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Teresa Kelleher's mother, Margaret, died in Ballynoe during the third wave of Covid-19 RTÉ Investigates

'Just ignore the bell': Whistleblowers raise concerns about patient care in nursing homes

In some homes Covid-positive and Covid-negative residents were placed in the same areas, Prime Time reported tonight.

WHISTLEBLOWERS AND FAMILY members of people who died in nursing homes during the Covid-19 pandemic have raised concerns about how facilities handled the third wave of the virus earlier this year.

During the first wave of Covid-19 in March and April 2020, residents in nursing homes were 28 times more likely to contract the virus than those living in the community. Nearly 1,000 of these residents died – more than half of all Covid-related deaths at the time.

Now family members whose loved ones died during the third wave of the pandemic in January and February 2021 have said lessons were not learned from the earlier waves.

On Prime Time tonight, RTÉ Investigates reported that some nursing homes were quickly overwhelmed again earlier this year.

The programme reported that agency care staff brought in to assist in Cahercalla Nursing Home in Co Clare said they raised concerns with the health watchdog Hiqa about the standards of care being provided in the home, including Covid-positive and Covid-negative residents placed in the same areas.

Scabies outbreak

As a result of the concerns raised, Hiqa carried out an inspection. One whistleblower who spoke to RTÉ Investigates recounted being told not to answer a resident’s call when the bell was rung, “she just said to me don’t go down if he rings the bell, just ignore the bell”.

According to the programme, carers noticed that a number of residents had skin sores, including a woman who had clearly visible sores on her back and hand, “she asked me to scratch her back and I lifted up her vest there were two huge scabs on her back and they were so sore”. A number of days later an outbreak of scabies was reported in the nursing home.

As the third Covid wave unfolded, a whistleblower who cared for Margaret Kelleher in Ballynoe Nursing Home in Cork emailed the HSE stating: “I begged for intervention to try and save lives, I literally begged them.”

Twenty-one residents in Ballynoe Nursing Home died from Covid-19 in January and February.

Margaret Kelleher’s daughter, Teresa, said: “That is a staggering amount in a 51-bed nursing home. We really need answers into why did it get so bad. Why was the death rate so high? We need the answers for ourselves but also to prevent it happening elsewhere.”

Residents’ families have called for an inquiry to take place. In the same nursing home, Kathleen Thompson’s family had to watch her dying from an outside window.

Recalling this, her daughter Christine Brohan said: “She was in the room on her own dying, not knowing that we were there. For a woman who loved company to die on her own, it is something that we are never going to get over. When she did pass away my brother had to go around to the front to tell them.”

Christine’s brother John Thompson added: “It doesn’t give us closure, you know, the fact that it’s ongoing at the moment … Hopefully when the inquiry is done something will come out of it, it will ease the pressure.”

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    Mute Twitruser2021
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    Apr 23rd 2021, 9:41 AM

    I think another contract by an outsourced development team, contracted by another provider, who can consult on the other contractors contract is required. Or has ESB not done this? Recognition of the Union and pay them fairly. Outsourcing is a race to the bottom by corporations. Keep it cheap for technicians while management lick the cream off the profit’s.

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    Mute Pseud O'Nym
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    Apr 23rd 2021, 10:27 AM

    @Twitruser2021: the ESB is a semi-state I’m afraid – whatever profits are made don’t go to “management”.
    Existing ESB unions are poison as it is, milking the lot of us. No surprise they don’t want to recognise a new one.

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    Mute JG
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    Apr 23rd 2021, 10:50 AM

    @Pseud O’Nym: = naivety at its greatest

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    Mute john s
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    Apr 23rd 2021, 12:52 PM

    @Twitruser2021: bull one of the best paid employees in the country. Greed that is all it is. Unions = dysfunctional

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    Mute Bull McCabe
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    Apr 23rd 2021, 6:50 PM

    @john s: get a job with them so!

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    Mute Airwave81
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    Apr 23rd 2021, 10:48 AM

    What the ESB are saying is the will only negotiate with “Approved Unions “ those who the company deem appropriate . The day the employer tells the worker who can and Cannot represent them is a bad day for workers everywhere .

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    Mute john s
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    Apr 23rd 2021, 12:53 PM

    @Airwave81: not true, you will fine that it is the original union that won’t let employers recognise competion unions.

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    Mute Bull McCabe
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    Apr 23rd 2021, 10:22 AM

    Why don’t the company engage in talks with the union? The union is willing to meet them on the matter but they refuse!

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    Mute John Joseph Barry
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    Apr 23rd 2021, 10:38 AM

    @Bull McCabe: I would guess the other unions don’t want a new union infringing on their patch. The official unions will want to be the only workers representatives. Management would be the same, It be a nightmare if dozens of unions popped up and they all want to negotiate separately.

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    Mute HearMeNow33
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    Apr 23rd 2021, 9:36 AM

    Power to the people

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    Mute len len
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    Apr 23rd 2021, 11:19 AM

    This is a union battle, does ictu recognise this union. I knew sliptru would be involved. I hope the ESB go to the wrc. They have significant members and should be recognised..

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    Mute Ciaran Burke
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    Apr 23rd 2021, 1:56 PM

    Effectively what they are saying is we have no way to influence this union so we won’t speak to them.

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    Mute john s
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    Apr 23rd 2021, 4:35 PM

    @Ciaran Burke: no what they are saying is the other unions won’t let them talk to them

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    Mute Richard Mccarthy
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    Apr 23rd 2021, 8:29 PM

    One of the best paid group of employees in the country with pensions to match going on strike,many large european economies have better systems in place with one union representing all company employees, multible unions representing a few thousand employees is ridiculous that no employer wants to have to deal with.

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    Mute Terry O Shea
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    Apr 23rd 2021, 8:36 PM

    @Richard Mccarthy: The Esb don’t pay the Electrical rate so no they are not the best paid in the country .

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    Mute john s
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    Apr 23rd 2021, 9:01 PM

    @Terry O Shea: bull, these are probably getting more and they have a big pension

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