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LAST UPDATE | 29 Nov 2024
PERMANENT TSB have said that they have resolved a technical issue for the “majority of customers” after customers experienced delays in sending and receiving payments this morning due to a technical issue.
The PTSB app is still down because of a “system upgrade”, with PTSB advising customers to use their website.
Today is pay day for many workers. It is also Black Friday, one of the busiest shopping days of the year when retailers slash prices on many products.
“Due to a technical issue with a third-party payments provider, some customers may be experiencing delays when sending or receiving SEPA payments,” the bank said in a statement on its website and on social media earlier today.
Customers, we expect this issue to be resolved for a majority of customers by mid-morning. All other PTSB services are operating as normal, we apologise again for any inconvenience caused. https://t.co/OWRQPVTr9Y
— PTSB Customer Service (@AskPTSB) November 29, 2024
SEPA refers to the Single Euro Payments Area, the system for processing euro payments across the European Union.
PTSB said it has since resolved the issue for most customers, though many customers are voicing concerns online that they are still waiting on payment transfers.
“We apologise for any inconvenience caused and will provide further updates via our website, social media and mobile app throughout the day,” the bank’s statement said.
“All other PTSB services are operating as normal,” it said despite its app not being available.
In some cases, attempts to open the app have been met with a notification saying an “unexpected error has occurred”.
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Permanent traumatic stressful banking.
@P. V. Aglue: still no pay today
I saw one article saying that some people were waiting on their wages for black Friday sales..
Now maybe I’m wrong but I don’t think that anybody who is living paycheck to paycheck should be worrying about black Friday sales unless it is in the food dept…
@hi from heaven: You are wrong. 100% wrong.
@hi from heaven: people living week to week need to buy stuff too. Seems to me that it’s prudent to wait for when prices are more affordable
@Kevin Kerr: well don’t tell me that you can’t afford to heat the house and it’s like living in a 3rd world country, when you have 2 tvs and 5 mobile phones in the house …
@hi from heaven: indeed, but by the same token there are people who do live week to week that don’t have 2 TV’s and 5 mobile phones. Don’t tar everyone with the same brush
@hi from heaven: come down off your throne and think before you post such unadulterated nonsense
@hi from heaven: a lot of people wait for sales to buy articles they need, like a washing machine that needs replacing. A few years ago, our fridge died just before black Friday and I was lucky to find one that was genuinely heavily discounted (not the so called discounts that see prices inflated a few weeks beforehand and then returned to normal on BF). Obviously, that’s not something I’d buy often and 8 years later that fridge is still going.
@hi from heaven: you are right 100% right.
Reason 10346 why a cashless society will never work
Current Irish bank apps and systems are substandard
Also they may face EU court action if immediate paymens between Irish accounts are not in place early next year.
@Jan Williams: they dont have to technological capabilities to use the SEPA instant payment infrastructure. this was meant to be input in 2021 and we are the only country in EU who cannot facilitate this. the irish banks stated they didnt have the available capital to invest in the upgrades. think the current expected implemenation date is 2027.
@Jan Williams: SubStandard is still the better business model. Make more money that way.
@Thesaltyurchin: they have zero competition so why would they bother
As of 3.20pm, any PTSB customers that I speak to are definitely not sorted. So the bank’s statement re mid morning is nothing short of a lie
@Ken Jordan: 5pm still not sorted
@Colette Mooney: 8.30pm and no money here
I hope they’ll also be preparing for the raft of complaints with people looking fir compensation.
@Neil Harvey: I expect that PTSB will have to waive any fees related to additional overdrafts or returned direct debits / standing orders which have arisen due to this outage. But beyond that, what would people be claiming compensation for? Loss of earnings? Damage to their reputation? Emotional trauma??
@Kevin Collins: I’m very emotional how dare you :)
@Kevin Collins: All of the above, why not! All the banks in Ireland are a disgrace.
@Kevin Collins: if my mortgage was late, there would be penalties including damage to my credit rating. Why is it okay for them and not me?
@Damien Doherty: Ireland doesn’t have or use credit ratings Damien. Although records of missed mortgage payment would normally be reflected on the central credit register, in this case the missed payment is due to a fault on the part of the payment processor so this will not be reported to the CCR.
@Kevin Collins: Banks have credit ratings always had. They never published this but I know for a fact they do, as I’ve seen ours albeit about 15years ago… we were A1 btw…the CCR is what’s reported to it and it’s not accurate, again this I know for a fact. But if anyone wants to know their Bank credit rating it takes time and money, our situation was legal and that’s how we learned of it.
@Paul O’Mahoney: Individual lending institutions use their own internal models and frameworks to perform lending decisions, and data from the CCR is typically used for this purpose. However these models are proprietary to each bank and are not published, disclosed or shared with external parties. Hence the American concept of a “credit score” or individualised credit ratings does not exist in Ireland (thankfully). You can see the data held about you on the CCR for free by the way and if there is anything inaccurate there you can request to have it removed.
Can’t authenticate payments either
Still not working
Just spoke to PSTB and it isn’t resolved and they don’t know when it will be
2 out of the top 10 articles on The Journal today allowing comments. What’s the point in this app any more in reality
@sean bourke: You can blame the nasty-comments brigade that have made it necessary to employ a team of people to sift through and monitor each stream of comments 24/7.
Worst bank going, wouldn’t even passing interest rate cuts on.our mortgage at one time
@Lance Taylor: Huh they passed ours on immediately or the normal practice. If they haven’t write a complaint and the FSBO
@Lance Taylor:
Their App is without doubt the worst in the entire banking industry. Antiquated isn’t the word.
To call it Mickey Mouse would be an insult to him
this is a disgrace, both of us are waiting to check our monthly paycheck and an important deposit and can’t access our accounts. It’s not the first time and the services are going down the drain in the branches. We live in an adverage sized town with no PTSB since the 90′s. We have to travel 20-40 miles each way to bank if the town ATMs aren’t working, which has happening two days running this week. I have banked with PTSB for over 43 years because they used to give good service, but not anymore.
RIP Padraig, absolute legend
Their systems broke down 4 weeks ago also. While my decit card worked at POS machines, I was locked out of my bank account for 3 days.
@Gavan Hogan: oh that happened to me too. Very annoying
Did someone say Russians?
@Basildon Joe: “Oh, those Russians…” Boney M
@William Tallon: that’s it, those fckers
@Basildon Joe: I heard other banks in Europe had technical problems too… Either you’re right it might be a Russian attack, or they’re all using the same provider who had a big oops in their programs this morning
8:12 and still not resloved for me
A Masterclass in how not to communicate with customers, deplorable lack of ownership and accountability.
And to troop out the repeated comment “customers will not be impacted financially” adding insult to injury to those who will be late making payments for mortgages, loans and other committments just displays how utterly detatched they are from reality.
Foresee a tsunami of salaries diverted to Revolut following this debacle. Mine is gone there already.
Every month on Payday for over a yeat the PTSB app has been unavailable/down for maintenance, Really PTSB? Catch a wake up and own your archaic IT issues!
App still not working
have your say