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A NUMBER OF prepay customers of Three were this morning affected by issues with their accounts, as their available credit disappeared.
A large number of people reported that their credit balance had fallen to zero, leaving them without mobile data or the ability to make calls and send texts.
The affected cohort were left with no allowances or benefits showing on their phones.
This morning, Three said that its technicians were working on resolving the issue.
In the afternoon, the company stated on X:
“We can confirm the issue for our prepay customers this morning has been resolved, thank you for your patience.
“We’d like to reassure you that no customers will have loss of credit as a result of this issue. If any customers are still experiencing connection problems, please power off and on your device to reboot.
“We apologise for any inconvenience caused.”
Despite this, some customers have reported that they are still having issues with their service and have not yet had their previous credit balance restored. Three assured customers that the issue is being worked on and credit balances will reappear “in the coming hours”.
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Why is there no immediate consequences for the big companies?
@Ooooooooooo: what consequences would you like? Technology will always break down it’s nobody’s fault. Your the sort of person that wants to sue the weather forecast person if it doesn’t rain. Cope yourself bud
THREE conning people with its 28 day 1-month contracts to essentially squeeze out short of an extra month in a year.
This hiccup was due to last February being only 28 days, but was threated as a 30 day month and it ‘calculated’ accordingly. i.e. if you topped up on the 18th of Feb it was time for another on the 16th March instead of the 18th.
25 min wait to be told that I will eventually get my credit back. Had to buy 20 top up yesterday to make a call. I was told I will loose my 11days lost for topping up early,yeh right. Am I content with that??. That said, overall their good.
@Tom Moylan: still waiting for mine to return….topped up by 20 on Thursday….made 1 30second call and all gone then
Still no credit restored.
@Alan Hogan: ye im still waiting too, i noticed the charges on sunday morning, took a screenshot and now they have been removed from my account so it looks like no credit was taken, but no credit was refunded, they were not happy that i had a screenshot to prove the money taken from my credit
have your say