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Financial services is also experiencing a "significant shift" towards AI-driven roles. Alamy Stock Photo

AI beginning to influence jobs market in customer service and accounting roles, says new report

Overall, professional job openings across Ireland increased by 10% in the second quarter of 2025.

ARTIFICIAL INTELLIGENCE IS beginning to influence listing of customer service roles, with automation tools handling routine queries, according to a new report into the Irish jobs market.

The accounting and finance sector is also experiencing a “significant shift” towards data analytics and AI-driven roles, according to the latest Morgan McKinley Irish Employment Monitor.

Companies are increasingly leveraging AI capabilities to automate routine tasks such as accounts payable, accounts receivable, credit control, and payroll, the report said.

Trayc Keevans, global director at Morgan McKinley Ireland, said there had been a “notable reduction” in graduate hiring by major firms, which she said was driven by AI capabilities and highlights potential challenges ahead.

“The standout development this quarter is the significant impact of AI and automation, particularly within the accountancy and finance sectors,” Keevans said.

“Permanent roles, especially in data engineering, are notably active as companies build their infrastructure for broader AI integration.”

AI-related hiring in the financial sector is “primarily connected to data engineering roles, where organisations are cleaning and structuring data ahead of more extensive AI implementations, rather than directly hiring for purely AI-focused positions”, the report continued.

Overall, professional job openings across Ireland increased by 10% in the second quarter of 2025 compared to the previous quarter.

However, the market remains cautious, with a slight year-on-year decline of 1.8%.

Job seeker activity decreased by 6%.

“The professional employment market in Ireland has shown steady resilience in Q2, despite external economic uncertainties and shifting global trade dynamics,” Keevans said.

Keevans added that ongoing debates around hybrid and return-to-office working models “continue to shape recruitment strategies”, as employers seek a balance between flexibility and work in the office.

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    Mute Dman
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    Jul 10th 2025, 7:47 AM

    So frustrating having to select all the different options to eventually being put onto a human and then asked the same questions all over again.

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    Mute Great Eagle
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    Jul 10th 2025, 8:10 AM

    @Dman: Not as frustrating as being a person that bought a house in Portlaoise and finding that the 100% state owned ESB can not provide electricity to it.
    Another state infrastructure failure and evidence of the dysfunctional state of our government.
    ESB should have one job. And its not building windfarms abroad, or providing fibre broadband at home. And it shouldn’t be as a tax collector for the government to which it returns 100s of millions every year.
    And our government should do one job. Which is to properly run Ireland, for the benefit of Irish people. Not getting us involved with a war between two equally bad sides in the Middle East. Or making enemies out of our greatest source of wealth & employment, which is the US.

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    Mute Ciaran Enright
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    Jul 10th 2025, 9:56 AM
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    Mute Paul Hedderman
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    Jul 10th 2025, 10:09 AM

    @Great Eagle: You bought a house with no electricity supplied to it?

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    Mute Great Eagle
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    Jul 10th 2025, 11:17 AM

    @Paul Hedderman: Dont be stupid – every new house is bought before servi es and utilities are connected or provided.
    But there is a reasonable assumption made that they will be in place by the time the house is built. Especially ones controlled by the state.
    Its a reflection on how little time our government spends at actually running our own country as opposed to interfering in others or running endless enquires into happenings in the past.

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    Mute Dman
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    Jul 10th 2025, 1:08 PM

    @Great Eagle: well that escalated quickly

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    Mute brian pope
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    Jul 10th 2025, 1:42 PM

    @Ciaran Enright: a good report in general, but 2 comments:
    1. When accountancy drives decisions , the costs of everything will be known, but the value of slack in systems is discounted.
    2. Zero mention of Data Centres and their huge relatively recent demand. Government has pushed to ramp up data centres without examining the opportunity cost of less houses can be built/connected to electricity grid. There’s limited supply.

    I’d like to see ban on nuclear lifted, so SMRs can be built where they’re required without typical 15 year lag time we’re facingt to upgrade grid and build both renewable and traditional Fossil Fuel backup generation required by same.

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    Mute thomas molloy
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    Jul 10th 2025, 9:05 AM

    Those controlling the selection of “facts” fed into AI systems have partly replaced the group of people controlling what is included and what is omitted from the MSM echo chamber.

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    Mute Temp Stuff
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    Jul 10th 2025, 8:22 AM

    Microsoft shares $500M in AI savings internally days after cutting 9,000 jobs

    https://techcrunch.com/2025/07/09/microsoft-shares-500m-in-ai-savings-internally-days-after-cutting-9000-jobs/

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    Mute Padraig O'Brien
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    Jul 10th 2025, 11:18 AM

    AI, or anything else, couldn’t do a worse job of assessing candidates for our “public service”

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    Mute Brian Martin
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    Jul 10th 2025, 3:33 PM

    Ai does not pay tax that’s less revenue for government and could lead to higher taxes
    Employee peolpe not robots. .

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    Mute Stevie Doran
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    Jul 10th 2025, 7:51 PM

    When the digital kiosks came into fast food outlets, they said i was freeing up routine tasks and giving its staff “more meaningful work” such as cleaning the toilets and wiping down tables.

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