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Irish Google rep says bizarre AI results are 'not typical' of most answers

TDs and senators met with tech companies this morning to discuss the impact of artificial intelligence on businesses.

A GOOGLE REPRESENTATIVE in Ireland has said that bizarre and inaccurate results produced through AI are “not typical” of the experience of most users on the search engine.

Google recently launched a feature in the US called AI Overview that involves AI generating a summary of results for the search term that a user enters.

However, users have reported cases of receiving inaccurate or nonsensical ‘summaries’.

TDs and senators on the Oireachtas Committee on Enterprise met this morning to discuss the impact of artificial intelligence on businesses with representatives from Google, Amazon, and Microsoft.

Sinn Féin TD Louise O’Reilly raised the problems with the AI Overview feature with Google’s Public Policy Manager in Ireland, Ryan Meade, who was in attendance.

“What I have read shows that it gives results that can be seen as misleading, like adding glue to pizza to keep the cheese on it, or more seriously, returning results that would say that serial killers or nuclear war have benefits,” O’Reilly said.

She said content like that is “misleading and deeply unhelpful” and asked if Google intends to launch the feature in Ireland and if it has any concerns in relation to that misinformation.

Meade outlined that AI Overview was recently rolled out in the US but has not been launched in Europe.

“It provides an AI-generated overview of the search results that you get for a particular query. It’s been in testing for a while and one of the reasons why it’s being rolled out is that it’s very helpful to users and also they are more likely to click on the links for further context that are provided within the AI overview,” he said.

“Since it’s been rolled out, there have been a few stories about specific queries that have been producing misleading results. Just to describe the way the system works – it is a large language model producing a piece of text that is based on the results that are returned for a particular query.

“These cases are not typical of most users’ experience with the product in that they’re in most cases searches for uncommon pieces of information with a limited number of search results.

“But I think the important thing is that we are continually refining these models and continually testing. That product is part of our lab experiments, in which each of these instances is fed back into the systems that review and refine and make the system safer.”

He said he did not have any information about whether Google intends to launch the feature here but that if it did, it would be “in conjunction with discussions with regulators”.

In response, O’Reilly said that reports about certain results “wouldn’t massively fill me with confidence”.

“I appreciate your point in relation to it being a discrete and a small number, but for some of those results, which I’m not going to ventilate here because they don’t deserve an airing, it is incredibly disruptive,” she said.

Meade said that “mixed in to some of those genuine cases there have been some mock-ups of results that weren’t actually returned”.

All three tech companies present made cases to the politicians about why they believe AI will be an important part of work in the years to come.

Sasha Rubel, Head of AI/Gen AI Policy for the EMEA region at Amazon Web Services, said that regulators should support innovation and experimentation in AI.

“We need innovation-friendly regulation; effective-risk based legislation for AI  that protects citizens and their rights and encourages trust while also allowing for experimentation  and practical application of AI,” Rubel said.

Similarly, Kieran McCorry, National Technology Officer at Microsoft Ireland, said Microsoft believes there is merit in regulators setting up a committee “focused on the use and deployment of AI, open to all voices and all communities”.

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    Mute David Field
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    May 29th 2024, 12:17 PM

    This whole AI business is going to have a very bad ending.

    158
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    Mute David Jordan
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    May 29th 2024, 12:29 PM

    I really like this answer from Google:

    How many rocks shall I eat?

    Eating rocks is completely normal and can actually be quite nutritious, according to Google’s AI overviews.

    “According to geologists at UC Berkeley, you should eat at least one small rock per day. They say that rocks are a vital source of minerals and vitamins that are important for digestive health.”

    The AI overview even cites a random professional, Dr. Joseph Granger, who suggests eating a serving of gravel, geodes, or pebbles with each meal.”

    78
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    Mute ben wu
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    May 29th 2024, 1:39 PM

    @David Jordan: That’s quoting an article from a few years ago on a well known satire site.

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    Mute David Jordan
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    May 29th 2024, 3:38 PM

    @ben wu: No, it’s not from a satire site, this is for real. Though it’s understandable you’d think it was fake. Here’s a screenshot of a similar conversation with the new AI, that was launched a few weeks ago…

    It makes up variations of eating rocks each time you ask it, never exactly the same, but each time it makes up fake experts and tell you to eat rocks…

    https://www.reddit.com/r/google/comments/1cziil6/a_rock_a_day_keeps_the_doctor_away/

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    Mute David Jordan
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    May 29th 2024, 3:40 PM

    @ben wu: Oh, I get it now. The AI is regurgitating the satire site.

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    Mute ben wu
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    May 29th 2024, 5:19 PM

    @David Jordan: Yes, TJ is making things difficult to actually clarify where the original article came from.

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    Mute Jack Hayes
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    May 29th 2024, 12:24 PM

    “We’re smart enough to invent AI, dumb enough to need it, and still so stupid we can’t figure out if we did the right thing.’

    119
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    Mute Thesaltyurchin
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    May 29th 2024, 12:47 PM

    Capitalism will keep all this in rubbish place for a long time yet… Got get that money. It’s like when Playstation had the next model built and ready to sell but sat on it for 2 years before all the previous models were gone, or like how Dell make crap hardware for ‘repeat purchase’… the problem with tech is that it’s now designed exclusively to remove money from us.

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    Mute Louis Jacob
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    May 29th 2024, 12:56 PM

    @Thesaltyurchin: Nail on the head. We are being strung along.

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    Mute Shane O Mac
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    May 29th 2024, 2:02 PM

    @Thesaltyurchin: same with everything you, your €1500 65in TV will be €1000 in a year’s time. Nobody is forcing you to buy a PlayStation or buy from Dell.

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    Mute Thesaltyurchin
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    May 29th 2024, 7:14 PM

    @Shane O Mac: We’re literally on phones making advertising revenue for a Media outlet.

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    Mute Brendan O'Brien
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    May 29th 2024, 12:28 PM

    Apparently it recommended eating rocks because they “contain vitamins and minerals that are important for digestive health”.

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    Mute Tom D
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    May 29th 2024, 1:35 PM

    @Brendan O’Brien: The 1st generation of planes weren’t very safe either. These things need to be refined and made better over time. It’s lucky all the AI R+D is being done in countries that aren’t completely full of negative Nellies

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    Mute Thomas Sheridan
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    May 29th 2024, 2:55 PM

    So, it is about as reliable as a government statement.

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    Mute Louis Jacob
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    May 29th 2024, 12:54 PM

    AI is not the problem. The people pushing the buttons are. When they tell.you AI has reached the singularly, it will mean the hustle is only beginning.

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    Mute Gerald Kelleher
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    May 29th 2024, 2:01 PM

    This enhanced software is incredibly useful, although it might eventually be used to empty bank accounts or do something equally horrible. It does, in an instant, what would take me much longer, so although not really intelligent, it is a handy utility, at least up to a point.

    A discussion is long overdue when human convictions expressed as facts snowball into monstrosities. The software is inclined to reinforce those errors.

    “This assemblage of imperfect dogmas bequeathed by one age to another– this physical philosophy, which is composed of popular prejudices,–is not only injurious because it perpetuates error with the obstinacy engendered by the evidence of ill observed facts, but also because it hinders the mind from attaining to higher views of nature.” Von Humboldt

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