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'Facebook account would not be helpful to us' - Ryanair's new spokesperson

The incoming head of communications Robin Kiely says that tapping into social media sites would require the airline to employ more people to deal with queries.

THE NEW HEAD of communications at Ryanair has said that opening up social media accounts on sites like Twitter and Facebook would not be helpful for the low-cost airline.

Robin Kiely, who steps up to his new role this week replacing the outgoing Stephen McNamara, told PR Week that such accounts would result in too many customer queries and would require more resources from the airline.

“A Facebook account would not be helpful to us, as we would have so many people looking for a response,” he said adding that it would having to hire  ”two more people just to sit on Facebook all day”.

Kiely said that passengers can get in touch through Ryanair’s customer care line but said that as part of his new role he was keen to open Ryanair up to the media with a dedicated section on its website that would “prevent false claims” from spreading.

Ryanair has issued defamation proceedings against The Sun newspaper after a Dutch TV programme said that the airline was running its planes with low fuel reserves, an allegation repeated in the newspaper which the airline said was “false and inaccurate”.

While last December the Sunday Times newspaper printed a correction and apology following a story from September 2012 that claimed Ryanair planes had broken safety rules over 1,200 times. The paper accepted the story was “incorrect” and such allegations were “untrue”.

Kiely, a former journalist, takes up his new role on Thursday having been promoted internally from communications manager, a post he took up in April 2012.

Ryanair had previously advertised for the outgoing McNamara’s role. The airline’s chief executive Michael O’Leary described the role as “the worst job in PR” when the vacancy was announced last December.

“As a company that spends little on advertising, we rely on our communications department to generate loads of free PR,” said O’Leary “as well as responding to the never-ending series of absurd claims and fanciful stories that surface on a daily basis.”

In full: TheJournal.ie’s never-ending series of “absurd claims and fanciful stories that surface on a daily basis”

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60 Comments
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    Mute Fly The Irish Flag
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    May 13th 2012, 9:24 AM

    If it was down to me, harvest what you can & put the rest in a cloth sack, big party (black not permitted), then cremetation & disposal of ashes with a tree planting.

    Ultimately though, Whatever brings peace to those left behind. Not going to make much difference to me.

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    Mute Emsy wemsy
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    May 13th 2012, 9:36 AM

    That’s pretty much what I’d like…..not sure I’d count on the big party though,how crap if no one showed up hehehehe

    55
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    Mute Conor Oneill
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    May 13th 2012, 10:14 AM

    I don’t want to die. Putting it off by mega loading vitamin c 1000mg per day.

    108
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    Mute Shanti Om
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    May 13th 2012, 2:41 PM

    I know it’s a joke, but that’s not a mega dose of vitamin C..
    Humans, guinea pigs, primates and bats are the only mammals who do not produce their own vitamin C. The mammals that do, produce the equivalent of about 10g per day.

    If you overdose on vitamin C it has a laxative effect, it’s called “bowel tolerance”. You get loose bowels, same way you do when you reach bowel tolerance of magnesium (hence why milk of magnesia does such a good job of cleaning you out). Anything up to bowel tolerance is considered healthy.

    That can be anything from 1-10g per day, it all depends on your bowels.. The 60mg RDA is literally the amount you need to not get a deficiency, not the amount you need to detoxify homocysteine or histamine, or to have anti oxidant benefits.

    15
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    Mute Conor Oneill
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    May 13th 2012, 3:10 PM

    No laxative effect if you spread out the dosage. I don’t take all at once. It’s water soluble impossible to over dose. The rda is a joke

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    Mute Shanti Om
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    May 13th 2012, 3:36 PM

    Well, it is a water soluble vitamin..
    Just hope your soluble is sweetener free and has citrus bioflavonoids or else it’s self defeating :)

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    Mute Conor Oneill
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    May 13th 2012, 3:45 PM

    Why?

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    Mute Shanti Om
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    May 13th 2012, 4:19 PM

    Ascorbic acid is only a part of vitamin C. When you take ascorbic acid the body needs to find citrus bioflavonoids (like rutin and hespedrin) in order to be used effectively by the body. Otherwise it’s simply excreted, which can overload the kidneys.

    The sweeteners, well.. Aspartame (aspartic acid and methanol), Sodium Saccharin (coal tar) and sucralose (glucose and chlorine) aren’t exactly the health foods they are made out to be..

    4
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    Mute Lois Mcgrath
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    May 13th 2012, 5:19 PM

    try vitamin D…its been year since I’ve had a cold or flu……yes i’m going to live forever ;-))

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    Mute Adam O'Sullivan
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    May 13th 2012, 9:50 AM

    I want to be buried at sea. Well my mother in law always said she’d tap dance on my grave!

    94
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    Mute Conor Conneally
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    May 13th 2012, 9:49 AM

    I thought the Funeral was always secondary to the wake. Where everyone the deceased ever knew is crammed into a house with Mountains of Hang sangwidges and cups of tae.

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    Mute Richard Keogh
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    May 13th 2012, 10:01 AM

    I don’t want any ceremony. Morgue, crematorium, ashes scattered preferably near a racecourse. No ceremonies, no wake and definitely no religious nonsense of any type.

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    Mute jim redmond
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    May 13th 2012, 10:14 AM

    I was at a humanist funeral of a friend last year and I have to say it was perfect – a real reflection of who he was with no religious nonsense.

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    Mute Michael Fagan
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    May 13th 2012, 11:12 AM

    We need more competition between the funeral parlours. Prices of funerals so are exorbitant one might suspect a cartel arrangement

    37
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    Mute Frank Faldo
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    May 13th 2012, 12:02 PM

    There is not much room left in Glassnevin and I hope to be buried there. What I wish writted on my gravestone is This is my new address NO BILLS.

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    Mute JibberIrish
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    May 13th 2012, 9:30 AM

    Always the more green scenic option of the Dublin mountains on the cheap. http://www.UpsetIrelandGangland.com

    23
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    Mute Noddy Mooney
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    May 13th 2012, 2:17 PM

    No mention of donating your body to science in the article. TCD and The Royal College of Surgeons (possibly others) offer this option.

    21
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    Mute Shanti Om
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    May 13th 2012, 2:42 PM

    Or you can donate yourself to Gunther Van Haagens plastination institute!

    14
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    Mute Ann Reddin
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    May 14th 2012, 1:16 AM

    I have filled out the forms to leave my body to the College of Surgeons, which is literally 50 paces from my front door, my kitchen window looks directly at the main entrance of the college on York Street. They wont even need to ring for an ambulance – someone can just run over and get a trolley, and I’ll be still warm when I get there :O)

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    Mute John Deadhappy Brady
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    May 13th 2012, 12:25 PM

    Im a funeral clown. I make people happy at funerals. I havn’t done a funeral yet but I hope somebody would want me sometime:) http://www.facebook.com/deadhappyireland. “Like” and “Share” if you would like a Dead Happy Funeral:)

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    Mute AlanSmyth
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    May 13th 2012, 10:33 AM

    I think it depends on what way I go. If its sudden and unexpected you can’t control how people would feel. If I knew I was dying like a long term illness have a party celebrate my life go on the lash (again no black)

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    Mute Rodger O Waters
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    May 13th 2012, 10:44 AM

    Smoking or non smoking,cremated or buried , I’d go for the ashes in space myself,

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    Mute Baigneuse 1910
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    May 13th 2012, 6:31 PM

    When Gene Roddenberry, creator of Star Trek died, he had his ashes launched into orbit aboard a Pegasus rocket. Perfectly poetic!

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    Mute Shanti Om
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    May 13th 2012, 2:44 PM

    I heard someone talking about a “Sky Burial”, where you are basically left out for the animals to feed on, so that your death can contribute to the survival of a wild animal.. Although I’m sure you would need to be deemed safe for consumption!

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    Mute louise
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    May 13th 2012, 2:08 PM

    What a depressing subject

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