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Sam Boal / Photocall Ireland

Ulster Bank compensation scheme expected today

Details of the package will be announced later today, according to reports.

ULSTER BANK IS due to reveal details of compensation for the more than 600,000 customers affected by its massive technical issues during the summer.

U.TV learned yesterday that a restitution package will be announced today after it has been approved by regulators. The group has been in talks with the Central Bank about how it is dealing with the fallout from the so-called technical glitch which saw customers unable to access their accounts for a number of weeks.

Ulster Bank’s parent group RBS has provided for €35.5 million in expenses relating to the “clean up” of the issues in its latest accounts. It admitted that Ulster Bank’s customers “experienced extended problems with their accounts” because they were addressed last.

The group made promises at the time that none of its account holders would be out-of-pocket as a result of the problems. CEO Jim Brown has previously said that he expects the bank to pay out tens of millions of euro in compensation. He also said that he would look at extra ways to compensate customers.

Suggestions of goodwill gestures have been made but it is not yet clear if the bank will follow through with anything extra for impacted customers. About 100 members of the Oireachtas signed a petition in July calling on Ulster Bank to waive all customer charges until the end of January next year.

Any fees or charges that were incurred because of the problems were due to be automatically refunded but the majority of awards are expected to be small. The Financial Ombudsman has said that anybody not happy with their personal settlement can appeal.

The technical glitch occurred on 19 June when an attempt to update the software systems went awry. Difficulties were being experienced by some customers up to 10 weeks later and there is still a notice warning of some outstanding reconciliations appearing on the bank’s website today.

All of our systems are running as normal and for the majority of customers it is now business as usual. There will be reconciliations to some customer accounts as final outstanding transactions are processed.

The Central Bank criticised the group for its poor communications throughout the fiasco and Brown was pressured into giving up his bonus for the year.

Ulster Bank will not be revealing the total worth of today’s restitution package.

4 August: Ulster Bank says ‘normal service resumed’ for most customers>

Interim Results: RBS sets aside stg£28m for Ulster Bank tech ‘glitch’>

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27 Comments
    Install the app to use these features.
    Mute John
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    Jun 6th 2015, 5:32 PM

    Yeah but does it have a shed?

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    Mute Sarah Clifford
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    Jun 6th 2015, 6:52 PM

    More importantly does it have a hot press

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    Mute Shane Cormican
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    Jun 6th 2015, 7:41 PM

    And an immersion switch

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    Mute Daniel R
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    Jun 6th 2015, 10:08 PM

    Will it make him happy?

    67
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    Mute Joe McKenna
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    Jun 6th 2015, 6:24 PM

    There’s a one bedroom flat on Dame Street for the same price.

    294
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    Mute Pearse McMullen
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    Jun 6th 2015, 5:39 PM

    Bog Standard to be fair.

    238
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    Mute Richard Cynical
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    Jun 6th 2015, 6:26 PM

    he must have a very small………

    121
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    Mute Carmo Vanderval
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    Jun 6th 2015, 7:12 PM

    Ego

    56
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    Mute JakeTheMuss7
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    Jun 6th 2015, 5:39 PM

    You can only sleep in one bed a night.

    227
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    Mute molly coddled
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    Jun 6th 2015, 5:58 PM

    Or your ar*se on one chair Jake :)

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    Mute Cheers Geoff!!
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    Jun 6th 2015, 5:36 PM

    It’d remind you of Tony Stark’s place

    172
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    Mute Symbolism
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    Jun 6th 2015, 5:56 PM

    It may be a house but it doesn’t look like a home

    168
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    Mute John Doyle
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    Jun 6th 2015, 5:58 PM

    Yeah but where is the nearest pub? You can’t buy social interaction

    117
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    Mute Mrs Shalakalananaka
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    Jun 6th 2015, 11:33 PM

    Pubs are lamer. House parties all the way.

    11
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    Mute Conor Conneally
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    Jun 6th 2015, 6:38 PM

    I’ve always wanted a Jellyfish room.

    101
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    Mute Nick Caffrey
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    Jun 6th 2015, 5:57 PM

    Obscene.

    97
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    Mute fiachra29
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    Jun 6th 2015, 6:42 PM

    Ah even though it’s excessive look at the bright side, it will generate a lot of jobs for people in the construction and maintenance and who knows years from now long after its owner is dead maybe it will draw tourists much like the historic opulent big mansions all across Europe attract them today.

    47
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    Mute Paul Roche
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    Jun 6th 2015, 5:40 PM

    We usually see record prices for art and stupid property projects like this one just before a major crash.

    91
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    Mute J.Hanley
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    Jun 6th 2015, 6:02 PM

    It’s like a block of flats or an alien space station. No character whatsoever.
    Not for me.

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    Mute Rod_TenⒸ
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    Jun 6th 2015, 5:35 PM

    Can you imagine the water bill

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    Mute Tweety McTweeter
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    Jun 6th 2015, 5:39 PM

    and the LPT…

    62
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    Mute Padraig Piarais Mac AnTsaoir
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    Jun 6th 2015, 7:49 PM

    2 sad and predictable posts within a few seconds of each other. Bravo.

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    Mute Cupid Stunt
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    Jun 6th 2015, 5:59 PM

    I dont think it looks that nice, so its a no from me.

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    Mute David Corrigan
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    Jun 6th 2015, 6:30 PM

    ..meanwhile, there’s people dying of hunger in exploited 3rd world countries… let alone the streets of LA

    46
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    Mute Al Ca
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    Jun 6th 2015, 5:49 PM

    The biggest!……the folks in Texas is going to be mightily pissed off……dagnabbit!

    45
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    Mute potty o shea
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    Jun 6th 2015, 6:08 PM

    Ostenttacios and ugly!

    41
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    Mute joey 83
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    Jun 6th 2015, 6:45 PM

    500m and all the starving people in the world..sad really

    36
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    Mute Mary Murphy
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    Jun 6th 2015, 7:26 PM

    Fools and their money!!

    25
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    Mute Sam McCormack
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    Jun 6th 2015, 8:20 PM

    Jealous methinks – ah rich people, screw them(!) ;)

    19
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    Mute Daisy Chainsaw
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    Jun 6th 2015, 10:25 PM

    Screw em, marry em, live in the mansion, get a good settlement when they ditch you for a younger number.

    21
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    Mute Sam McCormack
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    Jun 6th 2015, 8:29 PM

    According to IMDB he produced a total of 11 films – where did he get all his money from?!

    24
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    Mute joey 83
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    Jun 6th 2015, 6:43 PM

    Kip

    20
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    Mute Martin Hodson
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    Jun 6th 2015, 7:58 PM

    http://theshovingbuddies.files.wordpress.com/2013/05/versailles.jpg

    This is the 90,000sq ft monstrosity being build by David Siegel here in Orlando. You can’t buy class.

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    Mute fact&ionlydealinfact
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    Jun 6th 2015, 7:15 PM

    500 million, he’s having a giraffe.

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    Mute Marie McCormack
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    Jun 6th 2015, 7:35 PM

    Looks like a mini waterland.

    12
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    Mute Austin Rock
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    Jun 6th 2015, 6:27 PM

    For what?

    12
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    Mute Don Knox
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    Jun 7th 2015, 2:38 AM

    Is there a carbon footprint for building this monstrosity? Should I keep sorting my plastic from my paper waste or are we, the 99 percent wasting our time trying to save the planet?

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    Mute Gerard Doherty
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    Jun 6th 2015, 10:47 PM

    I’ll live in the master suite, b plenty enough space thank u very much

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    Mute Good
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    Jun 7th 2015, 12:44 AM

    Perfect timing, considering the drought that is going on fir the last three or so years in Cali…
    http://ca.gov/drought/

    Also..talk about the need to compensate…jeez, how big is big enough…

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    Mute Tommy_Numan
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    Jun 7th 2015, 12:44 AM

    Alternatively you could stack up a load of pallets for a billion dollars.
    Right smack in the middle of Mumbai’s slums.
    http://www.dailymail.co.uk/news/article-1333849/Mukesh-Ambani-s-housewarming-party-80-guests-630m-21st-century-Taj-Mahal.html

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    Mute Lloyd Hetherington
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    Jun 6th 2015, 6:07 PM

    Cosy.

    5
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    Mute yeboyyah
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    Jun 6th 2015, 8:05 PM

    Some Blockbuster…

    5
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    Mute Gem Larkin
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    Jun 9th 2015, 10:04 AM

    SANANDREAS ???

    1
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