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LAST UPDATE | 11 Sep 2022
AER LINGUS HAS said it is “planning for normal operations today, albeit with some delays” after major disruption yesterday.
The airline cancelled over 50 flights at Dublin Airport yesterday following a “major” connection issue with the company’s online system that has since been fixed.
The airline said four flights in and out of Dublin Airport to and from Lanzarote and Newark in New York had to be cancelled.
However, the majority of flights are operating as normal today with some delays.
Affected customers have been advised that they can apply for a refund or book a new flight.
Thousands of people were queuing inside and outside Terminal 2 as a result of the situation yesterday, with many being sent home after spending hours at the airport.
There are large queues at the airport again this morning, but they are not as long as yesterday.
Hundreds of people are currently queuing in Terminal 2 – a mix of people flying out today and others trying to reschedule flights that were cancelled yesterday.
Aer Lingus officials at the airport are directing customers to use the self-service check-in kiosks in a bid to help queues move more quickly.
It’s currently taking about 20 to 30 minutes to get through security in Terminal 2.
— Aer Lingus (@AerLingus) September 11, 2022
In a statement released this morning, a spokesperson for Aer Lingus said: “Any customer impacted by yesterday’s disruptions will be able apply for a refund or change their travel plans, free of charge through aerlingus.com, our call centres and our social media channels.
“Our customer service teams are working hard to provide support for our customers and we have made additional customer service agents available to deal with high call volumes please bear with us as we try to service all customer queries.”
People have been advised to visit the airline’s website for the latest information.
With reporting by Daragh Brophy
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“Free of charge” – What do…they think they could actually ask people to pay extra for their mistake???? The affected passengers should be automatically refunded. It shouldn’t be up to them to apply
@The Exhibition Guy – Stephan Murtagh: They usually have a refund administration charge.
@Paul Hedderman: It’s Aer Lingus’ error so that would be illegal
@Ashling Fenton: Yes, so they they usually have a refund admin fee, and its waived because the issue was their fault.
Not to mention the potential loss of accommodation, car hire and other costs for people who failed to reach their destinations?
Refunds should be automatically administered. They use this ‘apply’ rubbish knowing that some people won’t apply.
Customers can also apply for compensation! https://en.m.wikipedia.org/wiki/Flight_Compensation_Regulation
…and compensation
My flight to JFK left yesterday after a 5 hour delay…with no luggage… and nobody was told… and Aer Lingus told their partner in JFK Jetblue that there was no passengers on the plane, so complete bedlam in the baggage hall.
They spelt “pïss up in a brewery” wrong.
Who would want a refund surely aer lingus should get you on the next available flight or onto a competitors aircraft and onto your destination not messing around at home looking for a refund
‘planning for normal operations’ they should be contingency planning given what happened yesterday, plan for the worst, hope for the best
Dublin Airport is all over the shop today. Loads of flights and 100’s of bags left along along a wall with a piece of paper with the flight they were on. Flew in from Pisa today and 45 mins to get bags, people missing onward travel as a result . It’s mayhem in there.
I arrived for an 11.30 flight to Nice at 9.15am. Queued until 3.30pm in the cold outside terminal 2. Was told if I carried on my bag, as there was no checkin, I could go up to security! Did that and waited until 10pm to board a flight for Nice! Captain announced he was out of his flying time, and flight was cancelled!!!! That was my day! I called my husband to pick me up and went home and booked for Tuesday! Aer Lingus it better go in Tuesday without a hitch!!!!
‘Normal’ Aer Lingus operations. That’s a scary prospect.
This could be a legacy issue within Aerlingus with inadequate firewall protection for their IT server.
@Pierce Richardson:
Doubtful.
Blame has been placed on a third party involved in an IT upgrade. (Who will probably shortly file for bankruptcy).
@Sequoia: Hi do you have the source not doubting you just interested to know more
Aer Lingus think refunding makes the customer whole …. if they had any PR noise they would not only refund the fare but also pro ide sll effected customers with a Free Goodwill Voucher foe the stress and.massive inconvenience they caused … ohh well refund and you can rebook … big deal … not good enough IMO
We got to New York yesterday after a 5 hour delay, they never put our bags on the plane and didn’t tell the passengers. Aerlingus also told their partner in JFK Jetblue that the flight would have no passenger’s so there was bedlam in the arrivals Hall and at Jetblues baggage office. Aerlingus have not engaged with us at all about when we will get our bags.
have your say