year as a result of the pandemic.
“Customers are changing the way they buy mobile devices and connectivity, replacing their handsets less often and buying them separately or as part of more flexible bundles,” Dixons Carphone said in a statement.
Although the Carphone Warehouse website was down earlier today, it’s now back up and running with information for consumers who might have concerns.
Eoin Clarke, managing director of price comparison website Switcher.ie, said,
“This is hugely frustrating for loyal customers of Carphone Warehouse and consumers should not suffer because of their closure.
“Phone or broadband contracts taken out through Carphone Warehouse should continue as normal but if you have concerns contact your network provider directly.
Phone contracts
If you’ve bought a plan through the shop, you might be wondering how the decision affects your contract.
The answer is that it shouldn’t and normal service should continue.
Carphone Warehouse operated as a one-stop-shop for phones and plans, selling on behalf of Ireland’s biggest operators like Eir, Three, Vodafone, Virgin Media and Lycamobile.
To confuse matters, Vodafone stopped selling its phones through Carphone Warehouse earlier this year and, reportedly, Eir was also in discussions about terminating its sales relationship.
But if you purchased your phone plan – for any network, including Vodafone and Eir - through Carphone Warehouse, the message from the company and consumer experts is very clear: don’t worry.
In response to questions from The Journal, Carphone Warehouse said that their former customers’ phone services will “continue as normal”.
But if you still have a query or concern about your contract, the UK company is urging people to contact their service provider directly by calling:
Returns and refunds
If you bought a phone or plan from Carphone Warehouse in the last 28 days and are looking for a refund or a replacement, the company is urging you to send an email to CUSTOMERCAREIE-CPW-IE@CPWPLC.COM.
“We will advise them directly how they can return the phone and receive their refund,” a spokesperson said.
But if the purchase was made more than 28 days ago, it’s a bit more complex.
“Unfortunately, all sales are final after 28 day returns period,” according to the company’s website.
“If you believe you have a legitimate reason that you could not return the phone within 28 days please email CUSTOMERCAREIE-CPW-IE@CPWPLC.COM and it will be reviewed on a case by case basis.”
To embed this post, copy the code below on your site
Don’t bother ringing that Eir number you’ll get the vaccine quicker
@Ken: I know someone who decided to get a job in Eir so they could disconnect their broadband. It was a quicker process. (Joke). Lol
@Ken: bullshïtt I rang them today to renegotiate my new contract and got through in 2 minutes. An hour later I rang back to confirm after shopping around and got through in 2 minutes. In between ringing Eir I rang Vodafone and was waiting 10 minutes.
Lucky you, the majority of people have the exact opposite experience when contacting Eir. They earned their reputation for a reason
@Talkingsense 2.0: all call centres are the same it all depends on time of day also if you ring at lunch time you should expect it’ll be busy or evening times. Some people expect a call agent to be there waiting for them to call. In my experience Eir had problems where your wait time could be over 30 mins and half way through the call would disconnect now they’ve improved considerably.
All call centres are the same but some are better than others. Eir’s is a disgrace. 30mins is a short wait time by their standards no matter what time of day you call. Ive had issues with their service many times and most if not all calls were a minimum of 40 minutes waiting.
With your luck I would seriously consider buying a lotto ticket now.
Only the beginning unfortunately
Covid being used as an excuse here as will
many more companies use it as well that company has done very well in Irish Market over last 20 years dreadful day for the employees losing their jobs and for lack of competition in telecom market
CUSTOMERCAREIE-CPW-IE@CPWPLC.COM
Lol they really want to hear from you with that address
UK or US company? Might aswell go straight to China.
The VAT carousel no longer working for them
have your say