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Entrance to Our Lady of Lourdes Hospital, Drogheda. Alamy Stock Photo

Patient care Hospital staff did their best for my father but the resources aren't there

Writer Nick McGinley says his father with dementia has spent time in hospital recently, and it’s been a worrying eye-opener.

Eighteen days, seventeen nights.

Two falls, two smashed windows.

ON THE JUNE bank holiday weekend, my 81-year-old father was brought to Our Lady of Lourdes hospital, Drogheda by ambulance after a fall at home in Dundalk.

He was found on the bedroom floor by my mother at 7am on the Friday. Dad was wedged between his bed and the door, confused and unable to get up. He may have been lying there for hours.

Dad received a diagnosis of mixed dementia – vascular and Alzheimers – after an MRI in April but we had been aware for some time that he was suffering from more than just age-related memory loss. It’s a callous disease for anyone but for a life-long reader unable to retain the paragraph he’d just read to the point that picking up a book became a taunt, it’s particularly cruel.

My 83-year-old mother had been caring for him at home with some relief from me on the weekends. My sister and Mum had been going through all the care options – the twice-weekly home care assistants had just started and looked to have struck up an immediate rapport with Dad, but then he fell. We had been expecting something like this to happen. But not yet.

He spent a day in the Emergency Department being thoroughly examined, ruling out any injury, but on discovering a kidney infection, he was moved upstairs to the dementia ward that night. Dad spent a further 17 days there.

The reality of hospital

The ward layout is similar on each level, so I was brought back to 2019 when Dad was two floors below in Endoscopy after a stomach bleed followed by a heart attack.

This time, his shared room afforded a bird’s eye view of Millmount Tower and the church steeples on either side of an invisible Boyne. Out on the locked balcony, the seagulls harmonised with approaching sirens. My father’s first roommate was a harmless but inquisitive walker in his 90s who liked to stand behind Dad’s chair and trace delicate fingers across his bald pate, mussing the fine strands of hair. When it came to the issue of visitors’ seating arrangements, this bundle of pent-up energy would happily haggle with you over the price of chair rent he thought appropriate.

From down the hall in the women’s room, peals of irresistible mirth abruptly switched to screams of ‘You’re hurting me!’ followed by a string of salty epithets any self-possessed fishwife would be proud of. A nurse reassured Dad that the woman was not in fact being manhandled, but was just a little sensitive to being touched.

The roommate’s man-nappy often failed to house a bulbous swollen testicle whose cantaloupe weight encouraged him to sit on Dad’s bed to take a load off. After 10 days of no visitors, he got drafted by a nice lady from a nursing home called Castleross, which I misheard as Castle Rock. As long as Annie Wilkes from Stephen King-town wasn’t in charge of podiatry and the lending library, I thought, he’d be fine.

Amid heavier security than pre-Covid, the ground floor communal areas felt like an Existential Airport. Destinations: Life, Death and Somewhere In Between. Departure times varied. Arrivals were every other minute.

On the west wing of the sixth floor, the level of care and empathy on display was especially heartening. These kind people had either been selected for their professional patience or had learned it on the job. They are, after all, dealing with a walking wardful of incontinent kleptomaniacs. I write this in the knowledge that the description awaits us all, and with the explosion of Alzheimer’s cases, sooner than we may think. Despite the cramped conditions and the sweltering temperatures in Dad’s south-facing room during a mini-heatwave, the daytime care was excellent. Nighttime however was a different story.

Challenges

An elderly patient’s family is warned at every turn that the staff can’t prevent falls, and so it comes to pass. Dad fell twice during the night shifts, sustaining nasty cuts on the back of his head, bruises and a skinned elbow and lower leg. The anti-anxiety medication prescribed made him very drowsy, which may have contributed to his failed co-ordination.

We certainly noticed the difference in his alertness and ability to walk steadily, from before he was given the Quetiapine which they couldn’t give him until after the antibiotic had run its course, and afterwards.

After the first fall, we begged for a ‘special’ one-to-one carer to keep an eye on the room overnight. It wasn’t allocated. Then he fell again.

The resources just aren’t there to watch every patient over 24 hours. Everyone understands that. It’s just hard to watch it unfold when it’s your own disoriented loved one tottering along the hard floors of an unfamiliar environment looking for a toilet at 3am.

Dad’s new roommate was an urbane conversationalist, Olympic hall-walker and serial escapee who like his fellow dementia-sufferer in the bed opposite had no idea why he was being held there against his will. He claimed to have been expelled from his last nursing home for smashing a window. It turned out this wasn’t a brag but his modus operandi.

‘Shattered a window’

In Dad’s final week, his roommate shattered a window in the room by ramming a wheeled meal table through it. Two nights later, he did it again, this time with a heavier TV stand. A young security guard assigned after the first incident struggled with him but failed to restrain him from his goal.

When two of the witnesses have memory retention problems and both were groggy from anti-psychotic PRN medications, it’s impossible to ascertain how traumatic or disruptive this may have been for both of them beyond marking my father’s agitation, exhaustion and out-of-character tears when we arrived.

One element you try to avoid around dementia patients is sudden, loud noises. Imagine how shocking the sound of a heavy piece of wheeled furniture smashing through the window of the room you’re sleeping in might be. Twice.

Over the weeks, we repeatedly requested that Dad be moved to a step-down ward in Dundalk for a two-week respite so that my mother, herself suffering from back pain due to long-term injury, wouldn’t have to make the daily journey up the motorway.

Dad’s discharge had been delayed by a urinary infection that had to be treated and then by heart issues – his usual high blood pressure unhelped by the environment and then bouts of low blood pressure from not drinking enough fluids. He had been on a drip at the beginning of the saga but kept wanting to pull it out. It later transpired that a major holdup on the move was that the consultant who makes the discharge decisions was on holiday.

What to do next?

On the Monday after the second window breakage, we informed the discharge coordinator that we were concerned that Dad was not safe there, and like a magic incantation, the words ‘not safe’ unlocked the administrative wheels and Dad was moved that day.

We followed the taxi that took him, strapped into a wheelchair in the back, to the Dundalk step-down ward.

Even though it was supposed to be a two-week respite to give us time to organise permanent care for him, after Day 1, we were under sustained pressure from both HSE locations to find him a permanent bed in a nursing home or find the combination of public and private home care that would give him 24-hour supervision. Again, the claim that Louth doesn’t have the staffing to shadow a wandering patient is impossible to refute.

My sister and mother had seen the care homes in the Dundalk area that Mum could manage to drive to. On the Thursday, I visited the one that had a bed for him and on the Friday we drove him there, booking him in for six weeks of respite care while we considered our options.

Our Lady of Lourdes staff did their level best to ensure a warm atmosphere for patients and their families, from the volunteer doorway greeters to the cleaners, porters, health care assistants, nurses, medical interns, doctors and consultants. If any populist election candidate ever needed a succinct reminder of the success and outright necessity of immigration to this island, they could do worse than break a bone and be tended to by the tireless Filipina nurses, Indian doctors and Eastern European Healthcare Assistants of our groaning HSE.

We are extremely grateful to all the staff of Our Lady of Lourdes, who did their very best to care for my beloved father in challenging circumstances. Yet the facts remain — two falls and two smashed windows, all on the night shift of the dementia ward. This begs the questions:

  • Is this skeleton staffing level good enough to keep our vulnerable patients safe overnight?
  • And what happens to dementia cases with no one to advocate for them?
  • Could the ever-thickening layers of HSE management be stripped down and savings utilised to pay more staff to do the hands-on care?
  • Does last week’s announcement of an extra €1.5 billion in funding and the lifting of the HSE’s recruitment freeze on Monday, despite the retention of the restrictive staffing ceiling from December 2023, provide an opportunity to improve nighttime patient safety?

These questions are not posed to the staff we met but to CEO of Health Service Executive (HSE), Bernard Gloster.

Nick McGinley is a freelance writer, voice-over artist, performer, casting director and workshop leader.

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    Mute Joe Conlon
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    May 5th 2017, 11:21 AM

    Unfortunately, this University is really dropping standards, the quality of new lecturing staff is very low, they seem to be hiring people who have qualified with PhDs but no experience. Incredible campus though!

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    Mute Catherine Sims
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    May 5th 2017, 11:31 AM

    @Joe Conlon: That’s not true the standard of lecturing is excellent. There are new PHD lecturers in most universities but that doesn’t mean they are poor in any way. It’s a fantastic place and it’s a shame to see former staff claiming money they were not supposed to get. That’s if the allegations prove true. The University under its new leadership has done the right thing in looking for a review. It’s a big place with many departments and many qualifications offered and all are of the highest calibre.

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    Mute Rochelle
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    May 5th 2017, 11:35 AM

    @Joe Conlon: That sounds like a very broad assessment and I doubt it’s true. Mind narrowing it down to the department you have experience with because it certainly isn’t true for mine.

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    Mute Joe Conlon
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    May 5th 2017, 11:37 AM

    @Catherine Sims: we will have to disagree on that, I suppose it does depend on discipline but there has been a significant drop in standards, education is a commodity now and is being reflected as such in this unit.

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    Mute Rochelle
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    May 5th 2017, 11:40 AM

    @Joe Conlon: It has the 2nd highest employability in the country after Trinity and is in the top 150 globally, I’m not sure what you’re using to measure this standard drop.
    http://www.ul.ie/international/ul-ranks-highly-qs-global-employability-ranking

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    Mute Catherine Sims
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    May 5th 2017, 11:47 AM

    @Rochelle: perhaps Joe didn’t do well and wants to blame the lecturers ???

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    Mute Chef Harold
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    May 5th 2017, 11:51 AM

    @Catherine Sims: Perhaps he didn’t even get in!

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    Mute Joe Conlon
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    May 5th 2017, 11:52 AM

    @Rochelle: My own experience, I studied there as an undergrad and got my master’s there back in the day and it was truly excellent, I decided to study further on a part time basis recently and simply found the people over the programme did not know their material at all. By the way, if you have the time read Ellen Hazelkorns books on rankings and that will make it clear on why these rankings that you just referenced mean nothing.

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    Mute Joe Conlon
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    May 5th 2017, 12:22 PM

    @Catherine Sims: I have done very well thank you, I even lectured there myself for 5 years but am now working in the private sector. However, with your negative response I suspect that it’s you that has ended up in a dead-end job?
    @Chef, you don’t even have a qualify to get into University, once you are 23 you can apply for any course in any college that you wish, and if you have enough money, universities service the elites even better. Another individual with a chip on your shoulder I suspect?

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    Mute Rochelle
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    May 5th 2017, 12:27 PM

    @Joe Conlon: In which department? My objection is why you’re tarnishing an entire University for what seems to be an observation you’ve made in your own department.

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    Mute Chris Finn
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    May 5th 2017, 12:32 PM

    @Catherine Sims: Catherine if the lecturing staff are confined primarily people with PHD’s and not enough people with experience would he have a point?

    @Catherine Sims: if the above point is valid (which it is), why would you try and suggest a possible slander and ridicule to his character based of a journal comment and having no knowledge? Would that make you a petulant child? Asking for a friend

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    Mute Tony Canning
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    May 5th 2017, 12:50 PM

    All universities are certainly guilty of a particular problem: making certain that people don’t get employed long enough to give permanency.

    Now, there’s a few fair arguments on that: Lecturers fresh from PhD or within a few years from their research tend to be more up to date and permanence can facilitate complacency.

    But there are certainly counterpoints on that too: PhDs are very specific and with a narrow focus, if you’re in a place and proving yourself for a decade then it’s hard to argue someone is complacent.

    As with all jobs, minimum expectations should be met. During my time at UL I had only 2 lecturers I had a problem with – one a complete waster (anyone who studied to be a tech teacher in UL will know EXACTLY who this is) and the other someone I just fundementally disagreed with but can recognise that they were certainly fit for the job.

    The same goes for the TA’s who were IMO nothing less than excellent.

    As for excessive expenses – I would be surprised if questions shouldn’t be asked of a lot of universities on that.

    What gets me about things like that are that in a static way, it should be pretty obvious where there should be questions asked. Things aren’t static of course – blips in funding and workload occur. But over a period of years it should be pretty reasonable to look at ratios and be readily able to explain any deviation from what you would expect to be a pretty reasonable cycle.

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    Mute Colm O'Sullivan
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    May 5th 2017, 12:25 PM

    And the whistle blowers who exposed the financial malpractice within UL have been treated disgracefully ever since. Smear campaigns have been carried out by certain individuals.

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    Mute Pete Brady
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    May 5th 2017, 1:28 PM

    @Colm O’Sullivan: it wouldnt be Ireland if it were any different

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    Mute eastsmer #IRExit
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    May 5th 2017, 11:32 AM

    Great University and great Campus.
    Unfortunately he mentioned ‘stakeholders’ – that’s when I glaze over.

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    Mute Tony Canning
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    May 5th 2017, 3:49 PM

    @eastsmer #IRExit: You do know that isn’t the same thing as “stockholders”?

    Everyone working and attanding and studying at UL are stakeholders.

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    Mute Chemical Brothers
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    May 5th 2017, 11:52 AM

    It is interesting to note that UL point blank refused to alert or inform former aeronautical engineering students, who had work experience placements in the Irish Army Air Corps, that they were unnecessarily & dangerously exposed to highly toxic chemicals during the placement.

    Over approximately 20 years scores of UL students were exposed with some now suffering illnesses common to exposed Air Corps & civillian airbase personnel.

    Toxic chemicals they were exposed to without PPE include Benzene, Cresylic Acid, Dichloromethane, Hydrofluoric Acid, Isocyanates, Methyl Ethyl Ketone, nHexane, Toluene, Trichloroethylene and Xylene as well as many different Hexavalent Chromium compounds.

    See http://www.accas.info for more.

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    Mute Bairéid Rísteard
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    May 5th 2017, 12:19 PM

    @Chemical Brothers: is it long term or short term exposure that causes these health issues? For example, alcohol and fags in the long term can causes cancer. In the short term the body can heal and eliminate the toxins.

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    Mute Chemical Brothers
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    May 5th 2017, 1:11 PM

    @Bairéid Rísteard: Very long term. For example Dichloromethane, with an allowable TWA of 50ppm, was measured in ERF in August 1995 at 175ppm. After this was discovered staff were left to rot in this small building resulting in the deaths of at least 5 personnel. 2 x Non Hodgkins 1 x Brain Tumour, 1 x Crohns, 1 x Brain Tumour, 1 x Heart Failure. There was a further non fatal heart attack and a non fatal Hodgkins. All except 2x Non Hodgkins were suffered by young men in their 20s / early 30s. No one was issued with any PPE.

    http://www.accas.info/?page_id=142

    Note the State Claims Agency (aka NTMA/NAMA) claims personnel were not exposed to dangerous chemicals whatsoever.

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    Mute Chemical Brothers
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    May 5th 2017, 1:15 PM

    @Bairéid Rísteard: Sorry meant to say staff we left to rot in this location for a further 12 years.

    Air Quality reports from 1995 & 1997 were ordered destroyed by Air Corps Health & Safety management in 2006 when a stsff member went yellow with a liver injury. Similar liver injuries (Toxic Hepatitis) occurred in Jan/Feb of this year through lack of chemical & PPE training.

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    Mute Bairéid Rísteard
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    May 5th 2017, 2:32 PM

    @Chemical Brothers: that’s shocking, and very sad for those men and their families. I was recently in a paint hangar (not as a painter), and the ppe standards were abysmal. Seems like history is repeating itself.

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    Mute Chemical Brothers
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    May 5th 2017, 3:40 PM

    @Bairéid Rísteard: Unfortunately this gets a lot worse.

    Adult body count has recently reached 20 for serving & former personnel whilst 5 children of personnel are also dead through a combination of cancer & congenital defects.

    In recent weeks we have also learned of at least 7 cases of autism/autism spectrum disorder amongst personnel’s children as well as 1 x Cri-Du-Chat syndrome, 2 x trisomy 21 and 1 x XYY syndrome.

    Exposed chemicals were carcinogenic, mutagenic and teratogenic and are doing exactly as they said on the tin

    Irish Army Air Corps only started to attempt to comply with 1989 chemical legislation in 2016 but it appears to be only a box ticking exercise with little extra resources on the ground and little effort to enforce a safety culture change.

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    Mute Derek Moean
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    May 5th 2017, 11:46 AM

    White Collar Crime is rampant all over the place…..bring in CAB….

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    Mute Dáithí Ó Raghallaigh
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    May 5th 2017, 11:45 AM

    A great time to release all this bad news to the media, will get lost in a few hours in Garda Scandals ,brexit and Endexit.

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    Mute Oliver Joyce
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    May 5th 2017, 8:48 PM

    Be interesting to see what former president Dr Ed Walsh will say. He surely will be on Newstalk and will blame the secondary school teachers!!

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    Mute Catherine Sims
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    May 5th 2017, 12:31 PM

    Second big fire in two days in Limerick . This time in the Raheen industrial estate. Do we have an arsonist on the loose I wonder ?

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    Mute Tony O Dwyer
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    May 5th 2017, 2:22 PM

    @Catherine Sims: No we don`t , two seperate unrelated incidents

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    Mute Tony Canning
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    May 5th 2017, 3:51 PM

    @Tony O Dwyer: And a completely seperate story.

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