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The annual report of the Press Ombudsman, Prof John Horgan, reveals that two pieces published in 2012 accounted for nearly half of all public complaints. Laura Hutton/Photocall Ireland

67pc increase in volume of complaints to Press Ombudsman

John Horgan’s report for 2012 shows two articles were responsible for a significant surge of complaints to his office.

THE VOLUME OF COMPLAINTS to the Press Ombudsman grew by two-thirds last year, according to the office’s latest annual report.

Professor John Horgan’s report for 2012 (PDF) reveals that readers made 575 complaints to his office last year, complaining that various pieces had breached the Press Council’s Code of Practice for Newspapers and Magazines.

That marked a 67 per cent increase on the 343 complaints submitted in 2011 – though Horgan explained that most of the increase was down to two particular articles which attracted significant numbers of complaints from the public.

Those two articles had attracted “about 250″ complaints between them, with most alleging a breach of Principle 8 of the code of practice, relating to material which could stir up hatred against an individual or group.

One of those pieces – an article carrying comments from a Polish woman, given to a Polish newspaper, describing life on the social welfare system in Ireland – attracted a total of 161 complaints.

Horgan said none of these complaints had been formalised later, largely because of the Irish Independent’s own response – when it published a fuller version of the interview, an article from the Polish Ambassador to Ireland, and carried an acknowledgement that some parts of the original interview had been inaccurately translated.

Complaints about the truth and accuracy of content accounted for 292 of the 575 complaints, while pieces which had allegedly failed to distinguish between fact and comment were the subject of 82 complaints.

Two complaints related to the method in which previous decisions of the Press Ombudsman were published – including one case where the Press Ombudsman found that a newspaper had given undue prominence to its publication of a previous decision.

A complaint against the Evening Herald, over a piece discussing crime rates within the Travelling community, was upheld because the original piece had been published on a Wednesday, but a piece on the resulting Press Ombudsman ruling had only been published on a Saturday.

Read: Press Council defends record after Denis O’Brien libel action

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5 Comments
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    Mute Green Burqa
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    Dec 26th 2013, 3:17 PM

    Missleading headline makes it look like it was in ireland.

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    Mute Rob Cunningham
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    Dec 26th 2013, 3:19 PM

    It doesn’t, You assumed wrong.

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    Mute vv7k7Z3c
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    Dec 26th 2013, 3:24 PM

    The hashtag is London, which is visible on all apps and desktop in the same way the headline is.

    Cheers and Happy Christmas

    :)

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    Mute blakely_edward
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    Dec 26th 2013, 3:33 PM

    Miaow

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    Mute Gerard Tuohy
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    Dec 26th 2013, 3:52 PM

    in fairness its an irish news site so unless stated its reasonably safe to presume its ireland,little dull hashtags of which there are several doesnt make it plain to see

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    Mute vv7k7Z3c
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    Dec 26th 2013, 3:57 PM

    It is the main hashtag, which appears beside the headline in both the apps and desktop. Thanks!

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    Mute Common Chimpanzee
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    Dec 26th 2013, 4:50 PM

    Do people still use hashtags nowadays?

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    Mute limerickbhoy
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    Dec 27th 2013, 6:42 AM

    head up sinead keep up the good work

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    Mute Brianán Mc Bride
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    Dec 27th 2013, 10:01 PM

    I’ve never noticed hash tags until now and tag is not shown when you look at list of news stories, London should have been in headline as I too presumed nightclub was in Ireland.

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    Mute Gerard Tuohy
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    Dec 28th 2013, 3:56 PM

    say it a third time wont make it any more prominent

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    Mute margaret
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    Dec 26th 2013, 3:08 PM

    Why is a shooting in a London nightclub news?

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    Mute knowyourplace
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    Dec 26th 2013, 3:12 PM

    Because there was a shooting in a London nite club

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    Mute Common Chimpanzee
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    Dec 26th 2013, 3:20 PM

    But Ireland doesn’t care

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    Mute margaret
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    Dec 26th 2013, 3:22 PM

    One of hundreds in London. Why does this particular one make Irish news?

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    Mute Holly Kelly-Byrne
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    Dec 26th 2013, 5:25 PM

    Lads if you “don’t care”, don’t click the bloody article and proceed to read it, then comment on it to have a moan.

    Some of us have an interest in the world outside of Ireland.

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    Mute Common Chimpanzee
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    Dec 26th 2013, 5:31 PM

    Alright Holly, calm down… Don’t be getting your knickers in a twist

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    Mute Gill Traynor
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    Dec 26th 2013, 3:20 PM

    @green burqa.. didnt think nightclubs opened in ireland on christmas day.

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    Mute Hyeon Bundang
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    Dec 26th 2013, 5:09 PM

    I despair at the amount of bullies on this site with nothing better to do.
    It was a good article Sinéad, well done! :)

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    Mute Mick Hillman
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    Dec 26th 2013, 11:24 PM

    Why cant u use ur real name so

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    Mute Kevin O'Sullivan
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    Dec 26th 2013, 4:49 PM

    I looked at the headline and assumed it couldn’t be Ireland, but seeing as this is an Irish news portal I just clicked in to be 100% sure. Regardless of hashtags, which I for one don’t look at, it is a completely misleading headline but that’s normal enough for this site. A custom we should be all used to, in fairness!

    Happy Christmas anyway!

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    Mute Arthur Spooner
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    Dec 26th 2013, 6:33 PM

    Lots of Us have Family and Friends in London.

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    Mute perthy
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    Dec 26th 2013, 4:29 PM

    The journal. UK

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    Mute Common Chimpanzee
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    Dec 26th 2013, 4:51 PM

    Dot co dot you Kay

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    Mute Arthur Spooner
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    Dec 26th 2013, 4:24 PM

    Yaya Yaya Toure Kolo Kolo Kolo Kolo Toure Yaya Yaya To…. *gets shot*

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    Mute ThomasFrancisMeagher
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    Dec 26th 2013, 9:48 PM

    Maybe because there are more Irish people living in London than in most Irish counties.

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    Mute Judge_n_Jury
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    Dec 26th 2013, 7:46 PM

    Typical England.

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    Mute Lucie Hill-Hempstead
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    Dec 29th 2013, 5:45 AM

    This one didn’t even make London local news! Common place here in London to be honest.

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    Mute vv7k7Z3c
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    Dec 29th 2013, 7:51 AM

    Hi Lucie,

    In fact, it did. Was reported by all the British press, including BBC, Sky etc. And the London Evening Standard. Christmas Day shootings will generally make the news, even if shootings are quite common the rest of the year. Sad state of affairs though that it wouldn’t be news :(

    Sinéad

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