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Increased demand for PCR testing puts strain on HSE booking systems

The HSE has said it has capacity for about 225,000 PCR tests this week.

LAST UPDATE | 21 Dec 2021

AN INCREASED DEMAND for PCR testing is putting pressure on services, with some users of the HSE portal reporting that it crashed as they attempted to book a test.

The HSE has said it has capacity for about 225,000 PCR tests this week, with private operators supplementing state-run testing centres.

Capacity for testing has increased from 100,000 earlier this year, with HSE CEO Paul Reid saying it will “reach 250,000 by the end of the year”.

That capacity is being stretched ahead of Christmas and the dominance of the Omicron variant of Covid-19. Tánaiste Leo Varadkar has said people should expect a record number of cases in the coming days. 

Self-referral test booking is done through the HSE’s portal, with people eligible for a test if they have symptoms or have had a positive antigen test. 

Booking slots are grouped on a county-by-county basis and are made available 24 hours in advance.

The demand for testing has made tests difficult to book in some areas, with some users telling The Journal that they received an error message as they attempted to book a slot. 

The HSE has said that there was an issue earlier today with the booking system which “was resolved quickly”. 

In response to previous queries about testing capacity, the HSE said it monitors demand “on a continuous basis” and works to further increase capacity if required. 

The HSE has put in place additional measures over the last number of weeks to increase the level of Covid-19 testing available across our communities. This has included opening additional pop-up testing centres with the support of the National Ambulance Service and the Defence Forces, the recruitment of additional swabbing staff, and engaging private testing providers to provide testing centres on behalf of the HSE. 

The agency added: “We are continuously recruiting into our community testing service, and across the whole process there are almost 2,000 people employed”.

Speaking to The Journal, David Rock of private testing provider RocDoc said it is providing about 1,500 tests a week in Dublin and about 700 in Cork and Shannon for the HSE.

Rock says that RocDoc’s testing centres are currently “extremely busy” and that the company has, for example, “ten times more staff” on St. Stephen’s Day than normal. 

The company is only closed on Christmas Day to give staff a day off.

“We’re absolutely inundated and the problem is people have left it so late to book as well. For this short period of time, there’s only what two three weeks where the testing numbers are quite high. It’s very hard to employ staff just for three weeks of the year, it’s similar to shops on Black Friday, you never have an enough no matter how much you put on,” Rock says.

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    Mute Eoin Fleming
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    Aug 18th 2015, 8:34 PM

    Backstreet boys and heavy metal tapes in the same collection. Unbelievable.

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    Mute Paul Roche
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    Aug 18th 2015, 8:26 PM

    What an unbelievable, incredible story.
    Literally.

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    Mute Maire Ui Riain
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    Aug 18th 2015, 11:06 PM

    It’s totally exaggerated.

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    Mute Marc Power
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    Aug 18th 2015, 8:20 PM

    inspirational example of what hard work and perseverance can do. ..even under difficult circumstances

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    Mute Maire Ui Riain
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    Aug 18th 2015, 11:06 PM

    It’s rubbish…..he’s an educated Indian……..from a middle class family…..

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    Mute Oisin Gilmore
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    Aug 19th 2015, 3:08 AM

    A lot of successful people tend to underestimate the role luck has to play. Without the right timing and luck, most ideas for businesses usually fail.

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    Mute Elma Phudd
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    Aug 18th 2015, 8:44 PM

    Slumdog Billionaire

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    Mute Maire Ui Riain
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    Aug 18th 2015, 11:05 PM

    That article is complete rubbish….his father was an engineer, his mother went to college……age grew up in a slum in Indian…..you obviously don’t know India, educated Indians or anything about the cast system or slums in Indian…….what Bol ix

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    Mute Elma Phudd
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    Aug 18th 2015, 11:53 PM

    ‘Runaway living in a slum’. It’s not misleading.

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    Mute David Kelly
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    Aug 19th 2015, 12:14 AM

    who would take a picture of their computer right before they run away from home?

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    Mute Charles Rex
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    Aug 19th 2015, 9:37 AM

    I heard about this Indian guy…

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    Mute andrew haire
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    Aug 18th 2015, 8:55 PM

    Not clear has to how he made his billions.

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    Mute Elma Phudd
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    Aug 18th 2015, 9:01 PM

    It’s all there.

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    Mute andrew haire
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    Aug 18th 2015, 9:03 PM

    No it isn’t. Selling advertising to destitute Indian women !??

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    Mute Elma Phudd
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    Aug 18th 2015, 9:12 PM

    That was his original IPO. He had no money left from that, the article states. Then came up with an idea for mobile augmented reality advertising, called it Blipper and based on the latest round of funding the co. is now worth over 1bn. Doesn’t make him a billionaire though unless he can sell the whole thing.

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    Mute Darach Malone
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    Aug 18th 2015, 10:32 PM

    he hasn’t “made his billions”. it doesn’t even say that. I’m guessing you read some of the story and commented despite the fact it says clearly that he has a startup that is now valued at $1.5bn. an excellent achievement whatever way you look at it.

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    Mute john
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    Aug 19th 2015, 2:29 PM

    Just downloaded the app. Its Rubbish!

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