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PASSENGERS WHO MISSED a flight on Sunday due to long queues for security at Dublin Airport do not have “an automatic right to redress” for any costs incurred, Ireland’s consumer watchdog has warned.
Over 1,000 people missed flights at the weekend, which airport management said was due to a number of security staff absences that had led to lengthy queues. Customers are being encouraged to contact their airline or travel agent about rebooking as soon as possible.
Dublin Airport Authority (DAA), the semi-state company that operates both Dublin and Cork airports, has committed to compensating affected passengers. The company may also face financial penalties as a consequence of the chaotic scenes witnessed over the weekend, regulators have confirmed.
Speaking on RTÉ Radio 1 yesterday, Kevin Cullinane, Head of Communications at DAA, apologised for the lengthy delays at security.
He said the company would “recompense anyone who is out of pocket” because of the delays, urging them to get in contact by emailing DAA at customerexperience@dublinairport.com.
But details of the compensation scheme are yet to be revealed.
Aer Lingus, meanwhile, confirmed that it will waive rebooking fees for anyone who missed a flight on Sunday due to the delays.
But in a post on its website last night, the Competition and Consumer Protection Commission (CCPC) said passengers who changed their flights may still have to pay higher prices for a rebooked ticket.
“If you booked your flight directly with an airline, you do not have an automatic right to redress from your airline if you do not make it to your flight departure gate on time, even where this was due to security delays within the airport,” the watchdog said.
If you plan to go ahead with your trip, you should contact the airline as soon as possible to discuss which rebooking options may be available to you. Some airlines have agreed to honour tickets and waive fees for booking changes, but you may still have to pay any increase in the cost of the ticket.
While passengers await more details from DAA on the level of compensation it will offer, the CCPC urged anyone affected by the delays to keep copies of any receipts for expenses related to the delays including meals, rebooking fees or hotels.
“It may also be a good idea to keep copies of taxi receipts, bus tickets or airport parking tickets, in the event that you are asked for additional proof that you were at the airport within the recommended timeframe for your flight,” the Commission said.
Anyone who missed a flight booked as part of a package deal, meanwhile, will have “a number of strong rights and protections”, according to the CCPC.
It said, “This includes the right to cancel your package holiday as a result of unavoidable and extraordinary circumstances that significantly affect your ability to travel to your holiday destination. In these circumstances, you are entitled to a full refund of your package holiday price, without paying any cancellation fee.”
The next step for anyone in this situation is to contact their travel organiser as soon as possible to explain their circumstances, the Commission urged.
“If you don’t want your holiday to be rebooked for a later date, you can instead exercise your right to a full refund, without paying a cancellation fee,” it added.
Anyone who bought travel insurance for their trip should check the terms and conditions to find out if it covers airport delays.
Separately, the Commission for Aviation Regulation (CAR) has confirmed that DAA could be financially penalised over last Sunday’s delays.
In a statement, the CAR said it has “a comprehensive set of service quality metrics” and “targets”, which apply to Dublin Airport. If those targets are not met, “associated financial penalties may be applied,” the regulator said.
While the penalties were paused throughout the pandemic — due to staff shortages and the disruption caused by public health restrictions — the CAR said it informed DAA that the regulator is “less likely to waive penalties unless extraordinary circumstances exist” this summer.
“We have yet to consider possible extenuating circumstances in relation to events since the start of the summer season,” the CAR added.
Outgoing DAA chief executive Dalton Philips will appear before the Oireachtas Transport Committee tomorrow to discuss the airport crisis.
In a statement this afternoon, DAA said Philips and members of his management team met with Minister Ryan and Minister for State for International Transport Hildegarde Naughton earlier today.
“At the meeting, DAA outlined plans to manage the passenger experience this June Bank Holiday weekend and into the extremely busy summer holiday period ahead,” the company said in the statement.
DAA also said it had updated the ministers on how Dublin Airport intends to compensate passengers who missed flights last weekend although no details have yet been given.
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What a brave little girl.I hope this piece of human trash is caught and taken off the streets.
Prison is not the only answer, rehabilitation is always the key.
Mr fantastic
The only rehab for this type of human is to saw off both his arms!
And I’d gladly do it.
An eye for an eye leaves the whole world blind. These problems can always be solved using a cool head and some compassion.
Please stop feeding the trolls
Are you for real?
Castration is the only answer.
Yeah but cuddles and chats for s(um leaves the whole world open to a repeat of their actions.
Treat a troll like a mushroom, keep em in the dark and feed them shite
The government has no right to take away the man’s sexuality. Corrective behaviour therapy and strict rehabilitation is the only way – as per Scandinavian countries.
@ mrsfantastic : if someone does it to your kid you wouldn’t be talking about rehabilitation. To prey on children should be life or a death penalty no grey area no rehab. Simple as.
Ciaran that sounds like a waste of taxpayer’s money. Correct his behaviour, ensure he’s a changed man then let him back as a productive member of society. Everyone wins.
Mrs Fantastic…
If I saw someone putting a jacket over a child and bundle them into a car screaming, I wouldn’t hang around to wonder if they needed counselling. They may need it after I’d be finished with them though…
Would you have compassion if your 7 yr old child was raped and murdered? ?
Fantastic is pure trolling as provocatively as he can.
There is no method of rehabilitating and “curing” child abductors or attempted child abductors. They are driven by overwhelming needs.
Permanent incarceration is the only solution. Otherwise, this man will strike again, in the way that the man in Calais did.
Guys Mrs fantastic is just baz /patjoe etc trolling ..he was using an account called Jason Matthews during the week until he started answering himself . Looked like a right Muppet ..
Quincy stop trying to derail this discussion, that’s what trolls do.
Mrsfantastic: Some can’t be rehabilitated. It’s a harsh truth, but a truth all the same. I study behaviour science as a part of my psychology course and simply put a person with a perverse psychical structure can not be rehabilated. They only learn two things, and thats how not to get caught the next time, and how to improve their hunting techniques. Rehabilitation is a pipe dream for someone eith that psychological structure. Death is much more simple punishment for child abduction and other serious child related offenses in my opinion.
P.S: if there is added cost to saving an innocent child from a cruel fate at the hands of a monster then i would gladly pay more in tax to see such preditors segregated or removed from decent society permanently.
Ciaran I don’t have time to read all that. I can tell by your tone that you don’t know what you’re talking about.
If your going to troll, at least be interesting
Mrsfantastic:
You can’t read a paragraph and one sentence post script,and yet dare have the audacity to tell me that I don’t know what im talking about? I study the science of human behaviour at university which makes me quite knowledgeable on this issue. You look very foolish now with that response.
The science of human behaviour:
Why would you like fries with that?
No no, patjoejoe is just one account.He types like a ten year old.At least the rest of the trolls are coherent in their typing.
All well and good until someone is accused and terminated in error. That’s why we have the judiciary because victims don’t want justice they want revenge.
Since when do people who study degrees about human behaviour get jobs in Ireland?
That continues to fail the victims constantly in this country.
Mr Fantastic it’s people like you that i worry about Sick Fuxker ! There is trolling and there is You !!!
Get a life
You are getting a hammering Fannytastic :) Give up! #poorfella
I think Mrs F needs some rehabilitation…lots of it
Oggie I like your shades.
@ mr fantastic
Compassion is not the right word for starters.
Let me remind you, just in case you didn’t fully read the article.
He threw a jacket over a seven year olds head and tried to abduct her.
Have you even thought what that little angel must have went through??
Your not a sitting judge by any chance are you????
Since they consider whether to become drug councillors, clinical psychologists, applied behaviour analysists who create and implement therapies for children with autism and people with addiction problems as well as applying the degree to hr, customer service , or setting up an organisational psych firm to improve businesses training, productivity and relations with employees and customers or working in the garda or police abroad as hostage negociaters. I dont know where could ever use that?(sarcasm)
Ciaran it’s a bit arrogant to expect people to read these long essays of yours.
@Al
You’ve obviously come across this fantastic idiot before?
What’s the point?
Ciaran -it’s ‘counsellors ‘ ~oggie~
An essay includes an abstract, introduction, discussion, conclusion and reference section its a mere paragraph.
Oggie im on my tablet but you are right my mistake. :D
*I’m. You really a college student?
Best of luck with your degree :) Word of advice – don’t hand your CV into Olive Travers #lol
At it again, Mrs Not-So-Fantastic!
Ciaran…its a troll…a sick in the head troll at that…probably some mid 20′s something, sitting at home cause he’s really called billy nomates.
There are much more appropriate articles to troll…a 7 yr old being nearly abducted is not one.
Please people, trolls feed off the oxygen of attention. Don’t give it to them.
Ciaran. This troll wants you to engage. Why would you give it the attention it so clearly craves?
STOP FEEDING THE TROLL!!
Rehabilitation would be wasted on the troll.
Haha yes I am, and when I am having a conversation rather than writing an essay. I tend not to care about commas and apostrophe’s when getting my point across. We digress, the conversation is about the poor girl, I would like to express my relief that she escaped, and would like to wish her and her family all the best.
He posted on an article above this about child who died ( it was removed thankfully).. I really don’t know why anyone would troll an article like that …
Oh I know jenni but I’m up for an argument. I’ve met mr fantastic this idiots alter ego before on other stories. I find it disgusting how someone could troll on such things, but some have no class.
Found the kidnapper.
Ciaran, do why bother feeding the troll? Seriously , like I said, this was about a 7yr old…its not a good trolling or argumentative article, as I’m sure we are all united in our thinking about the sc*》bag, that tried to abduct her. And be respectful of the family and the girl herself(and it might go to court so we are not helping her).
The pr!ck that tried to harm her should get his comeuppance.
But trolling could be done on another article
Agreed jenni this is disgusting thing to troll on.
And now Kavana/aidan is trolling me….i’m moving on…but Ciaran, you did make some good points.
As did you thank you jenni. What kind of person could troll on such a thing?
Wrong!!! Victims don’t get justice and are left with little else but revenge
Ok so go everyone report the comment then repot the twitter account. Trolls need reporting.
Decapitation more like
People do report every time the account is used and most know the other names it uses aswell
Oh mr fantastic what a stupid response. Hold your hands up and admit you are mistaken and move on
Actually an eye for an eye would leave on person with one eye
You really shouldn’t be studying behavioural science or psychology if you see death as a much more simple punishment
What kind of a person are you? Do you not see what a serious issue this is? I find it frightening that nut jobs like you are allowed live around normal people. If it wasn’t for you these abductions / attempted abductions & abuse against children just wouldn’t happen. There’s some reason why you defend them……..
He’s only saying those things to provoke a reaction out of you . you are best to ignore became otherwise you are giving him what he wants .
What do you think he was going to do to the little girl !!!??? Think about that and then comment about Rehabilitation . There simply cannot be for people like him.
Why was a “7 year old girl” walking HOME ALONE from SCHOOL in the first place? Surely Social Services need to pay the parents in question?
a visit!
I read in a different article that she has a special needs brother who gets dropped home by a bus and her mam needs to be at home for when he gets home.
She gets a lift home off her friend’s mam who drops her at the end of the road and she walks home from there.
Thought the same thing myself
Don’t put this on the parents. You have to let a child grow up.
FYI. She was dropped by another parent a short distance away. This happened very close to her home.
She gets a lift to within a few yards of her home as her mother has to collect a special needs sibling. You really shouldn’t be deflecting blame away from the sc* mbag who attacked her.
At 7 years of age in this day and age? Get realistic will you!
Get over yourself glen, no one is deflecting blame on to the parents, the only one to blame is the creature who did this, but given the article offers no explanation as to why a 7 year was walking home alone its a valid question
I’m ashamed to think I share even part of my name with you, Kavana!
What are you on about Mary?
Read the article before u blame the parents
Not at 7 years old
Joan Burton thinks it is perfectly acceptable to leave a 7 yr old alone….
20 years ago when I was 7 years old I used to walk half a mile down the road on my own to my neighbours house to get eggs for my mam. If I had a child in this day and age I would be fairly hesitant to take my eyes off them for a few minutes with all the crap that goes on these days…
Where did you get that snippet from Pontius??
Some ould statistic wheeled out on a half listened to radio programme recently informed me that the number of child abductions by strangers in 2012, the last year for which figures are available, was zero. I’m not at all surprised by your assertion, Pontius. There’s lot of hysteria out there, but dig deeper and it’s all about how I’m a better mammy than you are kind of stuff. The holier than thou brigade, proving themselves at the expense of others. You know the type.
Horrendous, this creep needs to be caught. Hopefully this little girl won’t be scarred for life. We need to be extra vigil with children on our streets especially after what happened in France. Sad that we have to say this.
That’s shocking!! Fair play to the little girl very lucky escape…
It always baffles me when I see little kids walking to and from school on their own. There is no way in hell I would let my kids out on their own
I can only assume that the red thumbs are similar minded parents who allow to let there young children walk home alone from school and support such child neglect!
Kavana, I was going to give a diplomatic answer, but your just another troll. And an awful one at that
Not a troll love, it’s a valid opinion – a child of 7 years of age allowed to walk the streets alone! The parent or adult who was meant to be looking after this child clearly neglected that child! If that child was abducted or gods knows worse you’d along with out idiots would be singing from a different hymn sheet tonight – so get off your high horse love and pick on someone who is really a troll and could back with a valid opinion or argument!
Dont call me love.
Ok Love!
Looks like your the troll Jenni (Love) Cutie given all your tweets are comments on the Journal.
Ahhhhhhhhhhh.Aidan is back. Ok go on…do your usual trolling crap…I’m over it. One things for sure, anyone can check my twitter account, nothings changed.
Get real Jenni! I’m not a troll it’s a valid comment I made, a 7 year old should not be out walking alone especially from school! Obviously you think it’s great for 7 year olds to be walking alone by themselves, shows what a responsible person you are. I hope no one gets kidnaped in your family/friend circle, you’d probably say the troll took them! God love ya Love!
No that’s not a valid opinion. We don’t know the full story yet. For all we know , she was dropped off around the corner or at the top of the road and had to walk a hundred metres to her house. We don’t know everything yet, and jenni asked you to stop calling her love. It’s disrespectful to keep doing so refer to her by name please.
And whom are you? The Journal Police – click on Jenni and every tweet she has made is a comment posted on The Journal yet she calls me a troll. Yes I agree the full facts are not known however, it states walking home from school so therefore I can’t agree with a 7 year old walking home from school. I trust no one in this day and age.
No your right that no child should walk home from school on their own. Nope not journal police, just a person who noticed you kept calling her love aftet she told you she didn’t like it thats all.
I’m glad you’re not one of my parents.
That was for Kav…Ciaran you are a gentleman.
Oh, kav/chav…who the feck are you to tell parents whether they are good or not…” a child is brought up by a community”. The child is brought up in a loving community, ons that looks after each other, watches each others back. It was because of this loving community she lived in, that she knew what to do. She is safe now, in the same community she grew up in.
Fair play to the people in ballymun. You are a credit.
The child is brought up in a community? Yet there wasn’t one person in “the community” to drop a seven year old home to her front door?? Ridiculous behaviour letting her walk no matter how short the distance. If the mothers friend can drop her to the top of the avenue she could have dropped her to the door.
Horrible thing to happen but whatever the parent (s) circumstances are, a seven year old child shouldn’t be left to walk home alone no matter how short a distance. Hope the child recovers.
Terrifying. I’m getting totally paranoid about my child. Especially having heard about that poor unfortunate child in France murdered the other day. I know it doesn’t seem important but could there be a bit more respect for the mother – a “Ms/Mrs/Miss” would show some decency….
Wtf !!!! Enough’s enough !!!! Puts the shivers up me.
Too many weirdos out there
I’d happily volunteer to beat the animal for a few days.
Happily loan you my sledgehammer to do so.
Hmmm Charlie are you advocating violence? This from the constant SF IRA basher who denounces them for using violence and was very vocal in the recent Journal articles on recent highlighted cases? I said then as I do now, those victims chose their perps punishment, if it was me I know what I would have picked, as would you Charlie hypocrite
7? On her own? Should have put a flippin target on her head before she left the house as well.
She got a lift to the end of her Road as her mother had to collect her special needs brother. But please do continue to blame the parents. You seem like the type of person that thinks what the victim was wearing is relevant in a rape case.
Wow what a brave little lady hope they catch this parasite quick.
He should be given an O.B.E. One behind the ear.
My sentiment exactly. I tried to relay this point to the FG trolls when they kept banging on about the IRA moving rapists around, however, as I said during that debate that if they had the option of punishment what would they have picked? I know if anyone touched my little angels then they’d be disappeared as would any decent parent also. These people can’t be changed so only one fitting punishment
Red hot poker where the sun don’t shine is proper rehabilitation. Absolute fcuking dirtbag.
Did this really happen? They say it happened this week sometime. Surely if it did actually happen it would have hit a more serious media
Yea im a bit sceptical about this story myself
Child was screaming she was dropped to school. The question then becomes why did you not walk the child to school ?
I’m just doubt founded as to way a 7 yr old was walking alone on her way home from school?
Easily resolved…catch this piece of shit and make sure he is unable to attempt this again….whatever is necessary.
Was she walking alone ?
have your say